McGrath Acura of Downtown Chicago

High pressure, shady tactics to dupe you into purchasing a car. We were asked to wait for a test drive and told another couple was taking the car out. Keep in mind we hadn’t seen another customer in the two a car. We were asked to wait for a test drive and told another couple was taking the car out. Keep in mind we hadn’t seen another customer in the two hours we were there. We waited twenty mins to test drive the car. After the ride, the high-pressure sales tactics hit hard. This supposed couple was moments away from signing. We were told that 2018 RDXs rarely - if ever - come to their car lot. And we were berated for not being ready that day to buy. Our only mistake was not leaving sooner. Great place to come if you’re looking for a typical sleazy used car dealership experience. More

Service was as organized and polite. Did not wait long and was kept updated on car. Was very pleased to see COVID social distancing was put in use. Always a pleasure and stress free when I visit. and was kept updated on car. Was very pleased to see COVID social distancing was put in use. Always a pleasure and stress free when I visit. More

On time. Employees made me feel safe because they were all wearing masks properly AND customers were wearing them as well. Explanation good on repairs that were needed and cost. all wearing masks properly AND customers were wearing them as well. Explanation good on repairs that were needed and cost. More

I felt like I was in good hands. I never worry that I am not taking care of my car because McGrath Acura does the job for me. not taking care of my car because McGrath Acura does the job for me. More

Joe, in the service department, provided exemplary service. He explained what needed to be done, why it needed to be done. Very professional and accommodating. service. He explained what needed to be done, why it needed to be done. Very professional and accommodating. More

Major Kudos to Adrian B. and the entire team at McGrath Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car wa Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car was being repaired. When I picked up my car, I was also pleasantly surprised to notice that several valuable items that I accidentally left in my car, were not tampered with or stolen. I was extremely satisfied with the experience provided by Acura’s Service Dept. More

The staff at McGrath is awesome, really efficient and have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job More

McGrath took care of my problem at no charge, which they were not required to do. The service rep was very attentive and helpful. Great service. were not required to do. The service rep was very attentive and helpful. Great service. More

I appreciate the thoroughness of the inspection and recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you inf recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you informed on new developments on your model and promotions. More