McGovern Subaru

Bad experience I brought my car in for a routine state inspection today. My keys were taken promptly and politely. Then the guy showed up and casually told me that I brought my car in for a routine state inspection today. My keys were taken promptly and politely. Then the guy showed up and casually told me that my car doesn't have an exhaust system. It would be $1,300 to get one or "you can go down the road and get it cheaper." I was also told that the car didn't pass state inspection. That surprised me a lot because: 1. How do you miss a whole system in a car? If so, how come no warning lights are flashing? 2. I'd had it for 4 years and it had passed annual inspections in 3 different states! So I asked for more technical details, talked to my husband, and stated it had the part they claimed it didn't: cat converter (checked with manufacturer too!) I asked for a second mechanic's opinion which was denied because the "head mechanic" had checked it. I asked to talk to him to get more details. Was denied. Asked for his name - that too was to much to ask... At that point I offered to give them my credit card information, and have them leave it as "open ticket" to take the car to another shop for a second opinion. Now they wouldn't give me the keys unless I paid. (Is that even legal?) Also the manager was not in today. The CS rep put a paper in front of me, I refused to sign the disclaimer even though "it only says that you are taking your car"; paid and left. Getting into the car, I realized that they already had put into the Carfax system that the car had failed an inspection because there was a sheet of paper about it on the seat. Which reduces the value of the car by easy $1,000... My husband took the car to another shop, exhaust was fine, emissions were fine, and price for the inspection was half. You get the lesson here. BTW he has also taken his Subaru to this dealership and with the same exhaust system and no one told him it was illegal. Makes you wander... More

"THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!! To walk into a car dealership and be treated with respect, and not bullied, was a new experience for me. I was first introduced to Rick, was very kind To walk into a car dealership and be treated with respect, and not bullied, was a new experience for me. I was first introduced to Rick, was very kind and informative throughout the entire process. Shawn could not have made the finalization of the paperwork any easier. Steve was who I had the most contact with. Steve cares about people, and making sure that his customers are happy, and will go above, and beyond to make sure that happens. I will be forever grateful that I walked into this amazing dealership, where the wants and needs of their customers are the top priority! Thank You More

They made the process painless. This was the least stressful car buying experience I've ever had. They met my schedule and had me on my way in a reasonable amount of time. This was the least stressful car buying experience I've ever had. They met my schedule and had me on my way in a reasonable amount of time. More

Great salesman he was very personable and helpful. Great salesman, very personable, explained all the features of car. He wasn't pushy at all and listened to my needs and wants. Dealership was willin Great salesman, very personable, explained all the features of car. He wasn't pushy at all and listened to my needs and wants. Dealership was willing to meet competitors price and offers. More

Great Experience This is the second time I have done business at Ocean Subaru and it has been a very pleasant experience both times. The sales reps are courteous, n This is the second time I have done business at Ocean Subaru and it has been a very pleasant experience both times. The sales reps are courteous, no pressure, and very accommodating. Since I plan to keep this car for many years, I was being rather picky about things, but Kyle was very patient and helpful and spent a lot of time explaining all the things about the car. I got a great deal, and I really love my new car. Thank you ! More

Easy without the typical hassle I leased a cross trek with the help of Joe and Steve, the business manager. They were true to their word and the paperwork was a breeze with Shawn. I I leased a cross trek with the help of Joe and Steve, the business manager. They were true to their word and the paperwork was a breeze with Shawn. I would do it again and recommend anyone. Thanks for the care and ease with this transaction. More

Wonderful John Fudala and the entire staff at Ocean Subaru were absolutely terrific. They answered all of my questions promptly and gave me the BEST deal in the John Fudala and the entire staff at Ocean Subaru were absolutely terrific. They answered all of my questions promptly and gave me the BEST deal in the New England area. Thank you so much, Ocean Subaru! More

Excellent Experience As a first time car buyer, I don't think this experience could have gone any smoother. I knew in general what I wanted. I had a lot of questions, an As a first time car buyer, I don't think this experience could have gone any smoother. I knew in general what I wanted. I had a lot of questions, and Rick was extremely helpful with answering those questions and walking me through the leasing process. It was overall a very positive experience. More

Worth the Drive It was helpful that we knew what we wanted and you just happened to have it on the Internet and we by chance used an Internet "Car Finder" (TrueCar) t It was helpful that we knew what we wanted and you just happened to have it on the Internet and we by chance used an Internet "Car Finder" (TrueCar) that you were a member of. We called ahead and the car and Joe were waiting for us when we arrived after a 2.5 hour drive from mid-coast ME. We did a test drive and immediately said yes. The paperwork with the "Business Manager" was quick and "painless." That was on Saturday and on Monday the car was delivered to us at Mid-Coast ME by Joe and another employee. Just keep up the good work. We certainly will recommend your dealership. More