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McGovern Subaru of Acton
Acton, MA
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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701 Reviews of McGovern Subaru of Acton
May 20, 2025
If I could give them a negative I would, recently bought my daughter a used vehicle, during test drive with salesman, MAX, who shouldn't even be allowed to sell kitchen appliances, the service four-wheel dr my daughter a used vehicle, during test drive with salesman, MAX, who shouldn't even be allowed to sell kitchen appliances, the service four-wheel drive light came on. He stated that he would have them look at it and take it to one of the McGovern Jeep dealerships to look at it. When my daughter picked up the car, Max informed her that the vehicle just needed software update. 3 and a half weeks later vehicle taken to jeep dealership and was advised transfer case was gone. Called and spoke with used car sales manager, Mr Silva. He instructed me to bring it to Mcgovern Jeep in Acton. They found same thing. Mike the service rep was only good person to help us. He stated that he would get approval for the repair. When we got update for the vehicle, he informed us that they were going through the extended warranty I had purchased. Not sure how they got them to pay for it as it had not been 30 days. During repair to vehicle it was discovered vehicle had exhaust leak and that would not be covered, being frustrated at time as my daughter was leaving for school I paid the cost, $1000 for the exhaust. They also made me pay the $100 deductible, and I had to pay the other Jeep dealership a $200 fee for the diagnostic. All told, out $1300 which should have been covered under 30-day warranty. I will attempt to get money back through legal action. I would not trust the used car sales department under any circumstances. More
by leoc2268
Employees Worked With
Maximus Rivadeneira
May 19, 2025
I got an oil change today. Eric Friend was the service person I had and he was very helpful and pleasant to work with, as always. The waiting room is very comfortable and the v Eric Friend was the service person I had and he was very helpful and pleasant to work with, as always. The waiting room is very comfortable and the visit went well. This place is great. More
by MK
Employees Worked With
Eric Friend
May 14, 2025
I’ve used McGovern Subaru service twice and it works like a well-oiled machine. If you choose to wait in their comfortable waiting room, it won’t be long before your vehicle is ready. a well-oiled machine. If you choose to wait in their comfortable waiting room, it won’t be long before your vehicle is ready. More
by logcabin
Employees Worked With
Jennifer Martel
May 12, 2025
Erik Holm was Extremely helpful in the purchase of my 2023 Subaru Crosstre. This is the 5th vehicle I bought from Erik and he always is the most professional salesperson I have met. Goes above and beyond 2023 Subaru Crosstre. This is the 5th vehicle I bought from Erik and he always is the most professional salesperson I have met. Goes above and beyond!!!! More
by pattiw513
Employees Worked With
Erik Holm
May 12, 2025
They are very knowledgeable and efficient! Trust and honesty are so important when it comes to car maintenance and repairs.. McGovern reflects that! Trust and honesty are so important when it comes to car maintenance and repairs.. McGovern reflects that! More
by jcspunky
Employees Worked With
No names
May 11, 2025
All went very well. David Taylor was especially professional,and made clear what needed important service and ample time to be aware of what's to be done for my next vis David Taylor was especially professional,and made clear what needed important service and ample time to be aware of what's to be done for my next visit with time prepare to save for the expense.Thank you Dave and your expert attention to keep me and my Forester totally safe and reliable. More
by ouellette006@comcast.net
Employees Worked With
David Taylor, Lincoln Macdonald
