McGrath Acura of Libertyville - Service Center

This dealership charged me a deductible for honoring a paint defect on my MDX. This car had zero issues when I dropped it off, other than the paint chip. They suggested an inspection and mentioned the bra paint defect on my MDX. This car had zero issues when I dropped it off, other than the paint chip. They suggested an inspection and mentioned the brakes. I declined, because I have a local guy who can do brakes. When I picked up my car, ten days later, it was rough shifting. I returned back to dealership immediately. When the tech guy was taking it for a test drive they had to jump start the car. The shift issue subsided, so I drove it home thinking the battery would charge during the hour drive and maybe Gustafson's paint shop left a door open or did something to draw down the battery. This morning, the batter was dead. I called and they did not offer to do anything but have me bring it back so they could check the battery which they already did. More

Incredibly poor communication, an over two week frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, from McGrath Acura Libertyville in early June. It has 65,000 miles and some quirks; we knew what we were getting. However, within the first two days of owning the Jeep, the brake light came on. The light seemed to kick on when the gas tank was filled over a halfway point. McGrath sold it to us with a half tank even though the salesman said he would fill it. We were told later that it is McGrath policy to sell all used cars with a half tank and that the salesperson misspoke. Since we saw the brake light within three days of purchase, we made an appointment to have them look at it at their cost. We were told we could bring the car to another McGrath dealer closer to our house in Skokie. That dealer then told us we needed to go to the dealer who sold the car as it is their problem within that three day window. So, I drove to Libertyville on a Monday for my next appointment to have the car repaired and was told it would be a three hour repair. Before I even left the building, I was hailed down by the service representative and told it would take a couple days to replace the part that was faulty and get it installed and they would give us a loaner. On Wednesday after receiving no phone calls, I followed up regarding the status of the car. No one seemed to be able to give me a bottom line on my car. I finally reached the service manager and he said that what they thought would be the fix didn’t work and they really didn’t know what was wrong, but would get back to me…crickets. On Friday, I made several more calls and after working my way up the ladder of poor communicating McGrath employees, was told they thought we should trade the used, but two day old-to-us car back to them because they weren’t sure it would ever work right. We had searched for this specific car for a long time. Frustrated, with having to make all initial calls and seeming to get the runaround, I talked to Tom who said he would send the car to a Jeep dealer to see what they thought. Monday of that second week was a holiday, so I gave them some grace, but hadn’t heard anything so I called again on Wednesday. This is now a week and two days after dropping it off. After several calls, I was finally able to speak to Alex, the general manager. He finally gave me the status of what Jeep thought was wrong. I explained to Alex that I was rather upset that I was the one making all the calls and his service department had not made one single call. The optics of the situation were that nothing was happening to my car. Alex and I came to an agreement on what would happen with the car. I was not overly pleased, but Alex / McGrath did follow through once we finally got to a decision point. Frustratingly, that fix was not able to be completed until Friday and when I called again on Friday, the fix would not be ready until late in the evening to pick up the car prior and I was leaving town. So, I had to get the car on Monday, two weeks and one day from the day I dropped it off in Libertyville, plus the day I lost taking it to Skokie McGrath and the problem we brought it in for is still not fixed. To top off my frustration, one point we had agreed upon in all the mess was that I would return the loaner car with an empty tank of gas. When I pulled off the lot after finally getting my car back and dropping it off with at least over a half tank of gas (so they could see the brake light would come on), the empty gas tank light was on. The staff at McGrath needs a lot of training in communication and customer service. While we came to an agreement and they did hold up their end of a not satisfying deal, they had to get the last word in with an empty tank of gas. If you can find another dealer, I would strongly suggest it. More

Danny is such a friendly person and provides professional service. Alway available with all your needs!!! Great work! professional service. Alway available with all your needs!!! Great work! More

I had my car in for an oil change yesterday. They put a ding in the passenger door and sent me a text today that my car was almost ready. They put a ding in the passenger door and sent me a text today that my car was almost ready. More

Their technicians need serious training. Service kept the car twice for total 5-6 days (I think may be more) and still couldn’t fix a small issue and called me both times saying that ‘issue fixed and car rea car twice for total 5-6 days (I think may be more) and still couldn’t fix a small issue and called me both times saying that ‘issue fixed and car ready to go’. No quality check. unbelievably poor experience. Not at all professional. Another Acura service station fixed the issue and returned the car in less than 24 hours. Don’t even think of taking your car to this service station. More

Service staff was kind and efficient. Muhammed Patel was very kind from the moment I pulled in to the moment he opened my car door for me as I left the dealership. He honored a coupon I pr Muhammed Patel was very kind from the moment I pulled in to the moment he opened my car door for me as I left the dealership. He honored a coupon I presented from a competing dealership and kept me updated on the progress of my vehicle. I witnessed him treat several other customers in the waiting area with the same level of kindness and respect. More

Disgusted and Betrayed After almost 15 years of being a loyal Acura owner and loyal to Acura of Libertyville, I won't go back there. I have referred at least 10 buyers to t After almost 15 years of being a loyal Acura owner and loyal to Acura of Libertyville, I won't go back there. I have referred at least 10 buyers to them and my father in law has purchased about 8 vehicles there also. Long story, but I decided to lease rather than buy since I was always in a TL and loved them but wanted to see if I liked an SUV...hence the lease. I will mention that I live 50 minutes from this dealership but loyalty continued to make me drive there even though there is an Acura dealership 5 minutes from my work. I noticed the first time I took my 2017 RDX in for service that the attitude in the service department was less than acceptable - rude and uncaring. This was never the case over the years which is why I would make the long trek to them (different owner back then). I took my RDX in for it's 2nd scheduled service and had schedule for a loaner since I wanted them to look at the computer system in the car...navigation running very slow and phone wouldn't hang up after 3 attempts to disconnect. Again I was greeted with a rude and disinterested service employee. I was called about 4 days later to come pick up my car. They had wiped the computer system and reinstalled it. When I arrived, my phone no longer would work in the car - the phonebook and favorites couldn't be retrieved. I asked to talk with the service manager and was greeted with a rude and degrading individual (assistant service manager). He proceeded to tell me that it was an iPhone issue and that is the best he could do. This was unacceptable since when I dropped off my car it worked it was just slow. He then asked if I needed him to get someone that could explain it easier to me....like I was stupid. I then met with the service manager and after several attempts to load my phone, she gave me a loaner. Fast forward 2 months and many checking on my car calls, I get a call from the service manager stating she finally got her iPhone update that fixed the problem and I could pick up my car. I again make the trek to get my car only to get there and it still doesn't work. I was lied to to get me back to the dealership so they could retrieve their loaner. I was so upset and frustrated that I wanted to find out if I could get out of my lease. I then went to the sales side and the Sales Manager came out and told me to go buy an Android phone and the car would work. This was ridiculous to me that my car was going to dictate what type of phone I used. After a lengthy debate, he offered to buy me out of my lease but I would have to pay $350. I refused to pay anything since I had been paying on a vehicle for over 2 months that I wasn't able to drive. He then offered to buy me out and I could walk and he "would drop me off at any dealership on Milwaukee Ave" so I could buy a car. I decided to get out of my lease. I then had to sit there for almost 2 hours until my husband could get off work and pick me up. I was left with no vehicle to get to work since it was too late to go car shopping. Besides that, since I was SO loyal to Acura and this dealership, I never even looked at any other car so I had no idea what to buy. I had to take then next day off work since I had no way to work and begin the research. I was so use to kindness and appreciation for every customer to now with the new management being treated like they couldn't care any less for me or my vehicle. I had mentioned to the service manager two times when in there for service that the treatment (rude, uninterested and degrading) by the service department was so bad and she acknowledged that they were working on it. Well, they just lost a very loyal customer and I will not refer anyone there. More

Great Dealership and Salesman Took my 2004 Acura to the shop and while looking around I came across Stan who is an excellent sales advisor who was very knowledgeable and showed me Took my 2004 Acura to the shop and while looking around I came across Stan who is an excellent sales advisor who was very knowledgeable and showed me around the models. He did an awesome job working with me around a quote and in just a few short days I was the owner of a 2013 MDX. Definitely recommend this dealerships and Stan! More

Thank you WAEL KHALAF .!!! walking into the dealership I had no clue on what car to get or anything. I just knew I wanted a new car. Wael was the first and only employee to come walking into the dealership I had no clue on what car to get or anything. I just knew I wanted a new car. Wael was the first and only employee to come out and greet me. He instantly formed a bond telling a joke or two and took the time out to get to know me a little. He told me he was going to be like my big brother and make sure I leave with a car. I don't have bad credit but don't really have any and he did everything in him for me to ride off in my new car wit a good price. I really appreciated him and felt like I got a good trust worthy car salesman this time. More