McGrath Acura of Downtown Chicago - Service Center

Always great service. From entry to exit. Ever the helpful, kind staff. Especially the car wash crew. Thank you for your dedication. Everyone. From entry to exit. Ever the helpful, kind staff. Especially the car wash crew. Thank you for your dedication. Everyone. More

I dropped my car to be serviced at McGrath Acura downtown Chicago. Johnny was pleasant to work with. He was able to determine the issue accurately and efficiently resolve it. Thank you, Johnny! Chicago. Johnny was pleasant to work with. He was able to determine the issue accurately and efficiently resolve it. Thank you, Johnny! More

Very professional. Comfortable waiting area with online ability to monitor repair status and pay online. Comfortable waiting area with online ability to monitor repair status and pay online. More

Went for a service B which was told that that was a oil change for $79 then I was told once I got there that service B was $287 that was needed for the car called other accurate deals they tell me service change for $79 then I was told once I got there that service B was $287 that was needed for the car called other accurate deals they tell me service B is a simple oil change and which they tell me it's not so I was bamboozled out of 200 and something dollars by this acara dealership More

Great service. Excellent details of the issues and problems with my vehicle with pictures. I was given a comprehensive plan for repairs. My vehicle was completed i Excellent details of the issues and problems with my vehicle with pictures. I was given a comprehensive plan for repairs. My vehicle was completed in a timely manner. I was given a loaner as well. More

McGrath kia for $65k. I asked them if I could get services from any McGrath dealership, because they were 2 hours away from my home; this is before I purchased the vehicle I asked them if I could get services from any McGrath dealership, because they were 2 hours away from my home; this is before I purchased the vehicle and I was told yes. When it was time to get my free oil change. I went to McGrath Acura and they gave me the hardest time. I was told that it would be better to go to McGrath Kia because they were unfamiliar with Kia and may not have what I needed for an oil change. I called McGrath Kia and told them what I was told. McGrath Kia called and I was able to get the oil change from McGrath Acura. Approximately 7 months later, I catch a flat in 1 tire and 2 bubbles in 2 separate tires. Needing 3 tires for my car. Thankfully, I had purchased the tire and rim protection plan. I called and spoke with a service rep and told them my problem. I was told to come in. Once I got there, I was told that they didn’t have my tires and that they would have them in by the next day. I requested a loaner, since I couldn’t safely move my vehicle without the chance of getting stranded with 3 flat tires. I was denied a rental, saying that the rentals were pre reserved for customers who needed to be serviced for 3 or more hours. fortunately they gave me a Lyft home. A one day wait, turned into 3 days. For 3 days, I requested a loaner vehicle and was denied. So I had to pay for a rental. When I finally received my vehicle, I was charged an additional $189. I was then asked if I wanted to pay an additional $150 for a tire rotation. I asked if I would get some kind of discount for the inconvenience and the service director Giacomo Spinnato told me no. He stated that all the dealerships were owned by different brothers and every McGrath was a separate entity, depending on who owned what. At this point I refused to spend another dime with the McGrath brand, and I told the service rep this. Once I paid and picked up my car, I proceeded to leave, when my 6 year old son noticed the black rim hanging in the back seat, as well as the basket being torn off the back seat. I pulled back to the service entrance to show the service rep. I was told to call back when Giacomo was there. Over the weekend I noticed that my rear view camera was very blurred and I could barely see out of it. Therefore when I talked to the service director Giacomo Spinnato, I informed him of everything. Giacomo stated that it didn’t happen in their shop and that if I have a warranty, I could take my car to Kia to get my rear camera looked at. This brand is a total nightmare. When you see that McGrath sign, please run, once they finish ripping you off with the high prices. They will show no loyalty to the customer. No matter how much you spend with them. And yes, I read all the reviews before I purchased the vehicle and obviously those individuals are friends and family, because I also spoke to another customer while I waited and she was saying that she was going through More