McGrath Acura of Downtown Chicago

I spent over a month looking for something to replace a car I hated. After visiting other dealers for other makes of automobiles, I thought I would give Acura a try. I had always been loyal to Toyota a car I hated. After visiting other dealers for other makes of automobiles, I thought I would give Acura a try. I had always been loyal to Toyota and my whole family drives Toyota and Lexus and I had deviated from that and went with a car I hated (but shall remain nameless). Needless to say, I had really missed the smooth ride and awesome reliability of a Japanese luxury car. I walked around McGrath for about 10 minutes outside (which is perfect, I don't want to be pounced on or ignored) and Jason B. came over and started to help me. He was incredibly friendly, personable, knowledgable, and he listened to what I said I wanted and he didn't pressure me to get options I didn't want or need beyond the normal, expected pressure that he is required and should provide. In other words, he knew how far to push and when to back off. I'd say he was probably the best car salesperson I'd ever dealt with, if not the best. After a great test drive, I decided to purchase a 2013 Acura TSX. I was passed on to Elizabeth R. in the finance office and she is awesome. She worked with me according to my needs and worked hard to get me the best arrangment for me. She also didn't pressure me to a crazy point for add on warranties, etc. She was very patient with me in going over all of the different options available to me regarding dent repair, GAP insurance, etc. She was also very personable and dare I say, FUN? Dare I say the finance office was fun? I know! Crazy! Lastly, I delt with Alex who showed me how to use my Bluetooth and a few other car features. Totally nice, professional and she knew her stuff. Went for my first complimentary car wash over the weekend and it took only about 10 minutes and the guy was super nice. I will definitely be recommending this place to everyone. More

Chase and the team at McGrath Acura in Downtown Chicago are all about making sure that your customer experience is second to none. The entire staff is very friendly, knowledgeable, dedicated and the best t are all about making sure that your customer experience is second to none. The entire staff is very friendly, knowledgeable, dedicated and the best team that I have dealt with in the 30+ years in buying r leasing cars. The new location is outstanding and all phases of their operation are fantastic. The is not a better vehicle purchasing experience around so I encourage everyone to visit Chase and everyone at McGrath Acura. For the record, the 2014 MDX is an incredible vehicle with a ride that once you experience it, no other SUV in its class does not have a chance. More

John T. contacted me after submitting a search on USAA for a 2013 RDX and I swung by since I live in the area. After a little haggling, they gave me a decent price; however, the car was not in stock, so for a 2013 RDX and I swung by since I live in the area. After a little haggling, they gave me a decent price; however, the car was not in stock, so they wound up having to get it from their "other dealer." When I arrived to pick the car up, they had just completed detailing it (they left the "Joe Rizza" decal on the back, so I asked that they remove it). Took care of the financing with no pressure to purchase additional add-ons/warranties from James L. Before driving away, John T. gave me a nice demo of the vehicle's features (I declined the full demo since I owned the previous generation and was tight on time). Drove the car to my father's house and realized that I actually bought the wrong model - meant to get an AWD model, not FWD (totally my fault for printing off the wrong coupon from USAA). Called John about my discrepancy and he spoke with Chase D./management. They had no issues with me bringing the vehicle back and swapping it for the model that I originally intended to purchase (the AWD model was actually in stock)! I was very impressed that I received absolutely no pushback whatsoever and just paid the difference in price. These guys definitely made my day by going above and beyond - most dealers would not have done that. I will definitely recommend them to all of my friends and family. More

Jerry Jack is a great salesmen. I have done business with him for the past 12 years. When I make my next purchase I will go to see him again. him for the past 12 years. When I make my next purchase I will go to see him again. More

We purchase a 2014 RDX about 2 weeks ago, and are very pleased with the car, as well as the dealership. We had a great sales person by the name of Lisa Coulter, who was professional, courteous, and went pleased with the car, as well as the dealership. We had a great sales person by the name of Lisa Coulter, who was professional, courteous, and went out of her way to ensure we were satisfied. We had a few minor bumps along the way, but nothing major or out of the ordinary in a new car purchase. I really appreciated the fact Lisa and the Sales Manager, Chase Diagiacomo were very down to earth. Nothing I hate more than the proverbial smarmy car sales person....and we didn't experience anything like that here, truly a professional team. Lisa actually drove out to our house to pick up our new car for a post delivery option installation. We've had two service issues since delivery and so far, the service team has been great to work with. Just last night, the service advisory offered to send a tech up to set up all the technology settings (Bluetooth, Nav, Etc) that were reset during our service appt yesterday. While not necessary, have not run across a dealership yet willing to do this. All in all, thumbs up! More

I just wanted to say Thank You to Bill for his excellent customer service qualities. If you need a great customer orientated sales person that puts his customer first I would suggest that you see Bill at M customer service qualities. If you need a great customer orientated sales person that puts his customer first I would suggest that you see Bill at McGrath Acura of Downtown Chicago. Bill treated me very well and made my experience with McGrath a positive one. Thanks again Bill More

I give McGrath Acura Chicago the highest ratings possible based on the overall car purchasing experience. McGrath Acura employs the most knowledgeable sales and service staff. From the moment my wife and I w based on the overall car purchasing experience. McGrath Acura employs the most knowledgeable sales and service staff. From the moment my wife and I walked in the door to the time we drove out with our new RDX we were impressed with our salesperson Jason, General Manager Noble and even the porter who washed and cleaned the car. McGrath Acura goes above and beyond any dealership I've ever done business with. More

VERY IMPRESSIVE! We just took delivery of our new TL VERY IMPRESSIVE! We just took delivery of our new TL and I am impressed and frankly speaking shocked! The experience was the best we have ever enco VERY IMPRESSIVE! We just took delivery of our new TL and I am impressed and frankly speaking shocked! The experience was the best we have ever encountered while car shopping. HUGE amounts of credit go to our salesperson John Ta. He is about the most courteous salesperson around. He certainly gives a fresh, new complexion to the term "car salesman." Here is the story, and I assure you, this is all true! We went in to Acura with the hopes of leasing an ILX. We crunched some numbers and felt that the ILX would be the most we can get from Acura (a manufacturer we both favor), because we had a tight budget. We took a test drive and decided that the vehicle was just not what we had hoped it would be, so we decided to go to Honda and get the Accord we had test drove the day before. When walking us to the door, our salesperson, John asked us what vehicle we REALLY favored at Acura. We both answered him simultaneously that the TL was our dream car and we were pretty sure that it was out of our price range (listing at over $40K). John said that he would like to take a "shot" at the numbers and wondered if we would come back inside and give him a minute to work on it. We had nothing to lose so we agreed, sat back down and he came in with some numbers that were higher than our budget. We suggested that he could take our existing vehicle as a trade-in and maybe that would help get the numbers closer. He took the info from our SUV and told us that it would take more than a minute this time. We decided to go to lunch while we waited. During lunch, we decided that we needed to stick to our original budgeted plan and went directly home, calling John to apologize and explain our thoughts. The sales manager contacted us back within the hour explaining that they not only could MEET our numbers, but they actually figured out a way to BEAT our budget for the exact vehicle we wanted. Calling us skeptics would be an understatement. But we decided to set up a time to "sign the paperwork" (or not) and went back a few days later. True to their word, McGrath produced the perfect vehicle, bested our budget and made lifelong, dedicated customers out of us. We still don't know how it was possible, but are not going to ask. We am happy to report that the new TL is amazing, the experience was the best ever and I cannot recommend John Ta as a respectful, knowledgeable and overall pleasant salesperson. More

We just got our Acura MDX lease with this dealership. We worked with Bill Tsonis who's been nothing short of great!!!!! We did all the negotiations over the email, and once we were at the dealership he did worked with Bill Tsonis who's been nothing short of great!!!!! We did all the negotiations over the email, and once we were at the dealership he did exactly what he promised! Other dealers try to get you in the door and once you're there they change the "game plan" right in fron of your eyes, but not these guys! Great experience with this dealership! I'm sure we'll see them again for our future Acuras :) More

Neil is very very patient man at mcgrath, i can't even beleive that i got a deal what i am looking for, He is 'THE BEST' sales person at Mcgrath he called me several times on the phone before i com even beleive that i got a deal what i am looking for, He is 'THE BEST' sales person at Mcgrath he called me several times on the phone before i come to the store and making sure i understood everything. If i am looking for another car in the future i would deal again with Neil only, i want to add another person name John who is Neil's manager and he is very very friendly and he will make your deal FINAL! Happy to be at Mcgrath! More