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McGrath Acura of Downtown Chicago - Service Center
Chicago, IL
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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104 Reviews of McGrath Acura of Downtown Chicago - Service Center
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December 15, 2021
Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had bee ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !! More
by Alan
Employees Worked With
Jason
December 09, 2021
Would not recommend. Took my car in about 2 years ago for an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a brea an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a break from them for my next maintenance but decided to come back for another oil change. After waiting 3 hours (and I made a reservation in advance) they tell me I need a new oil pump (in addition to more stuff). My car never leaked oil, until after that visit. Red flag #2....Not to mention during the inspection they failed to recommend new tires and a headlight (which I knew I needed). Red flag #3....Fool me once, shame on you, fool me twice and thrice..... Never going back again More
by Parson Brown
Employees Worked With
Joe Levigne
November 02, 2021
First visit to dealer to get my first oil change on used new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from windshield wiper blades, cabin filters, tire rotations , and etc. With charges ranging over $300. I was like how often should you change those , she’s like every 15,000 miles. I’m like my car has 18,000, I just bought it I’ve used 5,000mi. So I declined, I declined everything but the oil change, which seemed kinda shocking to her. However I waited so long. It took 2 hours. It was supposed to come with a complimentary wash, but they said I would have to wait longer for that because they are backed up, so of course I didn’t wait. Buddy bear is around the corner from my house. Long story short I will be a faithful jiffy lube customer! More
by hodgesalicia83
Employees Worked With
Lucy
August 29, 2021
Don’t want to gift card will never come back the service was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst exp was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst experience I’ve ever had as an Acura driver More
by Price.anthony76
Employees Worked With
ADAM HAIN
July 18, 2021
Very patient and considerate. I thought my claim was taken care of for a loaner and it wasn't. They instead worked with me! I now definitely want to purchase my next vehicle with them! Thank you ALL sta taken care of for a loaner and it wasn't. They instead worked with me! I now definitely want to purchase my next vehicle with them! Thank you ALL staff! More
by emmalou92
Employees Worked With
ADAM HAIN
