McGrath Acura of Downtown Chicago - Service Center

Have had my RDX in for service a few times and never a bad experience. The most recent one (yesterday) was for the info system. The part was not available at this dealer but they assured me they would hav bad experience. The most recent one (yesterday) was for the info system. The part was not available at this dealer but they assured me they would have it in the afternoon and my car would be ready the same day. Suggested, but did not pressure, some additional maintenance, it would have been needed in the next month in any event. Got my SUV as promised and everything is fine. More

I had leased a 2018 Acura ILX back in April of 2018. Since then, I have had 6 incidents of the battery dying with no reason. 3 of those incidents, I had to use roadside assistance to help jump the car. Since then, I have had 6 incidents of the battery dying with no reason. 3 of those incidents, I had to use roadside assistance to help jump the car. Of those 3 and the last incident, it wasn't even able to be jumped and it had to be towed to McGrath Acura where I leased the vehicle from to be fixed. While being serviced, Sam was assigned to my vehicle's service visit. When being informed that the vehicle had been fixed, I asked for clarification that this would be included under warrant, since it is a lease with warranty, in which he failed to even respond to. When I got to the dealer, the cashier requested that repairs were $200 in which they very clearly knew that my vehicle was still under warranty. Instead of an apology for the multiple massive inconveniences the vehicle has caused, they knowingly try to stick me with a bill hoping I would pay knowing very well that it was covered. The car itself has already been a nightmare and the dealer experience has been even worse. If you are looking for an honest, transparent, and customer first dealership, I would certainly suggest looking elsewhere. More

A very consistent service experience keeps me coming back again and again. Excellent customer service. Joe L is a great service manager to work with. again and again. Excellent customer service. Joe L is a great service manager to work with. More

Had a flat on Mobile’s gas pump. After calling for roadside assistance, it took 30 minutes for tow. The dealership called after receiving vehicle with information on problem. Took care of the problem roadside assistance, it took 30 minutes for tow. The dealership called after receiving vehicle with information on problem. Took care of the problem and I was on my way back home. Thanks for your assistance Joe. More

Was my first time in for service and it was great service and I was in and out in a hour and service consultant was very customer friendly! and I was in and out in a hour and service consultant was very customer friendly! More

Everybody was great! From the moment I drove in to the moment I left. Jason and Justin took exceptional care of me and my vehicle. Thank you guys and I’ll see you for my next service. moment I left. Jason and Justin took exceptional care of me and my vehicle. Thank you guys and I’ll see you for my next service. More

The service department is phenomenal and courteous! Justin and his team go above and beyond to make sure your car is well taken care of. Justin and his team go above and beyond to make sure your car is well taken care of. More

They were fast and friendly. I had an 8:30am appointment and waited in the lobby. They had me out in just over an hour. and waited in the lobby. They had me out in just over an hour. More