McGrath Acura of Westmont

Great experience with sales and finance department. Nick in finance was very informative and we got a great lease deal on or new MDX. We saved a lot of time and money compared to the last 2 Acura dealers we in finance was very informative and we got a great lease deal on or new MDX. We saved a lot of time and money compared to the last 2 Acura dealers we visited. I highly recommend this dealer and staff. More

Great dealership. Went in looking at two or three specific TL's. After driving two I settled on the one I wanted and went to work. Through the process of negotiation and making calls home we settled specific TL's. After driving two I settled on the one I wanted and went to work. Through the process of negotiation and making calls home we settled on a price and closed. Very clean and as enjoyable as car buying can be. When driving out of the lot I noticed a front speaker was blown. The car is now in the downtown location being taken care of - no problem. One thing to keep in mind, i have a relative that works at a different acura dealership and I still purchased here! More

We visited this dealership to look at a pre-owned vehicle. We called to make sure the vehicle was on the lot and Sam told us it was there so we drove out from Chicago to test drive the car. When we a vehicle. We called to make sure the vehicle was on the lot and Sam told us it was there so we drove out from Chicago to test drive the car. When we arrived, Sam told us: "Oh, sorry, that car was sold this morning." Then tried to get us to look at another, more expensive car. He totally played the bait and switch on us so we asked to speak with the manager. He brought over a guy named Sean who said he was the general manager. From the get-go, Sean was rude and condescending. We asked Sean to see the paperwork to prove the car was even ever on the lot, he wouldn't show us. So we asked to see the paperwork saying it was sold. That's when he starting pulling for straws and said he didn't have that either because the customer that was buying it and that currently had the car had bad credit, so the sale was not complete. What dealer knowingly lets someone with bad credit and no financing drive off the lot with a $28k car??? He was totally lying to us. We next asked Sean for his last name and he wouldn't give it to us. Then we later found out that Sean was not the general manager as he had claimed to be, he was just another sales guy. So apparently Sam just pulled another sales guy to pretend he was the manager to avoid having us speak to his boss. Who does that??? I have owned numerous cars and this was by far the worst car buying experience I have ever had. More

Beware of this dealer. I called on a car and verified with a salesman voice to voice several times that it was there on the lot, available for me to drive. Then when I show up at the dealership it was m with a salesman voice to voice several times that it was there on the lot, available for me to drive. Then when I show up at the dealership it was magically sold but a higher priced version was available. When I asked to speak with a manager to complain he was rude and refused to even give me his full name. These are sleazy car sales techniques and this dealership should be ashamed of itself. It's ironic because I read the bad reviews of them online but they had the specific car I wanted and I figured the negative reviews might be exaggerated. They are not. I wasted time and energy getting out there in bad traffic; I hope someone else will learn from my experience and not go thru the same thing. More

Ken and his team is an incredible group of professionals! EVERY time I've needed service I call Chuck Prochaska, the Service Manager and receive quality, proficient and customer focused service. His service EVERY time I've needed service I call Chuck Prochaska, the Service Manager and receive quality, proficient and customer focused service. His service writer "Cathy" is also unbelieveablly accomodating and professional...Hat's off to everyone in this organization...including "Gloria" the most friendly receptionist I've ever encountered! More