McGovern Volvo Cars of Albany
Albany, NY
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I had a good buying experience here. I love my car. I have, yet, to have a service experience here that I would recommend. Other than the waiting area, the quality of the experience i I love my car. I have, yet, to have a service experience here that I would recommend. Other than the waiting area, the quality of the experience is closer to a vw than a luxury car experience should be. More
I have a 1998 Volvo with limited mileage that was purchased from the previous dealership. I can’t say enough about the responsiveness of the staff, especially Alissa and the service manager. They co purchased from the previous dealership. I can’t say enough about the responsiveness of the staff, especially Alissa and the service manager. They communicated daily as the car is old and parts are difficult to find. Although I did not purchase the car from McGovern, they treat me with the dignity and respect of a customer who buys a car from McGovern Motors on a regular basis. When the time comes to buy a car McGovern Motors will be my go to dealer. More
Alissa is a such a wonderful service manager who always offers the best customer service. Clear explanations of what's being done, how long it will take, and frequent updates for both. offers the best customer service. Clear explanations of what's being done, how long it will take, and frequent updates for both. More
Great experience. Our salesperson, Selena was straightforward, knowledgeable and didn't use any high-pressure sales tactics. Highly recommend working with her! Our salesperson, Selena was straightforward, knowledgeable and didn't use any high-pressure sales tactics. Highly recommend working with her! More
I absolutely loved the customer service. From the moment I stepped into the dealership, I felt genuinely welcomed. I was looking for Diana, the salesperson who had initially responded to my From the moment I stepped into the dealership, I felt genuinely welcomed. I was looking for Diana, the salesperson who had initially responded to my online inquiry. We had great chemistry from our very first phone call. Diana took excellent care of me without ever making me feel rushed. Since I was undecided, we test-drove two different models, and both were beautiful with outstanding performance. She dedicated all the time I needed, answered my questions, and gave me the space to make my decision without any pressure. Two days later, I called her back to start the purchase process. It wasn't just the amazing car that convinced me—it was the exceptional customer service. The way I was treated gave me confidence that I would continue to receive the same level of care after the purchase whenever I needed maintenance or service. That's how long-term relationships are built. Diana is knowledgeable, charismatic, professional, and genuinely friendly. She made the entire experience enjoyable and stress-free. Volvo is not only a luxury vehicle with outstanding performance and an incredibly smooth ride, but it is also one of the safest cars on the road. I am absolutely in love with my new car and couldn't be happier with my experience. More
Huge shout out to McGovern Volvo. We began with one sales person and was continued with Morgan after the other sales person left. Morgan went above and beyond, actually caught a hiccu We began with one sales person and was continued with Morgan after the other sales person left. Morgan went above and beyond, actually caught a hiccup with the sale.He rectified the situation immediately and I was good to pick up my car that afternoon. Morgan is very professional. He’s very knowledgeable of the vehicle we chose. Sat with us and showed us all of the options in the vehicle before we left. I would highly recommend McGovern Volvo Cars and Morgan as a sales person. I am absolutely in love with my new vehicle. It rides like a dream. More


