This is my first and LAST time doing business with this dealership! I purchased an 03 MDX from a private seller a few days ago. I look up the recalls and see mine has an airbag recall. When I go to schedule an appointment for Saturday, 6/2/18 at 10am for the recall service using the McGrath online portal, I am presented with an offer for a Severe Maintenance Schedule for $249 which includes 6 inspections, 6 services and 7 inspections.... This is also presented as the Dealer Recommended service. Seemed like a good deal so I ordered it and set the appointment. I get to the dealership and the service writer, Adrian, is trying to sell me some other service for $259 and I said "No thanks, I just want the one I requested from the website". He looks and is like "oh we dont offer that anymore thats really old" Ok well I just scheduled the service at 10pm the night before. Then he's trying to tell me that I didnt click the individual services as if I cant read the text that says "Package includes 6 inspections, 6 services, and 7 inspections." Why the xxxx would I add services individually that are already included in the package?? Then he goes and talks to the manager and comes back simply saying "well we cant do that for that price, theres a problem with the website" No apology for THEIR screw up! Not even an attempt or offer to try to make it right.. The issue they have is with their advertiser. The most appropriate recourse would have been to honor the deal, and work out the issue on the back end. Or at least try to offer a discount on another service or something, which I most likely would have been willing to accept. Instead, they showed absolutely no concern for my satisfaction and the service advisor treated me as if I'm the one that caused the issue on THEIR website! I even walked him through the scheduling of the service and pulled up the offer in front of him. You people need to get your act together with your advertisers and teach your service advisors how to treat their customers when YOU have the screw up.