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McGovern Volvo Cars of Albany

Albany, NY

Overview
Reviews
4.8
180 Reviews
Call Dealership (518) 389-6500
View Awards

350 New Karner Road

Albany, NY

12205

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Showing 180 reviews

December 04, 2024

The service advisors and the technicians are terrific! They keep me updated during my visits and always go above and beyond to ensure my vehicle is operating as good as new. More

by twilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Veltman
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Dec 04, 2024 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that our team at McGovern Volvo Cars of Albany is providing you with exceptional service and keeping your vehicle in top shape. Thank you for sharing your experience!

December 02, 2024

alysa is the best. She is friendly courteous, and makes it a seamless experience for me. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Dec 02, 2024 -

McGovern Volvo Cars of Albany responded

Sue, thank you for sharing your kind words for Alysa and leaving McGovern Volvo Cars of Albany a five-star review!

December 02, 2024

Poor customer service at counter. Not interested in answering questions. Condescending and basically rude behavior. Recommend they look you in the eye, stop staring at their computer More

by BLSCHWORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dumb arrogant guys at service desk
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Dec 02, 2024 -

McGovern Volvo Cars of Albany responded

Hello, thank you for taking the time to review our dealership. We are surprised to hear of the treatment you describe and would like to better understand what happened. At your convenience, please reach out to our Service Manager, John Sanders, at jsanders@mcgovernauto.com or 518-389-6500. Thank you.

November 30, 2024

Service department is always going above and beyond. I have had great service experience on multiple occasions. More

by mr_oshodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Veltman
Report | Print
Dec 02, 2024 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that our service department at McGovern Volvo Cars of Albany consistently exceeds your expectations. Thank you for sharing your positive experiences with us!

November 28, 2024

Alissa is the absolute best and had my vehicle done well before it was expected More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody
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Dec 02, 2024 -

McGovern Volvo Cars of Albany responded

David, thanks for the shoutout to Alissa! We appreciate your support here at McGovern Volvo Cars of Albany.

November 19, 2024

The employees at this dealership are friendly, courteous and professional. Took car in for service and answered all my questions respectfully. More

by MarMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 20, 2024 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that our team at McGovern Volvo Cars of Albany provided you with friendly and professional service. Thank you for sharing your experience, and we're here if you have any more questions in the future!

November 19, 2024

DO NOT PURCHASE A CAR FROM HERE! They Lie & Do not care about their customers. My car had numerous problems the 1st day i owned it. They didn't know how to fix the issues so they cam More

by Dylancooney3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Georgio
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Nov 20, 2024 -

McGovern Volvo Cars of Albany responded

Hi Dylan, thank you for taking the time to review our dealership. Our Service Manager John Sanders is reaching out to you today to go over any vehicle concerns you may have. Although it's been around 30K miles since we last saw your car, we do not show any outstanding issues. We care tremendously about our customers and work hard in every department for their loyalty.

November 18, 2024

The entire staff is extremely friendly and knowledgeable about the products they service and sell. More

by robertmhahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa from service.
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Nov 18, 2024 -

McGovern Volvo Cars of Albany responded

Thanks so much, Robert. We look forward to your next visit to McGovern Volvo Cars of Albany!

November 17, 2024

Had me in and out for my oil change in no time, and the service was great. More

by Ndflynn94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 18, 2024 -

McGovern Volvo Cars of Albany responded

It was our pleasure to assist you. Thank you from all of us here at McGovern Volvo Cars of Albany!

November 16, 2024

Great service and very knowledgeable. Answered all my questions regarding lights, battery and key fab. Waiting area was comfortable and clean with snacks if you needed something. More

by Car person 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in service department
Report | Print
Nov 18, 2024 -

McGovern Volvo Cars of Albany responded

Thank you for sharing your experience with us! We're glad to hear that our team at McGovern Volvo Cars of Albany provided great service and answered all your questions. We appreciate the feedback on our waiting area as well, and we're here if you need anything else in the future!

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