McGovern Kia of Norwood

They sent pictures and explained what needed to be done. They fixed the issue and kept me updated on the status of repair. They fixed the issue and kept me updated on the status of repair. More

We had a great experience at this dealership ; everyone was helpful, knowledgeable, friendly. Highly recommend and will return if/when we are car shopping again. was helpful, knowledgeable, friendly. Highly recommend and will return if/when we are car shopping again. More

Staff were more than friendly and accommodating. Christine was very professional and personable it was a pleasure to have such swift and caring staff to help. Christine was very professional and personable it was a pleasure to have such swift and caring staff to help. More

All services are excellent everyone is very friendly and helpful. I will continue with this location. Thanks Brett! helpful. I will continue with this location. Thanks Brett! More

We had a great experience at McGovern Kia of Norwood. Our salesman, Chris, was excellent and took the time to explain everything and work with us to achieve our goal of a used car at a price we could af Our salesman, Chris, was excellent and took the time to explain everything and work with us to achieve our goal of a used car at a price we could afford. The finance manager was great, and got us in and out with little waiting. We would definitely come back to McGovern Kia. More

I recently had a disappointing experience with Kia McGovern Norwood while purchasing an Audi Q7. Initially, I noted two issues with the vehicle: the front tires were worn, and there was a rattling noi McGovern Norwood while purchasing an Audi Q7. Initially, I noted two issues with the vehicle: the front tires were worn, and there was a rattling noise from the panoramic roof. I communicated that I would only proceed with the purchase if these issues were addressed, and they assured me that the tires would be replaced and the roof lubricated. Upon my initial visit, my sales representative informed me that the vehicle came with a 5-year powertrain warranty and two keys. I agreed to pick up the car the following Saturday, allowing ample time for repairs. However, when I arrived after a week, the car was not ready. I encountered further delays due to a tint on the front windshield that required removal before the inspection sticker could be issued. I had to wait from 11 AM to 3 PM for this to be resolved, and I was left to obtain the inspection sticker on a different day. Upon driving the car, I discovered that the noise from the roof persisted. I spoke with a manager who advised me to bring the car in for service. During this visit, I inquired about the second key, only to be informed that the car came with only one key and a two-month state warranty. After numerous follow-ups over the next ten days, they located the second key. On March 17, I had an appointment to address the roof issue. Two weeks later, I received a call from Molly, informing me that the car had been taken to an Audi dealership, where they determined that the entire panoramic roof needed replacement. They took the car back to attempt repairs, assuring me that the issue was resolved. However, just three minutes into driving the car after picking it up, the rattling noise returned. I promptly returned to the service department, where I presented a video demonstrating the issue. Despite my concerns and the ongoing back-and-forth for over a month, the problem remains unresolved. Most recently, I was informed by Jeff, the service manager, that the source of the noise was attributed to the back license plate, and after his assessment, I was told the car was ready. Unfortunately, the rattling noise from the roof returned shortly after I left the dealership. Overall, my experience with Kia McGovern Norwood has been frustrating and stressful due to the lack of effective communication and resolution. More

Very clean and efficient. Customer service was great especially Ajamu. He was excellent and so patient Customer service was great especially Ajamu. He was excellent and so patient More

Worked me in right away and communicated with me thru the process of repair.very helpful process of repair.very helpful More

Great salesman Great dealership always on time with work done and very friendly thank you done and very friendly thank you More

Today I had an oil change and a recall issue resolved, and the entire experience was excellent. Communication from the service team was clear and proactive, with regular updates. The wait time was minimal and the entire experience was excellent. Communication from the service team was clear and proactive, with regular updates. The wait time was minimal, and everything went smoothly, just as expected. McGovern Kia of Norwood continues to deliver efficient, professional, and friendly service—I highly recommend them! More