McGovern Volvo Cars of Albany

Excellent quality service from check-in to check-out. Thank you McGovern Volvo Service Department. Thank you McGovern Volvo Service Department. More

I’m 85 years old, everything was great! It was a long wait but l didn’t mind it since l had things to keep me busy. He went over everything with me so l could understood everything.. l’m It was a long wait but l didn’t mind it since l had things to keep me busy. He went over everything with me so l could understood everything.. l’m not good at all this technology everything l wanted done got done. They fixed my key fob that had a missing cover too.. More

Nicole provided exceptional service from start to finish. Appreciate her accommodating me and her thorough follow up to ensure the required service was completed the same day. It’s refreshing to see someone Appreciate her accommodating me and her thorough follow up to ensure the required service was completed the same day. It’s refreshing to see someone excited about providing great service! More

I have always trusted this dealership for service. Staff that truly make you feel they are glad you chose them Staff that truly make you feel they are glad you chose them More

Prompt, efficient service. Sales people extremely courteous. Grant was great! I would highly recommend this dealership. Sales people extremely courteous. Grant was great! I would highly recommend this dealership. More

Love the no pressure sales process. The sales consultant was very knowledgeable and took the time to answer all the questions we had. The sales consultant was very knowledgeable and took the time to answer all the questions we had. More

A pleasure to work wth Morgan Williams at McGovern Volvo. And I love the new EX30. And I love the new EX30. More

Disappointed at the lack of response for my concern. Had an issue with the additional insurance where I could not get the car repaired after several attempts through several different repair shops. No Had an issue with the additional insurance where I could not get the car repaired after several attempts through several different repair shops. None could help. Finance manager told me to contact insurance rep who never got back to me. I have documented 13 online messages where I was told someone would be in touch to help and no one has responded. Requested to speak with the GM or Owner, and no one will allow this to happen, so they are covering up for the issues. Cancelled the insurance, was told to contact the insurance rep who could help explain the refund process and no one is returning my texts or calls. Simply put, people are intentionally blowing me off. Very frustrating, unprofessional and unacceptable. Word of mouth is so important to future business and it seems obvious to me, that hard issues to resolve go unresolved by McGovern. Sweep it under the rug and go on to the next person. Although the purchase of the car went well, the follow up on this has me 100% convinced that there is no backing of the business after the sale is made. I personally witnessed the stress and frustration of the employees in the service department who were trying to resolve a separate issue while I was at the facility. Seems like a management numbers game to achieve results at all cost, while underlying issues are realized, but either fall on deaf ears and/or not addressed at all. More

The best car buying experience I have ever had, I felt like they listened to what was important to me and made me feel like my business ways important to them. Great dealership to work with. like they listened to what was important to me and made me feel like my business ways important to them. Great dealership to work with. More

Alissa was amazing. She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortabl She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortable. More