McGrath Acura of Westmont

I purchased a Acura MDX from this dealership in August of 2009. When I decided to purchase the Acura I was originally looking for the Rl however I could not locate one in a 300 mile radius. I came into the d 2009. When I decided to purchase the Acura I was originally looking for the Rl however I could not locate one in a 300 mile radius. I came into the dealership ready to purchase the MDX. I wanted a white one and my second choice was a dark cheery. Needless to say no luck on a white one so I got the price I wanted on the cherry MDX. While I was walking to the business office to purchase the vehicle (deal already worked out) sitting on the showroom floor is a white mdx that just came in. I immediately said hold off thats my car. Frank was wonderful and had so much patience with me. Needless to say I got my wanted vehicle with the price I wanted. Now for the best part. A month later I bring the car in to have some accessories put on in service. I go into the showroom and right before my eyes is the RL sitting on the showroom floor. The dealership got the luck to receive three of these bad boys and will not get anymore for the rest of the year. Frank and Dean knew what I was thinking and we started to talk. I got the deal of a lifetime on the Rl and traded my MDX in on the spot. Your probably all thinking I got beat on the loss of the MDX but I did not. I have been buying cars for many years know many people in the car selling business. I immediately started making phone calls and was told I was getting a great deal. These men treated me the way I expected to be treated. I could not ask for a better car buying experience and will continue to do business with this dealership and in my opinion they are highly recommended. I cannot answer about other salesmen but can say ALL DEALERSHIPS have lousy salesmen here and there. If you want to be treated fairly ask for these great guys and you wont regret it. I am a highly satisfied Acura customer!!!! More

First of all, I had a negative experience purchasing my Acura from this particular dealer. Typical salesman games, going back and forth from associate salesman to manager quoting different prices. It lit Acura from this particular dealer. Typical salesman games, going back and forth from associate salesman to manager quoting different prices. It literally took my 4 hours to get a fair price. In hindsight, I should have just left and never purchased the car from such dishonest and untrustworthy salesman. I took my car to the service department 11 months later for a simple oil change. When I left the facility, I immediately noticed a significant size dent and several scratches on the front bumper. I returned the car immediately, and yet the service manager and the service director refused to take responsibility for what happened, despite the fact that their own employee admitted that there was no dent on the car when I brought it in and that I certainly did not hit anything on my twenty minute drive to work when I left the facility. Most offensive however was the service manager, who was incredibly rude and accused me of trying to pull a fast one on them. Immagine the irony of this situation - an auto service manager (similar to car salesman), well known for being dishonest people, accusing a Catholic School Teacher of being dishonest! Look, mistakes happen. I have no problem with that. But show some integrity, honor, and class - take responsibility, fix the problem, and make it right. More