McGrath Acura of Libertyville

Kevin was great, fast efficient very professional. I would definitely recommend McGrath service McGrath, Acura and Libertyville to anyone. I would definitely recommend McGrath service McGrath, Acura and Libertyville to anyone. More

This dealership charged me a deductible for honoring a paint defect on my MDX. This car had zero issues when I dropped it off, other than the paint chip. They suggested an inspection and mentioned the bra paint defect on my MDX. This car had zero issues when I dropped it off, other than the paint chip. They suggested an inspection and mentioned the brakes. I declined, because I have a local guy who can do brakes. When I picked up my car, ten days later, it was rough shifting. I returned back to dealership immediately. When the tech guy was taking it for a test drive they had to jump start the car. The shift issue subsided, so I drove it home thinking the battery would charge during the hour drive and maybe Gustafson's paint shop left a door open or did something to draw down the battery. This morning, the batter was dead. I called and they did not offer to do anything but have me bring it back so they could check the battery which they already did. More

Incredibly poor communication, an over two week frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, from McGrath Acura Libertyville in early June. It has 65,000 miles and some quirks; we knew what we were getting. However, within the first two days of owning the Jeep, the brake light came on. The light seemed to kick on when the gas tank was filled over a halfway point. McGrath sold it to us with a half tank even though the salesman said he would fill it. We were told later that it is McGrath policy to sell all used cars with a half tank and that the salesperson misspoke. Since we saw the brake light within three days of purchase, we made an appointment to have them look at it at their cost. We were told we could bring the car to another McGrath dealer closer to our house in Skokie. That dealer then told us we needed to go to the dealer who sold the car as it is their problem within that three day window. So, I drove to Libertyville on a Monday for my next appointment to have the car repaired and was told it would be a three hour repair. Before I even left the building, I was hailed down by the service representative and told it would take a couple days to replace the part that was faulty and get it installed and they would give us a loaner. On Wednesday after receiving no phone calls, I followed up regarding the status of the car. No one seemed to be able to give me a bottom line on my car. I finally reached the service manager and he said that what they thought would be the fix didn’t work and they really didn’t know what was wrong, but would get back to me…crickets. On Friday, I made several more calls and after working my way up the ladder of poor communicating McGrath employees, was told they thought we should trade the used, but two day old-to-us car back to them because they weren’t sure it would ever work right. We had searched for this specific car for a long time. Frustrated, with having to make all initial calls and seeming to get the runaround, I talked to Tom who said he would send the car to a Jeep dealer to see what they thought. Monday of that second week was a holiday, so I gave them some grace, but hadn’t heard anything so I called again on Wednesday. This is now a week and two days after dropping it off. After several calls, I was finally able to speak to Alex, the general manager. He finally gave me the status of what Jeep thought was wrong. I explained to Alex that I was rather upset that I was the one making all the calls and his service department had not made one single call. The optics of the situation were that nothing was happening to my car. Alex and I came to an agreement on what would happen with the car. I was not overly pleased, but Alex / McGrath did follow through once we finally got to a decision point. Frustratingly, that fix was not able to be completed until Friday and when I called again on Friday, the fix would not be ready until late in the evening to pick up the car prior and I was leaving town. So, I had to get the car on Monday, two weeks and one day from the day I dropped it off in Libertyville, plus the day I lost taking it to Skokie McGrath and the problem we brought it in for is still not fixed. To top off my frustration, one point we had agreed upon in all the mess was that I would return the loaner car with an empty tank of gas. When I pulled off the lot after finally getting my car back and dropping it off with at least over a half tank of gas (so they could see the brake light would come on), the empty gas tank light was on. The staff at McGrath needs a lot of training in communication and customer service. While we came to an agreement and they did hold up their end of a not satisfying deal, they had to get the last word in with an empty tank of gas. If you can find another dealer, I would strongly suggest it. More