McGrath Acura of Downtown Chicago - Service Center

Joe, in the service department, provided exemplary service. He explained what needed to be done, why it needed to be done. Very professional and accommodating. service. He explained what needed to be done, why it needed to be done. Very professional and accommodating. More

Major Kudos to Adrian B. and the entire team at McGrath Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car wa Acura of Downtown Chicago. They provided me with detailed information about the repairs my car needed. I was given a loaner vehicle while my car was being repaired. When I picked up my car, I was also pleasantly surprised to notice that several valuable items that I accidentally left in my car, were not tampered with or stolen. I was extremely satisfied with the experience provided by Acura’s Service Dept. More

The staff at McGrath is awesome, really efficient and have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job have high work ethic and integrity. This time it was Erick who took care of the my car servicing needs, and did a phenomenal job More

McGrath took care of my problem at no charge, which they were not required to do. The service rep was very attentive and helpful. Great service. were not required to do. The service rep was very attentive and helpful. Great service. More

I appreciate the thoroughness of the inspection and recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you inf recommendation for preventative maintenance along with the excellent service on the requested repairs. I like that the sales department keeps you informed on new developments on your model and promotions. More

Scheduled a service appointment online and followed up with a confirmation call the day before my scheduled appointment. Joe was very thorough with the pre-check of my vehicle before he passed it off to t with a confirmation call the day before my scheduled appointment. Joe was very thorough with the pre-check of my vehicle before he passed it off to the service department. Joe kept me in the loop as to what was being done and even found something else that I needed to have repaired that was under warranty. My experiences at McGrath Acura Downtown have always been good, but the exceptional service exemplified by Joe really is the reason I keep coming back to have my car serviced here. All of the service guys are courteous and very helpful all of the time. More

It is such a pleasant experience to have my car serviced by Joe Levigne and his mechanic in McGRATH Acura of Downtown Chicago 06-22-2020. by Joe Levigne and his mechanic in McGRATH Acura of Downtown Chicago 06-22-2020. More

I had my 2019 TLX in for service.Adrian was excellent, I had my 2019 TLX in for service. Adrian was excellent, very professional I will ask for Adrian to be my service advisor from now on. I had my 2019 TLX in for service. Adrian was excellent, very professional I will ask for Adrian to be my service advisor from now on. More

Although I did not have an appointment, I took my car in because it didn’t start. They got me in with no problem. Service was good and I was kept updated as they looked at my car. Service staff was patien because it didn’t start. They got me in with no problem. Service was good and I was kept updated as they looked at my car. Service staff was patient and helpful with recommendations. More

False Advertising and xxxx Poor Customer Servixe This is my first and LAST time doing business with this dealership! I purchased an 03 MDX from a private seller a few days ago. I look up the recalls This is my first and LAST time doing business with this dealership! I purchased an 03 MDX from a private seller a few days ago. I look up the recalls and see mine has an airbag recall. When I go to schedule an appointment for Saturday, 6/2/18 at 10am for the recall service using the McGrath online portal, I am presented with an offer for a Severe Maintenance Schedule for $249 which includes 6 inspections, 6 services and 7 inspections.... This is also presented as the Dealer Recommended service. Seemed like a good deal so I ordered it and set the appointment. I get to the dealership and the service writer, Adrian, is trying to sell me some other service for $259 and I said "No thanks, I just want the one I requested from the website". He looks and is like "oh we dont offer that anymore thats really old" Ok well I just scheduled the service at 10pm the night before. Then he's trying to tell me that I didnt click the individual services as if I cant read the text that says "Package includes 6 inspections, 6 services, and 7 inspections." Why the xxxx would I add services individually that are already included in the package?? Then he goes and talks to the manager and comes back simply saying "well we cant do that for that price, theres a problem with the website" No apology for THEIR screw up! Not even an attempt or offer to try to make it right.. The issue they have is with their advertiser. The most appropriate recourse would have been to honor the deal, and work out the issue on the back end. Or at least try to offer a discount on another service or something, which I most likely would have been willing to accept. Instead, they showed absolutely no concern for my satisfaction and the service advisor treated me as if I'm the one that caused the issue on THEIR website! I even walked him through the scheduling of the service and pulled up the offer in front of him. You people need to get your act together with your advertisers and teach your service advisors how to treat their customers when YOU have the screw up. More