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McGrath Acura of Downtown Chicago
Chicago, IL
284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 284 reviews
April 11, 2013
I contacted this dealership for MDX and talked to Pre-owned sales manager John Kokkalis. This was the worst experience of me dealing with any dealer. That guy needs to learn how to talk to customers. Pre-owned sales manager John Kokkalis. This was the worst experience of me dealing with any dealer. That guy needs to learn how to talk to customers. When I told him I have not made any offer and only mentioned my budget, his response was, "why am I even talking to you then". What a bad attitude in this line of business. He also said "I don't care what other Acura dealers are selling for but this is my price and if you haven't made any offer I don't even want to talk to you." News for him - I went ahead next day and bought BMW X5. Too bad this dealership lost the business and guess what, I will be spreading the word around as much as I can!! Stay away from such dealers and definitely stay away from John Kokkalis!! More
by Zaidi12345
August 08, 2012
When we arrived at McGrath Acura of Downtown Chicago, we were skeptical about the Volvo was saw advertised even being there, given our past experiences with car dealers. However, unlike every other dealersh were skeptical about the Volvo was saw advertised even being there, given our past experiences with car dealers. However, unlike every other dealership we'd been to, everyone we dealt with there was professional, courteous, appropriate and eager to help us. We were not kept waiting long as elsewhere, and our salesman Sean was a genuinely nice guy who was very accommodating and did not pressure us at all. The car, a black S40 with a sun roof and leather seats was exactly as advertised and at the same incredibly low price mentioned in the ad. We were personally greeted by the sales manager and Frank, the finance officer was very pleasant and made our purchase of the car nearly effortless. He even called the finance company back to get us a lower interest rate than they originally offered. The waiting area far exceeded that of any dealership to which we've ever been. Complimentary coffee, tea and hot chocolate and bottled water were available, and plush upholstered seating was featured throughout the waiting area. They also provided waiting clients with rows of very comfortable seating in front of a large-screen TV, and had nearly completed a Zen room for quiet meditation. Incredibly, they were even installing a snack bar for clients as well. As we expected, this was the first car we brought to our mechanic that he found in truly good condition - and not only in good condition but excellent condition, with no codes, and nothing to repair. This dealership is a quantum leap ahead of any car dealership we have either visited or heard about. Needless to say, they will be our first destination whenever we need another car! More
by Jeff Feigenbaum
Employees Worked With
Sean Cueva, Frank Belio, Tommy Finnigan
July 14, 2012
We just bought pre-owned MB R320 from this dealership. Barry Schuman and Tommy Finnigan helped us to get the best deal possible on this vehicle. They are very professional and super-friendly - the best sa Barry Schuman and Tommy Finnigan helped us to get the best deal possible on this vehicle. They are very professional and super-friendly - the best salesmen I had pleasure to deal with. If you need a good deal and awsome experience - just ask for Barry or Tommy and you won't be dissapointed. Highly recommended!!! More
by tolikaz
Employees Worked With
Barry Schuman, Tommy Finnigan
July 14, 2012
We just purchased a new Acura MDX from McGrath Acura of Downtown Chicago and were delighted with the entire transaction. From the minute we walked into the door and were greeted by our salesman, Barry Shu Downtown Chicago and were delighted with the entire transaction. From the minute we walked into the door and were greeted by our salesman, Barry Shuman, through the test drive, negotiation and delivery we were impressed by all. Special kudos to, besides Barry, Meredith Peterik, Client Releations Manager, who spent time to know us and make sure we were happy with our vehicle, John O'Brien, the service advisor who met us now, before there is a need for service, to explain the vehicle's maintenance requirements and the services offered by his depratment, Thomas Whitfield, who helped explain to us all of the bells and whistles on our new vehicle, and Danier Grovaer, Sales Manager, who really made the negotiation a quick and easy process. Needless to say, we were throughly impressed by this dealership. Today I went back for all weather floor mats, and the parts manager was very helpful and friendly. We did get to meet the owner, Kevin McGrath, who was truly interested in our transaction and that we were fully satisfied. Very impressive and professional. We highly recommend this dealership. Make sure you ask for Barry and you won't be disappointed! More
by boruszak
Employees Worked With
Barry Shuman, Daniel Bovaer, Meredith Peterik, John O'Brien and Thomas Whitfield
