McGovern Kia of Norwood

Luis the sales consultant was great. He made the entire process of buying a car painless.I would recommend McGovern Kia of Norwood and Luis to anyone looking to buy a car. He made the entire process of buying a car painless.I would recommend McGovern Kia of Norwood and Luis to anyone looking to buy a car. More

Always friendly, efficient and pleasant to deal with. James was great and nice That is it. James was great and nice That is it. More

I always come here for all my services since I purchased my car here since 2019. my car here since 2019. More

McGovern Kia did a great job working on my 2022 Telluride. The service was great. Telluride. The service was great. More

It’s been very pleasant, customer service it’s always very helpful and listen to my concerns! very helpful and listen to my concerns! More

James & McLee were very knowledgeable and helpful told me honestly what to expect and then called to let me know the car was ready to be picked up honestly what to expect and then called to let me know the car was ready to be picked up More

I am very satisfied with the sales department. They were really helpful, fast, friendly, and supportive. My salesperson was Brandon, and he did his best to set everything up quickly and smoothly They were really helpful, fast, friendly, and supportive. My salesperson was Brandon, and he did his best to set everything up quickly and smoothly for me. They take care of all steps of the purchase, from ride-sharing to registration of the car. Definitely recommended! More

Wow! I normally don’t enjoy visiting a car dealership but the team here made my visit fun and easy! Pedro assisted me with my new Sportage Hybrid purchase I normally don’t enjoy visiting a car dealership but the team here made my visit fun and easy! Pedro assisted me with my new Sportage Hybrid purchase! Thank you to the McGovern Team! More

Called into the dealership and spoke with Alex, scheduled an appointment to visit the showroom to look at new Sportage and Seltos. I was introduced to Brandon Hilton, purchased a new vehicle and was on my wa an appointment to visit the showroom to look at new Sportage and Seltos. I was introduced to Brandon Hilton, purchased a new vehicle and was on my way! Super smooth transaction. Very knowledgeable and professional! I would recommend this dealership to everyone! More

Wed 2/21/24: My wife and I test drove a Kia Telluride one week ago today and wanted to purchase it. I authorized them to check our credit. At 7:45pm, 45 minutes after closing, the salesperson had still not h week ago today and wanted to purchase it. I authorized them to check our credit. At 7:45pm, 45 minutes after closing, the salesperson had still not heard back from finance. We live almost an hour away and both had to work the next day. I told the salesperson that we needed to head home so asked him to call me when he heard back from finance. He wanted us to stay and wait but reluctantly agreed to call me back. He never did. I called the next day Thursday and left a message for the salesperson to call me back and he didn't. I called again on Friday asking for a manager and left a voicemail for him to call me back, and he didn't. I called again on Saturday and spoke with the salesperson who said that the finance person had taken a few days off and won't be back until Monday. I called again on Monday and on Tuesday asking to speak with the finance person, still no call back. On Wednesday 2/21/24, I called without identifying myself and asked if the Kia Telluride was still available and was told that it was sold. When I looked at the vehicle, I noticed that the steering column was loose and mentioned it. I also asked for more money for my trade in than they offered. It appears that I was too much trouble for them to deal with. They likely sold the car out from under us to someone who asked very few questions and who didn't notice the steering column issue. Several people dropped the ball on this, and it seemed deliberate. They not only wasted our time, but now we have a hit on our credit rating for a car loan that we will never get. Pretty shady business practice if you ask me. Wed 2/28/24: Just as I was going to post this view 1 week ago today, the sales manager called me and promised to find another vehicle suitable to me at a good deal. I told him that I would give him one week and that I would post this review at the end of the business day Wed 2/28/24 If I didn’t hear from him. No call back, so here it is. STAY AWAY!! More