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McGovern Volvo Cars of Albany

Albany, NY

Overview
Reviews
4.8
190 Reviews
Call Dealership (518) 389-6500
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350 New Karner Road

Albany, NY

12205

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Showing 190 reviews

February 27, 2025

Friendly service, easy in/easy out, modern and updated waiting area with excellent WiFi and free beverages My service experience with this dealership was excellent More

by jaymcgrath10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 27, 2025 -

McGovern Volvo Cars of Albany responded

Jay, we're delighted to hear that you enjoyed the friendly service and amenities at McGovern Volvo Cars of Albany. Thank you for sharing your positive experience with us!

February 26, 2025

The mechanic, John Brennan, was able to quickly and properly identify the issue that caused the “check engine “ warning light to come on. He was able to get the parts required to correct the problem qu More

by dunntom114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brennan
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Feb 26, 2025 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that John Brennan was able to swiftly diagnose and fix the issue with your 2014 XC70 at McGovern Volvo Cars of Albany. It's great knowing your car is back in perfect condition, thanks for sharing!

February 22, 2025

Very backed up. My car was not complete. Communication was poor. No inspection.. no hard reset on navigation. No better than when I went in. More

by laurie.braim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with these people
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Feb 24, 2025 -

McGovern Volvo Cars of Albany responded

Hello Laurie, and thank you for your review. We apologize your experience was not top-notch. Our Service Manager Alissa Veltman will reach out to you today to get a better understanding of what was missed, so we can get this remedied for you ASAP. Alternatively, she can be reached at 518-389-6500 or aveltman@mcgovernauto.com Thanks again for your business!

February 17, 2025

Service was great, but I was there almost 4 hours from my appointment time. Waiting room blowing cold air, poor seating. More

by shenhoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Healy, Jennifer Martel, Eric Rosen, Chris Rahn
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Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

We appreciate your feedback and are glad to hear the service was great at McGovern Volvo Cars of Albany. We're sorry for the long wait time and uncomfortable waiting room conditions; we'll work on improving these aspects. Thank you for bringing this to our attention.

February 15, 2025

I had my 2015 Volvo V60 serviced last Thursday. My service advisor was Nicole. She was very pleasant and helpful and kept me apprised of the vehicle's status. More

by idsteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
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Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

Idsteen, we're delighted to hear that Nicole provided you with excellent service at McGovern Volvo Cars of Albany. Thank you for sharing your experience!

February 15, 2025

Tyler and Patricia are Fantastic professionals. Entire staff always smiling when greeting customers ! The premises is always spotless ! More

by joe.dicarmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

Joe, we're delighted to hear that Tyler, Patricia, and the entire team at McGovern Volvo Cars of Albany made such a positive impression. Thank you for highlighting their professionalism and our clean facilities!

February 14, 2025

Georgia and the McGovern team provided great, personal service and was located in a beautiful building. More

by avocado_accents7l
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Giorgio
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Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for the wonderful feedback! We're delighted to hear that Georgia and our team at McGovern Volvo Cars of Albany provided great service in a beautiful setting. We appreciate your support and hope to see you again soon!

February 13, 2025

My experience with McGovern service has always been excellent. The staff is attentive, friendly, thorough and make the process easy. More

by RichD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole, Alyssa
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Feb 13, 2025 -

McGovern Volvo Cars of Albany responded

Rich, we're delighted to hear that our team at McGovern Volvo Cars of Albany has consistently provided you with excellent service. Thank you for your kind words and support!

February 12, 2025

I love my new car! !! Everyone went out of the way to please me and I am very happy!!! More

by Slyery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ruiz
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Feb 12, 2025 -

McGovern Volvo Cars of Albany responded

We are so happy that our McGovern Volvo Cars of Albany team delivered an excellent experience! Thank you!

February 12, 2025

Just purchased my first Volvo, I had wonderful service from Grant my salesman and Carlos in finance department. Friendly service all around More

by Bobbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Little
Report | Print
Feb 13, 2025 -

McGovern Volvo Cars of Albany responded

Bobbie, we're delighted to hear that Grant and Carlos provided you with such friendly service at McGovern Volvo Cars of Albany. Enjoy your first Volvo!

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