McGovern Volvo Cars of Albany

My experience has usually been positive, staff friendly & helpful, until my last visit. Everyone was pleasant & helpful when I dropped off my car for the yearly inspection. I received a call a little later t helpful, until my last visit. Everyone was pleasant & helpful when I dropped off my car for the yearly inspection. I received a call a little later that day from Tyler telling me my car did not pass inspection & needed new tierods & suspension. My 2010 xc60 has less that 50,000 miles. Upon our return (my adult granddaughter who brought & stayed with me) the service department seemed to be in confusion. We waited 20 minutes before I was given a paid receipt due to a free coupon, which I appreciated. Upon examining the receipt there was no mention of the repair needs or the fact that the car did not pass inspection. We waited but my car wasn’t brought to us. We waited again to talk to someone. He said someone printed my receipt incorrectly & it would be corrected & my car brought around to the front of the building Again we waited. A female employee in the showroom asked very abruptly what we needed. We explained what had happened & she quickly escorted us back to the service department telling us we shouldn’t be in the showroom. We had been waiting in the showroom for my car & the corrected receipt.We were unable to find the person who was supposed to be getting the receipt & making arrangement for my car to be brought around to me.Finally my car was brought to the front of the showroom. The same sticker was in the window as before, no corrected receipt with info regarding the stated repairs needed was in the car. My car was filthy. I couldn’t see out of the front or rear windows. Nothing had been done! I’ve always appreciated the services at McGovern Volvo until now. My next car will not be a Volvo! More

Great customer service, a very good experience with the service advisor and there mechanics did a great job service advisor and there mechanics did a great job More

Great car purchasing process. My salesperson Morgan was very good with explaining features of the new car and made it very easy from start to finish. My salesperson Morgan was very good with explaining features of the new car and made it very easy from start to finish. More

Everyone was so nice! Love Selena!!! She was great with explaining everything to me! She assured me that she will be available if I have more questions or any problems Love Selena!!! She was great with explaining everything to me! She assured me that she will be available if I have more questions or any problems More

Tyler at McGovern Volvo of Albany, got my car in quickly for my annual oil and filter service. After he completed my charge for the service I remembered I forgot to ask how to open the key fob, because I s for my annual oil and filter service. After he completed my charge for the service I remembered I forgot to ask how to open the key fob, because I suspected that my batteries in it needed to be replaced and he took care of having someone replace them for me at no extra charge!! That doesn’t happen often very often these day!! Merry Christmas!! More

Although I didn't purchase my car from mcgovern, service and parts treated me with great service and fair pricing. Comfortable atmosphere and timely service and all questions answered. service and parts treated me with great service and fair pricing. Comfortable atmosphere and timely service and all questions answered. More

Great dealer for Volvo, super professional service as well. Can’t say enough good things! well. Can’t say enough good things! More

Professional, respectful, knowledgeable and thorough! Always answer all my questions. Always discuss service and cost prior to proceeding. Always answer all my questions. Always discuss service and cost prior to proceeding. More

They are Knowledgeable and courteous. i am always confident in their service. I Highly recommend i am always confident in their service. I Highly recommend More

The sales associate Brian, sales manager John and finance manager Carlos were great to work with. They were flexible, took the time to work with me and have a great sense of humor. They made the process work manager Carlos were great to work with. They were flexible, took the time to work with me and have a great sense of humor. They made the process work smoothly and made it fun. More