McGovern Volvo Cars of Albany

Alissa was amazing. She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortabl She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortable. More

Unable to schedule a service appointment for a software upgrade for over 2 weeks now. Multiple times told they would contact me but never have. Service phone calls were never answered and email and chat upgrade for over 2 weeks now. Multiple times told they would contact me but never have. Service phone calls were never answered and email and chat interactions appear to be auto generated. Sad, had 6 years of great service here and will need to upgrade our 2017 XC90 soon. Can't be another Volvo is there is no service in the area. More

Called McGovern Volvo for a check engine light issue and a NY State inspection. It was recommended that an analysis be done and that they perform a fault tracing. After 2 hours, Tyler came out and showed m a NY State inspection. It was recommended that an analysis be done and that they perform a fault tracing. After 2 hours, Tyler came out and showed me a lengthy list of repairs needed. As I needed the inspection sticker , I agreed. After more hours of waiting, I asked a young dark haired girl who was helping with service if she might check on the status of my car. Never saw her again. Finally after many hours I entered service to see Tyler who said “ You are still here?” “ I had a dentist appointment.” After being there 8 hours Tyler came out and got me. The cost was $3120.26 he said the inspection was done. The keys are in the car. It was dark out but got in my car, no keys!! Went back into service the whole office was dark, I looked around the desk and found my key in the dark! I drove home which was an hour away. Next morning NO INSPECTION STICKER! I have tried calling repeatedly, the woman at the desk said she would send Tyler an email. I now have called multiple times, no answer. This place is completely bizarre. More

We recently had our first 10,000 Mike check up on our new xc-60. The Setvice was very efficient and friendly. We took a loaner and had no problems checking in or out. Service was completed on the same day. xc-60. The Setvice was very efficient and friendly. We took a loaner and had no problems checking in or out. Service was completed on the same day. AAA experience. Alyssa was awesome. More

I love the service at McGovern Volvo. I trust them to work on my cars. I trust them to work on my cars. More

The dealership texted a reminder of my service appointment. The agent at the front desk was ready when I arrived, I was given an explanation of the work needed and an estimate of how long it wou appointment. The agent at the front desk was ready when I arrived, I was given an explanation of the work needed and an estimate of how long it would take. Work seems to be done well. More

They are very awesome with Service, parts department, and sales . If I had issue with or without appointment they always put the customer first, Great job to all employees at the McGovern at Albany ,Ny . sales . If I had issue with or without appointment they always put the customer first, Great job to all employees at the McGovern at Albany ,Ny . Selena, Jonny C, and Alyssa and rest of the crew. Thank you! More

We continue to love dealing with everyone at McGovern Volvo. We just had a 20,000 mile check for our XC60, and Sean was so helpful. My car continues to drive like a dream. Thank you so much! Volvo. We just had a 20,000 mile check for our XC60, and Sean was so helpful. My car continues to drive like a dream. Thank you so much! More

This was our second experience with Selena at McGovern Volvo. Once again, both she and the dealer outdid themselves. We were offered multiple options and ultimately the deal they presented us was outstand Volvo. Once again, both she and the dealer outdid themselves. We were offered multiple options and ultimately the deal they presented us was outstanding. We love the new car and will recommend Selena and McGovern to anyone we know looking for a new car. More

The people at McGovern are always extremely helpful patient and answer your questions thoroughly. I pay more attention to the dealership because of this. patient and answer your questions thoroughly. I pay more attention to the dealership because of this. More