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McGovern Subaru of Acton

Acton, MA

4.9
729 Reviews

61 Powder Mill Rd

Acton, MA

01720

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729 Reviews of McGovern Subaru of Acton

June 12, 2025

This is a well-run dealership. Their appointments run on schedule, they do a great job of explaining issues when they occur, and their staff is helpful and polite. More

by barbheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 12, 2025 -

McGovern Subaru of Acton responded

Barb, thank you for the kind words! We're delighted to hear that our team at McGovern Subaru of Acton provided a smooth and informative experience. We appreciate your support!

June 10, 2025

During my first visit it was suggested that I change my cabin air filter. I opted not to at that time. At my second visit nearly one year later it was not recommended. I found that odd. More

by Sharon Ettinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Jun 10, 2025 -

McGovern Subaru of Acton responded

Sharon, thank you for sharing your experience with McGovern Subaru of Acton. We appreciate the feedback and will look into this to ensure consistency in our service recommendations. If you have any further questions or concerns, feel free to reach out!

June 10, 2025

Great people to do business with. My overall experience was good. They were fast answering questions and finalizing the sale. I drove my car home the following day. More

by Hugo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc and Felix
Jun 10, 2025 -

McGovern Subaru of Acton responded

Hugo, we're delighted to hear that your experience with McGovern Subaru of Acton was smooth and efficient. Enjoy the new ride!

June 07, 2025

It’s always a pleasure dealing with McGovern Subaru. The staff are always friendly, direct, and very professional. More

by pedonovan51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 09, 2025 -

McGovern Subaru of Acton responded

Thank you for the kind words! We're delighted to hear that our team at McGovern Subaru of Acton consistently provides a friendly and professional experience. We look forward to serving you in the future!

June 04, 2025

Sabrina was wonderful to work with and very professional. She was patient and explained the car details, operations and features in detail. I am a repeat customer. More

by alexisg7678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabrina Gonzalez, don't recall other names
Jun 04, 2025 -

McGovern Subaru of Acton responded

We're happy to hear that Sabrina provided such a professional and informative experience at McGovern Subaru of Acton. Thank you for being a repeat customer—we truly appreciate your loyalty!

June 04, 2025

I was looking at Subarus online and McGovern had one I was interested in. There was a link that said Check Availability and Price. The email i got back did not mention availability of the car or its pr More

by jbillipp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maximus Rivadeneira
Jun 04, 2025 -

McGovern Subaru of Acton responded

Hi, thank you for taking the time to share your experience with us, and congratulations on your new Subaru. I’m truly glad to hear that Max took such great care of you—he’s an asset to our team, and I’ll be sure to pass along your kind words. That said, I want to sincerely apologize for the initial confusion regarding the vehicle’s availability and the trade-in promotion. We aim to make our online experience as transparent and seamless as possible, and it’s clear we fell short of that goal in your case. Your feedback is valuable, and we’re already reviewing how we communicate vehicle availability and promotional offers more clearly upfront, both online and in our follow-up responses. While I’m happy that things worked out in the end, I understand how the early missteps could have caused frustration, and I appreciate you bringing them to our attention. Please don’t hesitate to reach out directly if there’s anything further I can do or if you have any lingering questions about your vehicle. We’d love the opportunity to earn a 5-star experience from you in the future. Nidal - General Manager - McGovern Subaru of Acton nmurashah@mcgovernauto.com

June 03, 2025

The team was very easy to work with and provided information and feedback to my questions to timely More

by Bosjpb1bender
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc
Jun 10, 2025 -

McGovern Subaru of Acton responded

Hi, thank you so much for the 5-star review! We're glad to hear that our team was easy to work with and responsive to your questions. Providing clear and timely communication is something we take pride in, and it’s great to know that it came through during your experience. We appreciate your support and hope to see you again soon! - Nidal Murashah- General Manager- McGovern Subaru of Acton

June 03, 2025

This is the 3rd car I have bought from them. Specifically, from Eric. I like the no pressure approach and I feel they are honest and fair. They don’t try and sell me anything I don’t need. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Holm
Jun 04, 2025 -

McGovern Subaru of Acton responded

Jim, it's fantastic to hear that Eric and the team at McGovern Subaru of Acton have consistently provided you with a no-pressure and honest car-buying experience. We appreciate your continued trust in us!

June 01, 2025

Very good experience. My salesman Max was patient, knowledgeable, and easy to work with. Would highly recommend. More

by ldigiusto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximus Rivadeneira
Jun 02, 2025 -

McGovern Subaru of Acton responded

Thank you for sharing your positive experience with Max and the team at McGovern Subaru of Acton! We're delighted to hear that everything went smoothly. We appreciate your recommendation!

June 01, 2025

Extremely poor experience with the purchase of an expensive $30.000 used Toyota Highlander March 2025 More

by Dave and Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Toledo
Jun 02, 2025 -

McGovern Subaru of Acton responded

Hi Dave and Ann, I’m sorry to hear about your recent experience at McGovern Subaru of Acton. That’s not the level of service we strive to provide, and I’d like the opportunity to personally understand what went wrong and work toward a resolution. Please feel free to reach me directly at 978-601-3185 or by email at nmurashah@mcgovernauto.com. Your feedback is important, and I want to ensure it’s addressed appropriately. Sincerely, Nidal Murashah General Manager McGovern Subaru of Acton

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