McGrath Acura of Libertyville

Great experience buying an MDX with Danny and Dominic. I would come back to this dealership again. I would come back to this dealership again. More

The buying process was spoiled by the financing process. We came in pre-approved and they wanted to charge us a much higher rate than was discussed with the salesman. When we questioned the apr and asked wh We came in pre-approved and they wanted to charge us a much higher rate than was discussed with the salesman. When we questioned the apr and asked why it was so high the finance guy was argumentative and was unaware of the pre approval process. We had to argue to get the rate down to what we were pre-approved for. Also, they tried forcing us to but a warranty, telling us we had to buy it. After telling them it was illegal to require that, they removed the warranty but talked us into a detailing process that included fixing paint chips. When we went in for the work, they said this was not included in the deal. Do not trust Dom. They will lie to you and try to squeeze everything they can get out of you. Do not trust this dealer or give them your business. More

Nice and clean place, good place to take your car for service and very friendly staff. service and very friendly staff. More

Yedi helped us with getting a test drive for multiple cars and explained the features of each. cars and explained the features of each. More

While the salesperson was kind, the manager and the finance person were quite deceitful. I was very clear that I lived in Cook county and they tried to change the price based on Kane county taxes more finance person were quite deceitful. I was very clear that I lived in Cook county and they tried to change the price based on Kane county taxes more than once and hope that I would not notice and then be liable for the change so that they could keep the profit. They wouldn’t even fill the tank with gas. I was ignored when I asked for proper paperwork and documentation to be provided and then they tried to give a sneaky upsell of their friends extended warranty. After driving off the lot I found that the paperwork printed was still wrong. Very shady and would not recommend as they are your stereotypical used car salesman. More

I felt zero pressure to buy and they worked to get me exactly what I wanted financially. Great sales team exactly what I wanted financially. Great sales team More

Dom lied to us about what was included in the 1st place finish. We were told that included fixing chips in the paint, but when we took the car in, service said that was not part of the deal. I original finish. We were told that included fixing chips in the paint, but when we took the car in, service said that was not part of the deal. I originally left my review before the deal was finalized because I was happy with the sales process, but the financing process was a nightmare. The finance rep didn't understand we were pre-approved and what that meant for the interest rate. Then had the numbers wrong in terms of purchase price and duplicated fees on all the documents. We had to argue to reduce the interest rate and get the purchase price corrected and the finance rep was argumentative unpleasant to work with. I would not purchase another vehicle from this location, and I do not recommend anyone else giving them your business. More

I recently bought a car from McGrath Acura of Libertyville, and the experience was amazing. Gabe was super helpful from start to finish. He made the whole process easy and stress-free. He even st Libertyville, and the experience was amazing. Gabe was super helpful from start to finish. He made the whole process easy and stress-free. He even stayed late to keep me company and make sure the car was shipped out properly. Really appreciate the extra effort and professionalism. Highly recommend Gabe if you’re looking for a great car-buying experience! More