McGrath Acura of Downtown Chicago

Had a great experience with this dealership. Most of my contact was with Bill Tsonis, starting with e-Mail. He responded to a website inquiry very quickly, and replied to several questions via email at all contact was with Bill Tsonis, starting with e-Mail. He responded to a website inquiry very quickly, and replied to several questions via email at all hours (late night, morning, etc, whenever I sent them). Made a 2 hour trip to Chicago today and was greeted by the friendly staff when we got there, first thing. Checked out a couple cars and ultimately picked out a 2010 Acura TL Tech. We took it for a ride, worked out a few arrangements and drove off with the car. It really was that simple for us - John Kokkalis (pre-owned manager) must hand-pick the stock because the cars are very pleasing. Finance/Business guy James Licardie was also nice to work with - explained the paper work I was signing! Finally, I wanted to mention that Bill really took care of us. Got us drinks, got the car cleaned (it was a bit spotted from rain), filled the gas tank, bought my wife and I lunch (which was excellent by the way, at their in-dealership cafe!), and also explained all of the warranty terms etc. I'll be back to McGrath.. More

This was far and away the best car buying experience I've ever had! I came to McGrath extremely frustrated after have a horrible experience with Infiniti, the new car sales manager met with me personall I've ever had! I came to McGrath extremely frustrated after have a horrible experience with Infiniti, the new car sales manager met with me personally and assured me that they would take great care of me, and that is exactly what they did. From identifying my ideal car, to financing, to delivery, their service was superior. I would highly recommend! More

While on my way to work recently, I ran over something that caused an immediate flat tire. When I went to change my tire, I noticed the spare tire was not in good condition. I immediately called John Kakk that caused an immediate flat tire. When I went to change my tire, I noticed the spare tire was not in good condition. I immediately called John Kakkalis who apologized for the oversight, and then he went a step further and promised to repay me the out of pocket expense I incurred buying a new tire. Thanks McGrath Acura of Downtown Chicago!!! More

Very proffesional outfit! George did a great job, assisting me , and showing me his cars. John went out of his way , to get me a great deal. I will do business, with this store again! assisting me , and showing me his cars. John went out of his way , to get me a great deal. I will do business, with this store again! More

I was completely satisfied with my customer service and overall deal. John Ta went out of his way to get me the best deal and even worked a way to get me a free lunch. I was a little disappointed that I overall deal. John Ta went out of his way to get me the best deal and even worked a way to get me a free lunch. I was a little disappointed that I did not hear from John Ta after our sale to see how we were doing. More

John Ta responded to an inquiry initiated through a car buying service, and was immediately price competitive. This was refreshing after experiencing an attitude of "we're the only show in town" from a dea buying service, and was immediately price competitive. This was refreshing after experiencing an attitude of "we're the only show in town" from a dealership in a neighboring state. After establishing a great price, John worked diligently and politely to close the deal - which was precisely the price and options promised (I added an OEM hitch at a very competitive price). Next, Alex took over to make sure I was comfortable with the operation of the technology included with the vehicle. She was very patient, and an excellent teacher - it was indeed a pleasure to work with her. Even though there is an Acura dealer within 2 miles of my house, I will likely travel 100 miles for service. McGrath knows how to provide an excellent buying experience, and I'm confident the service will follow suit. I will make sure to tell my friends, family, and neighbors that a great deal, and excellent buying experience can be enjoyed by traveling to Chicago. More

It was just a PLEASURE to deal with Julie hill Got a new car at a great DEAL. NO hassel I check out the other dealers and by far McGRATH is the BEST All the way from Lake Zurich Ill. new car at a great DEAL. NO hassel I check out the other dealers and by far McGRATH is the BEST All the way from Lake Zurich Ill. More

My experience with McGrath was that it far exceeded my expectations. I had visited other showrooms and dealt with pushy sales people, so my expectations were based on past experiences. In this case, my expectations. I had visited other showrooms and dealt with pushy sales people, so my expectations were based on past experiences. In this case, my expectations were so far below my actual experience. I got a call from Ksenia when I expressed interest in the 2003 Volkswagen Passat GLX, that I ultimately ended up purchasing. She set me up with an appointment, so when I arrived, I was expected and everything was ready. She was not pushy in the least. She was very friendly and understanding as I explained my situation and what I was looking for. Then Sylvia, our finance person, went above and beyond to find the best interest rate possible for my car loan and worked with me to hammer out all the details to make things happen. The car had an issue with the brake sensor not registering the application of the brakes and when I brought that to their attention, John, in the service department, took care of everything! He secured a loaner car for me and got to work to figure out what needed to be done to take care of the problem. And then McGrath even covered the cost of the repairs!! I am beyond satisfied. Now I know why they say "When you do the math, you choose McGrath" I would highly recommend them for your next car purchase! More

This is the first time I have ever written a review, let me start by saying what a pleasurable experience I had at McGrath Acura. I had been looking for a Acura TL on the internet for sometime. McGrath Acur me start by saying what a pleasurable experience I had at McGrath Acura. I had been looking for a Acura TL on the internet for sometime. McGrath Acura had two TL with low millage, I sent an e-mail requesting information on both vehicles. I received a response from Neal Firszt who invited me to come and take a test drive. I met Neal and took the test drive, Neal was very knowledgeable and explained the vehicle in detail. After the test drive I was stuck between the 2011 and 2012 TL, Neal and I went over some numbers on both vehicles and I told Neal give me a couple of days to make my decision. Neal introduced me to John Kokkalis (Pre-Own Sales Manager) who told me when I decide come back in and we will give you the best deal possible. Neal and John did not do the typical double team and try and pressure me into buying a vehicle from them. They were professional and understanding, this sold me on McGrath more than the vehicles. I have been in other dealerships and they try what I call every trick in the book to make sure you buy a car from them as soon as you walk in the door, including asking for a deposit. I called Neal the next day and told him I wanted the 2012 TL and gave him the day I would return to purchase the vehicle. The day I returned to purchase the vehicle I met with Neal and John we settled on a price and this was not the typical I talk with Neal then he goes and talks to John and comes back to me to tell me what John had to say. No we all sat down and in no time we had a deal, I had done my research on the vehicle and I know I got a fantastic deal and on top of it they gave a good deal on my trade in. Time to sign the paper work I was introduced to James Licardie (Finance Manager) James went over the paper work prior to signing and offered the extended warranty. James like Neal and John was very professional and did not pressure me into purchasing the extended warranty. After everything had been signed I met with Alex Kinnally (Delivery Manager) who walked me through the vehicle. Alex knowledge of the vehicle was fantastic, I had watched several YouTube videos on the TL and I thought I had a good understanding of the vehicle until Alex proved me wrong. I asked Alex how long she had been with McGrath and she stated only a short time and this was the first time that she has worked in the auto industry. The knowledge Alex had not only about the TL but about Acura past, present and future vehicles was that of a seasoned veteran. I would like the thank the staff at McGrath Aucra for a wonderful experience and I highly recommend this dealership to anyone looking for a new or used Acura. More