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McGovern Subaru

Newington, NH

4.8
699 Reviews

85 Gosling Road

Newington, NH

03801

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Showing 699 reviews

December 26, 2023

Took my Forester in for quick service, DJ was very nice service manager. Suggested service for next visit, quick and no pressure More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Jan 02, 2024 -

McGovern Subaru responded

Hi Linda! We're glad to know that DJ provided you with excellent service during your visit to McGovern Subaru. We look forward to seeing you again for your next service!

December 25, 2023

Tj and Josh were great and amazing always nice and pleasant, good to deal with More

by Rbussey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj, josh
Jan 02, 2024 -

McGovern Subaru responded

Thank you for the 5-star rating! We're delighted to hear that TJ and Josh provided you with a great experience at McGovern Subaru. We hope to see you next time!

December 24, 2023

Always great service, very friendly staff and an overall great dealership!! They're the only Subie dealer in the area I trust with my STi! More

by Strelok545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Dec 29, 2023 -

McGovern Subaru responded

Hi Strelok! We're delighted to know that you trust our team at McGovern Subaru with your Subaru STi! Thanks for sharing the love and acknowledging our friendly staff. We look forward to seeing you next time!

December 24, 2023

Very clean facility and friendly staff! They are always able to answer my questions. Easy to make an appointment too! More

by michaellaconery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Dec 29, 2023 -

McGovern Subaru responded

Hi Michaella! We're glad to know that you found our facility clean and staff-friendly at McGovern Subaru. We always aim for convenience in scheduling appointments! Thanks for your feedback.

December 23, 2023

I don't think I've ever had so much fun buying a car! Dave answered all my inane questions, laughed at my jokes, and got me the car I really wanted (which, really, is the important part) More

by rmstmarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Azzo
Dec 27, 2023 -

McGovern Subaru responded

Hi RMST Marie!Thanks for the review! We're glad to know that Dave made your car-buying experience enjoyable at McGovern Subaru. Enjoy your ride!

December 23, 2023

Service was friendly, timely and very professional. The service area has coffee, tea and some small snacks. The hour flew by. The department was very communicative regarding progress. Highly recommend. More

by tedbrogan86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Dec 29, 2023 -

McGovern Subaru responded

Hey Ted, thank you for the 5-star rating! We're glad to know you enjoyed the amenities and found our service at McGovern Subaru professional and timely. We appreciate your recommendation and see you again! Have a great ride!

December 22, 2023

Professional with good explanation of the repair needs. Timely and flexible so as to accommodate my work schedule. More

by MalW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Dec 22, 2023 -

McGovern Subaru responded

We're glad to know that our team at McGovern Subaru was able to accommodate your schedule and provide you with professional service. Thanks for the positive feedback and please don't hesitate to reach out if we can assist you again in the future!

December 22, 2023

Customer care is excellent. On my 4th Subaru and would not consider purchasing from any other dealership. The Service department is outstanding. More

by Quaint360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Healy, Jennifer Martel, Matt Barker, Jay Dittbenner, Kyle Soller
Dec 22, 2023 -

McGovern Subaru responded

We're delighted to know that you've had excellent experiences with our customer care and service department at McGovern Subaru. We look forward to serving you again! Safe travels!

December 22, 2023

I've bought or leased 6 cars (and sold one) through this dealership, and have always been treated fairly. Their service department goes above and beyond to be helpful and informative. I'll come back for mor More

by marksalot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Dec 22, 2023 -

McGovern Subaru responded

Thank you for trusting the McGovern Subaru team with your automotive needs! We appreciate your loyalty and look forward to working with you again next time. Take care!

December 04, 2023

I recently had the unfortunate experience with car sales person Cheryl Pierro at McGovern . My experience started when I dropped off my 2013 outback to have the oil changed and a rear wiper replaced at Se More

by Hasiak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Dittbenner, Cheryl Pierro
Dec 05, 2023 -

McGovern Subaru responded

Dear Alicia, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent visit to McGovern didn't meet your expectations, and we understand your concerns regarding the assessment and maintenance of your 2013 Outback. At McGovern, we strive to provide transparent and trustworthy service to all our customers. We apologize if the communication regarding your vehicle’s condition and the necessary repairs came across as anything less than straightforward and honest. Please be assured, our team, including Cheryl and Jay, are trained to uphold the highest standards of integrity and customer service. It's disappointing to hear that you felt otherwise. Regarding the rust issues identified on your vehicle, environmental factors and vehicle usage can sometimes accelerate wear and tear, though we understand your surprise given the recent maintenance history of your car. We would like the opportunity to review this matter more closely and ensure that our evaluation was accurate and fair. As for your interaction with Cheryl, her intention was to provide comprehensive information about our new models, in line with your interest in test driving. We regret any misunderstanding or impression of undue pressure to purchase a new vehicle. We take your feedback seriously and would appreciate the opportunity to discuss this further with you. Your trust is important to us, and we would like to address your concerns personally to find a satisfactory resolution. Please contact us at 603-758-7646 at your earliest convenience. Sincerely, Matt Barker General Manager Mc Govern Subaru

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