McGrath Acura of Downtown Chicago

First visit to dealer to get my first oil change on used new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from windshield wiper blades, cabin filters, tire rotations , and etc. With charges ranging over $300. I was like how often should you change those , she’s like every 15,000 miles. I’m like my car has 18,000, I just bought it I’ve used 5,000mi. So I declined, I declined everything but the oil change, which seemed kinda shocking to her. However I waited so long. It took 2 hours. It was supposed to come with a complimentary wash, but they said I would have to wait longer for that because they are backed up, so of course I didn’t wait. Buddy bear is around the corner from my house. Long story short I will be a faithful jiffy lube customer! More

Brought car in for service today. Met by friendly people right away. Sam was excellent in keeping me posted on the progress. right away. Sam was excellent in keeping me posted on the progress. More

Sales personnel Orlando Rocha was excellent, he listened and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for sho and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for shot' More

Be very careful when going to this dealership - they will charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize yo charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize you’ve been overcharged by random charges they’ll make up on the whim! Just beware! You’ll end up calling them multiple times everyday and basically receive no answers or a legit explanation and be stuck with the vehicle. More

Timely and excellent service. Good communication. Highly recommended. Will certainly return for additional work as needed. recommended. Will certainly return for additional work as needed. More

Excellent customer service by everyone at dealer. They made my car buying experience enjoyable.. I would go back for any future purchase made my car buying experience enjoyable.. I would go back for any future purchase More

Overall great experience thanks to Mario Mankowski! He really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. More

Don’t want to gift card will never come back the service was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst exp was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst experience I’ve ever had as an Acura driver More

Courtesy and professional services from the time I stepped in the dealership until the the I left stepped in the dealership until the the I left More

We got our Acura MDX at McGrath Downtown and we are very impressed with the professionalism and service of both Maria and Andy. Maria was the car agent who helped us buy our car. She was very helpful and st impressed with the professionalism and service of both Maria and Andy. Maria was the car agent who helped us buy our car. She was very helpful and straight to the point. It was very easy to talk and deal with her. There was not a lot of wasted time. She helped us find the perfect car that we’re looking for. Andy, was the billing agent who helped us with our paperwork. He was very professional and clear about everything. He didn’t let us feel obligated to sign or choose something that we’re comfortable with. Our overall experience with McGrath Downtown was excellent! I highly recommend Maria and Andy as your car agent if you’re buying a car. I highly recommend McGrath Downtown. Michael and Cristina More