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McGrath Acura of Libertyville
Libertyville, IL
1,129 Reviews
Welcome to the McGrath Acura of Libertyville. Whether you are looking for a new or pre-owned Acura car or SUV you will find it at our dealership. We have helped many customers in the Chicago land area find the Acura of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. McGrath Acura of Libertyville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 1,129 reviews
Helpful February 29, 2024
I purchased a 2013 Honda CRV from them. While test driving we heard a noise and they had me fill out a WE OWE certificate stating that they will fix what the noise is found out to be. Ever While test driving we heard a noise and they had me fill out a WE OWE certificate stating that they will fix what the noise is found out to be. Everyone signed this document and somehow I was never given a copy of it, after they said they would put it in with my paperwork. Their mechanic said it was a wheel bearing and they fixed it. My mechanic said the wheel bearing was never replaced and the serpentine belt also needed to be replaced. The cost is a little less than $1,000 and I am a single mom and I do not have that kind of money, so now it is sitting in my driveway, while I make payments on a car we cannot drive. I was upset, as this is a car for my children, and they put their safety at risk and lied to me! They will not return my calls, or emails. More
by aleigh090
Employees Worked With
January 09, 2024
Reliable dealership with great employees and staff. Conveniently located. With good stock of vehicles. Awesome salesperson Juan Flores! Conveniently located. With good stock of vehicles. Awesome salesperson Juan Flores! More
by Mary O
January 03, 2024
Professional, efficient, and accommodating. Juan was terrific. We enjoyed our experience and will be returning customers! Juan was terrific. We enjoyed our experience and will be returning customers! More
by Kristine
January 02, 2024
Everyone was very helpful and were very knowledgeable. Juan answered every question I had and is always available when I (continue to) have questions. Juan answered every question I had and is always available when I (continue to) have questions. More
by sue.archer
Employees Worked With
December 30, 2023
Recentlly bought a used 2020 4 Runner from Mcgrath Acura. with Only 34k Miles and drove 2 hours from Michigan to Pickup.the vehicle.about 5-6 weeks ago. Several after the fact related to buying online from with Only 34k Miles and drove 2 hours from Michigan to Pickup.the vehicle.about 5-6 weeks ago. Several after the fact related to buying online from the sales team that suprsied me though 1) Asked for a second Key/Fob which they could not provide and ended up costing me over $500 for another...YIKES 2) I went to use the Crusie Control about 5 miles from Dealer and Turns out the Vehicle had prior CARFAX issues not realyed to me with Cruise control/Radar problems, bumper renoved and serviced by Classic Toyota in Oct 2023 and weeks before my purchase. So after 4 times to my local Toyota dealership here in Benton harbor they have basclly givein up on how to fix the DASH that is now lit up and Crusie not Working. and an inveament of $450 more repairs of which is still was not fixed and another $900 estimates to reprogram and fix now at a BODYSHOP in March 2024. So yes I am not only stuck but very confused why/how this would of happened 3) took over 2 hours to Close the transaction...very long process . Marty Mason More
by marty
December 05, 2023
AB was awesome. The money entire experience buying a used CR-V was painless and surprisingly fast. Great attention to details and not a lot of xx. Good people. The money entire experience buying a used CR-V was painless and surprisingly fast. Great attention to details and not a lot of xx. Good people. More
by Used CR-V Buyer
November 20, 2023
Juan was a great salesman and I would recommend him to anyone looking for a car. He helped me alot with what I was looking for and I got the perfect deal with the car that I wanted. anyone looking for a car. He helped me alot with what I was looking for and I got the perfect deal with the car that I wanted. More
by Josephsantos95
Employees Worked With
November 15, 2023
Do not buy a car from this dealer, you will undoubtedly regret it. When my family and I went to buy our 4th Acura the dealer we previously worked with didnt have the specific car available so unfortunately regret it. When my family and I went to buy our 4th Acura the dealer we previously worked with didnt have the specific car available so unfortunately we came here. We agreed to an out the door price with the sales manager only for the finance guy to sneak in an extra warranty that cost almost $10,000. The way they did this was by only showing us the monthly payment and adding it in when they claimed they accidentally put the wrong down payment and had to change some stuff around. We got home and realized our loan had gone from about 29k to about 38k. They did return the money as we quickly returned to the dealer and made it clear this was unacceptable but recently the GM told me they did me a favor by returning the money and that if the didnt there wasnt a thing we could do about it which pushed me over the edge. Ive been here atleast 10 times for different service, warrenty and IOU work and every single time like clockwork there was an issue where they didnt have me scheduled, didnt have the contractor here, didnt have the parts in sto that they claimed where in stock or only did half of the work such as only repairing 2/4 wheels when they owed me a repair on all 4 or not doing an alignment after replacing major suspension components under warranty and tried to sell me the alignment instead. This place has been by far my worst experience in terms of honesty and customer service by any business. If I could give anyone one piece of advice it would be the stay as far away from this place as you can. If youve had a similar experience, leave a review and call corporate. These people shouldnt be selling cars. I can only imagine how many people theyve scammed, and how much of peoples time they wasted. Nothing but issues everytime I come in and they even lied ablit the car and its accident history by claiming it was in a tiny accident that caused no damage but insurance was notified when in reality a large part of the front end had been repainted and very very poorly. More
by Nicholas Dovgi
Employees Worked With
General Manager and Finance Rep
November 10, 2023
We had a gratifying car-buying experience with Trent last Saturday. Trent possesses in-depth knowledge about the various features the car offers. He patiently addressed all our inquiries, making a sincere ef Saturday. Trent possesses in-depth knowledge about the various features the car offers. He patiently addressed all our inquiries, making a sincere effort to accommodate our needs. Furthermore, he ensured transparent pricing, thoroughly explaining all details related to pricing and features. I highly recommend both the dealership and Trent Hossin to everyone. More
by Zhuang
Employees Worked With
