McGrath Acura of Downtown Chicago

Major Kudos to Adrian B. and the entire team at McGrath Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car wa Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car was being repaired. When I picked up my car, I was also pleasantly surprised to notice that several valuable items that I accidentally left in my car, were not tampered with or stolen. I was extremely satisfied with the experience provided by Acura’s Service Dept. More

The staff at McGrath is awesome, really efficient and have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job More

McGrath took care of my problem at no charge, which they were not required to do. The service rep was very attentive and helpful. Great service. were not required to do. The service rep was very attentive and helpful. Great service. More

I appreciate the thoroughness of the inspection and recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you inf recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you informed on new developments on your model and promotions. More

Scheduled a service appointment online and followed up with a confirmation call the day before my scheduled appointment. Joe was very thorough with the pre-check of my vehicle before he passed it off to t with a confirmation call the day before my scheduled appointment. Joe was very thorough with the pre-check of my vehicle before he passed it off to the service department. Joe kept me in the loop as to what was being done and even found something else that I needed to have repaired that was under warranty. My experiences at McGrath Acura Downtown have always been good, but the exceptional service exemplified by Joe really is the reason I keep coming back to have my car serviced here. All of the service guys are courteous and very helpful all of the time. More

It is such a pleasant experience to have my car serviced by Joe Levigne and his mechanic in McGRATH Acura of Downtown Chicago 06-22-2020. by Joe Levigne and his mechanic in McGRATH Acura of Downtown Chicago 06-22-2020. More

Great Service Dealing with Mario was on our car purchase was like dealing with a friend, you will get a great advice and guidance! Ask for Mario if you planing to g Dealing with Mario was on our car purchase was like dealing with a friend, you will get a great advice and guidance! Ask for Mario if you planing to get a car at Downtown Acura. More

A finance manager tried to pull a fast one on me by adding theft protection to my total bill and then asked me to sign the document. Read, ask questions, ask more questions, ask for a breakdown of adding theft protection to my total bill and then asked me to sign the document. Read, ask questions, ask more questions, ask for a breakdown of fees and question those fees, and walk away if you have to. Very wrong and unethical. More

Dishonest, sleazy and a complete waste of time. Avoid! I suggested my mother to have her MDX maintained at McGrath Acura due to their proximity to her house in downtown Chicago. She has been interested in I suggested my mother to have her MDX maintained at McGrath Acura due to their proximity to her house in downtown Chicago. She has been interested in buying an RDX for a while and inquired about it after the salespeople approached her with 0.9% interest rate leasing and financing options while her MDX was being maintained. Guillermo Perez sat us down for over an hour and wouldn't show any figures on what the costs for leasing, financing, or what the value of her current MDX is. When asked if he could provide any figures or a comparison on the monthly costs for a lease or financing, he became highly agitated and said that we don't understand the car buying process and that he couldn't provide any financing figures to us. When pushed, we were told because my mom has a "great" credit score of over 800, she would be given financing at 5%, which is a bait and switch from the initial rate of 0.9%. We were then given an inflated bill for $11,000 in maintenance charges which would "go away" if she bought a new RDX from him. Safe to say we halted all work done on her car and she is buying her new Acura elsewhere. This dishonestly, incompetence, and arrogance from McGrath Acura is bad to begin with, but completely unacceptable from a luxury car dealership. My family has had excellent experiences at Muller's Woodfield Acura in Hoffman Estates and we highly recommend them, as a substitute. More

I had my 2019 TLX in for service.Adrian was excellent, I had my 2019 TLX in for service. Adrian was excellent, very professional I will ask for Adrian to be my service advisor from now on. I had my 2019 TLX in for service. Adrian was excellent, very professional I will ask for Adrian to be my service advisor from now on. More