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McGrath Acura of Downtown Chicago

Chicago, IL

3.9
284 Reviews
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1301 N Elston Ave

Chicago, IL

60642

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Showing 284 reviews

July 30, 2022

Thomas is great! This dealer is friendly and will assist you. The dealership is nice and the people are respectful. More

by Kaycouch1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Whitfield
July 27, 2022

As soon as I walked in the door I felt like this was the place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla gra More

by Farej01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Bonilla
July 25, 2022

Every time I need to take my vehicle to McGrath Acura Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team More

by nicoledaley8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
July 21, 2022

Great customer service good knowledge about my car they inform me thru my mobile phone More

by Modesto Monet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Modesto, we're over the moon to aver received your five star feedback regarding your last experience with us! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

June 16, 2022

I had the same representative last time in the fall. His name was Sam. He was great in that he told me what my car needed. I was very satisfied More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 17, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for leaving Sam, and our dealership a five star review! We are proud to be your Acura dealer!

Jun 17, 2022 -

Sunshine responded

Extremely happy and satisfied with my experience

May 16, 2022

Wait period for service is short and excellent service. Great communication on what is going on with your car. More

by Vivi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
May 17, 2022 -

McGrath Acura of Downtown Chicago responded

Vivi Thank you for your review! Our team takes pride in your vehicle. Thanks for choosing McGrath Acura.

May 12, 2022

Great and timely service! Everything is according to the schedule Well explained service Good customer service More

by Ivana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
May 13, 2022 -

McGrath Acura of Downtown Chicago responded

Ivana, thank you for choosing McGrath Acura!

May 10, 2022

Always great service, no wait time Got in and out within 45 minutes Sam is the best More

by Hickombot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Thomas Whitfield
May 11, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for leaving us a five star review!

May 11, 2022 -

Hickombot responded

Sam is the best

May 07, 2022

Everyone was great. Jason was very nice and professional. Made the visit very easy and comfortable. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , ADAM HAIN
May 09, 2022 -

McGrath Acura of Downtown Chicago responded

We appreciate you leaving us a review. We are proud to be your Acura Dealer. Thank you for choosing McGrath Acura.

May 02, 2022

Disregard my previous review dated 05/01/2022. The McGrath Acura Dealership listened to my concerns and cleared up everything in a professional manner. I am pleased with their dealership services. More

by lenclay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Pineda
May 02, 2022 -

lenclay responded

See the above response.

May 02, 2022 -

McGrath Acura of Downtown Chicago responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

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