McGrath Acura of Libertyville

Great Service by Bruce I stopped by Acura service center in Libertyville, IL on 12/30/15 after calling to describe an issue with my windshield wiper. They told me I didn't n I stopped by Acura service center in Libertyville, IL on 12/30/15 after calling to describe an issue with my windshield wiper. They told me I didn't need an appointment. When I pulled up, I regretted not making an appointment as the cars waiting for service were lined up. Despite this, I only waited a few minutes before Bruce LaSaker approached to help. He assured me they would take a look at my windshield wiper quickly and give me an update. He kept his promise and updated me soon after. He assured me the repair would be covered under warranty but he had to order the part. I got a call the next day and they got me in right away. I was a bit apprehensive about the issue with my wiper but from the moment I arrived till I drove away with my wiper repaired, Bruce made me feel at ease and was sensitive to getting me in and out as quickly as possible. I teach marketing for a living and in this day and age, companies have to take customer service to a higher level to keep up their brand image. Bruce LaSaker exemplified this and I will be using this experience as an example of excellent customer service enhancing my perception of the Acura brand. Thanks! I love my Acura TL! More

Call Stanford Kim for your Acura Stanford was a pleasure to work with. He was responsive to all my phone calls and emails. He made my lease of a new car smooth. Stanford was a pleasure to work with. He was responsive to all my phone calls and emails. He made my lease of a new car smooth. More

Latest purchase was a pleasurable and satisfying In a short amount of time staff was able to provide all needed information, great price and trade-in value as well as desirable financing option for m In a short amount of time staff was able to provide all needed information, great price and trade-in value as well as desirable financing option for me to make a decision to buy my new car right there and then! More

Excellent Buying Experience I had an excellent buying experience at Acura of Libertyville. I purchased a certified Acura TSX from Shane Lyon. Shane was very helpful, and went the I had an excellent buying experience at Acura of Libertyville. I purchased a certified Acura TSX from Shane Lyon. Shane was very helpful, and went the extra mile to make sure I was happy with my purchase. Everything went smoothly and I never felt pressured. I highly recommend Shane and Acura of Libertyville. More

Buy from Acura of Libertyville We recently just bought a used 2013 RDX at Acura of Libertyville. Everything went very smooth and we could not be happier. We had started the day by b We recently just bought a used 2013 RDX at Acura of Libertyville. Everything went very smooth and we could not be happier. We had started the day by being told that a certain car at another dealership was still available, but when we arrived we were told that the car had been sold days prior. We were not pleased and did end up leaving. We then spoke with Shane Lyon in Libertyville and he physically checked to make sure that the car we were interested in was still available. When we arrived, the car was pulled up and waiting for us to test drive. We did proceed in buying the car. Acura of Libertyville and Shane treated us with respect, gave us a good price on the RDX and a very fair amount on our trade-in. We would definitely go back to Acura of Libertyville and work with Shane Lyon. More

Car Buying Made Easy This is my 4th Acura that I have owned but only the first that I have purchased from Acura Libertyville. I kind of wished that I had purchased the ot This is my 4th Acura that I have owned but only the first that I have purchased from Acura Libertyville. I kind of wished that I had purchased the others here as well but they have earned a loyal customer from this point on. Car buying can be such a tense & grueling process but these guys are aces from start to finish. Not 1 time during the buying process was I ever "muscled" or given pressure....As someone who takes a while to purchase this is 180 degrees opposite from pretty much all the others. I know what I want, & do not need to be hassled, called repeatedly, or emailed incessantly... I am not someone that writes a lot of reviews but feel these guys should be recognized. During the process, I probably came in contact with a dozen employees who were all friendly. But feel a special shout out to Mike, James, & Glenn...As well as John in finance who is great at what he does. So we are also planning on buying an RDX in the next year & can tell you 100% it will be purchased from Acura of Libertyville. More

Pain free buying experience from Stanford Kim I leased an Acura MDX from Stanford Kim on 12/30/15. Stanford was extremely helpful and was at ease answering all of my questions. I had a lot of ques I leased an Acura MDX from Stanford Kim on 12/30/15. Stanford was extremely helpful and was at ease answering all of my questions. I had a lot of questions! I traded in a 2001 Acura MDX that I loved for a 2016 MDX. It was very hard for me to turn in my MDX and Stanford never got irritated with my indecision. I tried every othe car in its class, but kept going back to Acura and Stanford Kim. I am very glad that I did. More

New 2016 MDX Purchase Shane Lyon was my internet and in person Sales Representative. He was very knowledgable about the vehicle and took time to go through all the aspects Shane Lyon was my internet and in person Sales Representative. He was very knowledgable about the vehicle and took time to go through all the aspects of the MDX. He was very professional and courteous throughout the entire process. I have been a previous customer in purchasing and service of the vehicle and this dealership has always been helpful. Joel Camp More

Great experience My salesman Brian, listened to my specific needs, was technically knowledgeable and helped me through the whole process. It was pleasure to work with My salesman Brian, listened to my specific needs, was technically knowledgeable and helped me through the whole process. It was pleasure to work with him. This is the second vehicle I've purchased thru Acura of Libertyville and the service department is equally responsive. More

New car purchase Shane Lyon was my Sales Representative. He was extremely professional, and courteous. At the vehicle pick-up point, he was patient and went thru eve Shane Lyon was my Sales Representative. He was extremely professional, and courteous. At the vehicle pick-up point, he was patient and went thru every option imaginable, and answered all our questions thoroughly. a great buying experience. More