McGrath Acura of Downtown Chicago - Service Center

Fantastic Service My Acura MDX was stolen just before Christmas. It was found two weeks later and in need of much repair. Although I didn't buy my 2014 MDX at McGrath My Acura MDX was stolen just before Christmas. It was found two weeks later and in need of much repair. Although I didn't buy my 2014 MDX at McGrath Acura, I do service my vehicle there. I contacted my usual Service Advisor, Joe Levigne. The service Joe provided in providing a detailed estimate, working directly with my insurance, the local body shop and staying in touch with me the entire time was far and beyond what I could have expected. Not only did Joe provide excellent repair service, he also gave me a new MDX loaner when he heard my insurance would no longer cover the rental. Joe is fantastic and truly one of the best Advisors I have ever worked with. He was extremely thorough even when I had to return the car multiple times and get multiple supplemental estimates from the insurance company. I would highly recommend McGrath Acura. I couldn't be happier with their level of service, honestly and integrity. I would also highly recommend working directly with Joe Levigne. He made a very scary and uncomfortable situation extremely comfortable. Thank you Joe and thank you McGrath Acura. More

Awesome Service Coming to the Downtown Acura dealer for service is always a pleasure. The minute I walk in everyone speaks and are ready to serve you. Joey Napolitano Coming to the Downtown Acura dealer for service is always a pleasure. The minute I walk in everyone speaks and are ready to serve you. Joey Napolitano is my service attendant and always has a welcoming presence, and is very knowledgeable about Acura vehicles. I never feel pressured to have more work done, and he's always accommodating when scheduling a loaner vehicle. Having Joey as my service attendant is like having a great dentist that's irreplaceable....Priceless :-) More

Knowledgeable Staff Great service, staff is very knowledgeable and genuinely cares about your safety in their cars. Was having trouble with the radio in my newly leased c Great service, staff is very knowledgeable and genuinely cares about your safety in their cars. Was having trouble with the radio in my newly leased car, Joe had me bring it in and had it changed out that same day. Fast, efficient, and friendly. Nice waiting room with coffee and comfortable chairs. More

Best experience ever!!!! My visit at Acura Chicago was exceptional! The service I received from Bianca was flawless. She was very patient, friendly and knowledgeable. I have b My visit at Acura Chicago was exceptional! The service I received from Bianca was flawless. She was very patient, friendly and knowledgeable. I have been to many service centers but this experience was one to remember. More

Great dealer My visit at McGrath was amazing, Quick and friendly staff. Mcgrath has multiple waiting areas to fit your every need. Not only great facility but also My visit at McGrath was amazing, Quick and friendly staff. Mcgrath has multiple waiting areas to fit your every need. Not only great facility but also has a great service team , my advisor Bianca was such a pleasure to work with. More

Best Sevice Advisor!!! Mr. Napolitano gave me great advice on what was needed to fix my car. He was spot on with the pricing and the work completed was excellent. Joe was st Mr. Napolitano gave me great advice on what was needed to fix my car. He was spot on with the pricing and the work completed was excellent. Joe was straight up about what needed to get done. I am very happy with the results I received and couldn't be more thankful to be helped out but Mr. Napolitano. Thank you! More

Wonderful service from a great service advisor. Thank you McGrath Acura for having such a attentive worker (Joey Napolitano) He was very patient and understood my needs, and got the job done. Thank Thank you McGrath Acura for having such a attentive worker (Joey Napolitano) He was very patient and understood my needs, and got the job done. Thank you again!!!! More

GREAT SERVICE!!! Bianca was GREAT!!! Very attentive to my repair needs. Very professional and courtesy. Repairs done in a very timely manner. Will return for future Bianca was GREAT!!! Very attentive to my repair needs. Very professional and courtesy. Repairs done in a very timely manner. Will return for future repairs. More

Good Service We always receive good service here. Joe helped us this time. Provided a loaner for me so I can make my other appointments. Thank you. We always receive good service here. Joe helped us this time. Provided a loaner for me so I can make my other appointments. Thank you. More

Bianca was great. Bianca had great customer service I am very satisfied! She made it a point to go above and beyond. I will definitely visit again in the future because Bianca had great customer service I am very satisfied! She made it a point to go above and beyond. I will definitely visit again in the future because of the excellent customer service I received. More