McGrath Acura of Libertyville

AJ was really helpful, nice, honest. Best salesman I’ve worked with before. Highly Recommend AJ for assistance, trust. Best salesman I’ve worked with before. Highly Recommend AJ for assistance, trust. More

AJ was really nice and honest. Really enjoyed our conversation. Honestly would recommend him if you are going to shop for a car at this dealership Really enjoyed our conversation. Honestly would recommend him if you are going to shop for a car at this dealership More

Gabe is an excellent salesman with a wonderful personality. We enjoyed our experience with him. He took the time to show us every feature on our new Acura MDX Advance. I don’t believe the purchase personality. We enjoyed our experience with him. He took the time to show us every feature on our new Acura MDX Advance. I don’t believe the purchase would have happened without him. Highly recommend Gabe as your salesman! Great job More

Gabe helped us narrow down all of our decisions and all things considered we did not end up buying any car due to personal circumstances, however, he was very attentive to all of our needs answered any que things considered we did not end up buying any car due to personal circumstances, however, he was very attentive to all of our needs answered any questions we had at the time and if we can ever come to the situation where we can purchase a car from Acura it will definitely be through him! More

Working with Trent Hosin was an unmitigated disaster. His sales tactics were not only superficial but excruciatingly contrived, turning what should have been an exciting experience into a saga of nightma His sales tactics were not only superficial but excruciatingly contrived, turning what should have been an exciting experience into a saga of nightmarish exchanges. From the outset, Trent relied on manipulative strategies that felt more like a bad performance than genuine customer service. One glaring example was the unnecessary delays he engineered between stages of the negotiation, a transparent ploy to manufacture pressure. He tried to cultivate a false sense of camaraderie, peppering the interaction with forced jokes and overly personal anecdotes about his family that felt painfully insincere. For example, he faked tears while sharing a personal story about his child and casually mentioned his wife’s recent pregnancy. At one point, he even resorted to laughably theatrical behavior, storming out of his boss’s office and flailing his arms like a petulant child, exclaiming “Come on!” while shaking his head, as if to convince us he was valiantly advocating for our deal. When Trent’s theatrics failed, his demeanor turned rude, with passive-aggressive remarks that were awkward and uncomfortable. He made snide remarks when I asked legitimate questions about documentation, such as a form requiring acknowledgment of the lending company’s ability to charge a 36% fee. He pressured us to proceed without reviewing paperwork or addressing questions about hidden fees, even contradicting himself by denying their existence before inadvertently revealing otherwise. To make matters worse, we were subjected to the classic bait-and-switch: a $1,200 repair and maintenance package initially touted as optional was declared mandatory, with Trent insisting the car wouldn’t be sold without it. While it felt borderline illegal, after four exhausting hours, we were too drained to argue. Trent’s self-proclaimed status as the company’s “top seller” was laughably incongruent with his behavior. After a grueling and unnecessarily protracted process lasting about 7 hours, he capped off the ordeal by insisting we pose for a photo with him in front of the car we had just purchased. A cringeworthy finale to an already unbearable experience. In short, Trent Hosin’s approach was a masterclass in how not to treat customers. His disingenuous tactics, lack of professionalism, and abrasive attitude transformed what should have been a celebratory occasion into a trial of patience and endurance. Proceed with caution if you find yourself dealing with him. The bottom line is that I endured this horrific process solely because I truly wanted this car. More

McGrath’s team has been one of the best and pleasant car buying experiences. They worked with me and gave me more than I expected on my trade in. Great value. buying experiences. They worked with me and gave me more than I expected on my trade in. Great value. More

Trying to get dealer to pay off the loan on the car traded in. It’s three weeks now and soon I have to make another payment on a car I don’t own anymore. Do they treat everyone like this? traded in. It’s three weeks now and soon I have to make another payment on a car I don’t own anymore. Do they treat everyone like this? More