McGrath Acura of Libertyville

This was the third Acura dealership in Chicago area I visited in search of a 2011 Acura MDC w/technology package. My initial salesman was Jerry, but I also worked closely with Luigi via internet sales. T visited in search of a 2011 Acura MDC w/technology package. My initial salesman was Jerry, but I also worked closely with Luigi via internet sales. The first Acura dealership visited, the sales person kept calling me by the wrong name in her emails, even after I corrected her. The second dealership I visited, the salesman was very informative but when it came to talking about the value of my trade in, he was downright nasty. I knew what my trade in was worth, and was willing to take something less than that value, because he was giving me a good price for the MDX, but he basically said take it or leave it, and even stood up while I was talking and wished me well. He "knew" i would be back to take his price. Then I found Acura of Libertyville. I emailed Acura of Libertyville through the Edmunds website, so I knew up front what the true market value was for for the vehicle I wanted in the Chicago area. Luigi, the internet salesman, immediately replied and I told him what i was looking for, the 2011 MDX w/Tech package. He emailed me back asking for a couple of colors I would accept, then called me to verify my choices. He said he would call right back with availability, which he did. He then asked me what price I was looking at. When I mentioned what I was quoted by the other dealership, and that I had received a quote via Auto Trader.com he said he would check with his sales manager and call me right back. 5 minutes later he called and said they would match the price and honor the auto trader.com quote. End of discussion. I went in to the dealership, was met by Luigi and Jerry and in over 30 years of car buying experiences, this was without a doubt, the most painless, most professional buying experience I have ever had. There was a question early on about my credit unions pre-approved loan, but after discussions with Craig, the sales manager, he accepted it, and the entire evolution was flawless. I could go on and talk about Charlie, the business manager, his friendliness, and how he went out of his way to put me at ease, but you get the picture. This is the first time I have gone on one of these sites, to tell a story of how well I was treated at a car dealership, because in all honestly, I have never been treated like this before. If you want to be treated with respect by true professionals who actually care about their customers, go to Acura of Libertyville. I'll wager you won't go anywhere else. More

They are trustworthy, friendly and fun to do business with - what more could you ask for? My third Acura - 2nd from Acura of Libertyville. I would not hesitate to send any of my friends and/or family t with - what more could you ask for? My third Acura - 2nd from Acura of Libertyville. I would not hesitate to send any of my friends and/or family to Acura of Libertyville. Great service too! You won't be sorry. More

My experience at Acura of Libertyville was a very good one. From the moment I sent my first email inquiring about the car to the time I made the purchase I knew I had chosen a great place to buy my car. I one. From the moment I sent my first email inquiring about the car to the time I made the purchase I knew I had chosen a great place to buy my car. I felt that the salesman I worked with, Luigi Miceli, did an excellent job. I would most definately recommend this dealership, and this salesman, to a friend. I am very happy with both the purchase I made and the place I made it. More

My TSX purchase was a stress free experience. Andy is very knowledgeable of the vehicles he represents. The vehicle was delivered in showroom condition and the overall experience with Acura of Libertyvil very knowledgeable of the vehicles he represents. The vehicle was delivered in showroom condition and the overall experience with Acura of Libertyville was positive. So far I am happy with my purchase and plan on visiting Andy again for my next Acura. More

Both salesmen were very attentive to my needs, and were able to work with me and my restricted time availability. I did not feel pressured into making any big decisions. Very good customer service, very ac able to work with me and my restricted time availability. I did not feel pressured into making any big decisions. Very good customer service, very active listeners, and an overall amazing visit. I made no concrete decisions on my first stop in, as i was generally unsure, i didn't get that standard guilt trip you get from dealerships when you don't move forward with you vehicle of interest. The next morning i was in communication with Craig, as the color i wanted wasn't readily available, he pointed out a few different options, and i ended up going with a color that i hadn't even considered(forged silver), based on his reccomendation. I would reccomend this dealership to anyone consumer who would appreciate down to earth, customer centric, pressure free associates, who are sincere, and whom you can trust. More

A Great Experience! I had been kicking around the idea of buying a New Car for several months with Glenn Bockwinkel. I never felt pressured to buy at any time. When you look up the word "Patience" in the of buying a New Car for several months with Glenn Bockwinkel. I never felt pressured to buy at any time. When you look up the word "Patience" in the dictionary you will see his picture there. Thanks again, Glenn! More

Courteous, patient salespeople. Excellent new owner classes. No matter how many questions I asked, Craig and Scott were patient and informative. The dealership is clean and the customer area is nicely classes. No matter how many questions I asked, Craig and Scott were patient and informative. The dealership is clean and the customer area is nicely appointed with leather chairs, internet access, really good coffee and light snacks. Overall a great experience. All dealerships should treat their customers and prospective customers so well. More

From my first visit to the dealership through a follow-up "new owner's clinic", the service at Acura of Libertyville was exceptional. Sales person Scott Weidner proved extremely knowledgeable about Acura, it "new owner's clinic", the service at Acura of Libertyville was exceptional. Sales person Scott Weidner proved extremely knowledgeable about Acura, its vehicles, all of their features, sales and leasing options, and about expectations after the sale. Having visited 12 other dealers over six weeks as I narrowed my new vehicle search, Scott stood out as a person of the highest integrity. I am very pleased with my new TL and look forward to having it serviced at Acura of Libertyville. More

No hassle , no pressure salesman that knows the Acura brand. 4th Acura I have purchased from this dealer. Their service department is friendly, and they have kept all of my cars running top notch withou brand. 4th Acura I have purchased from this dealer. Their service department is friendly, and they have kept all of my cars running top notch without ever having a problem. I have stopped in to get air in my tires, or just to ask a question about my car and they don't make me wait or feel foolish. More