McGrath Acura of Westmont

Very disappointed in their unwillingness to check into a small issue, saying it may not be under warranty on a car that has less than 9k miles, purchased new at their dealership less than one year ago. small issue, saying it may not be under warranty on a car that has less than 9k miles, purchased new at their dealership less than one year ago. More

Excellent service Great staffEase of scheduling Excellent service Great staff Ease of scheduling Reminders/ texts Great communication Great location Loaner vehicle provided Nice customer Excellent service Great staff Ease of scheduling Reminders/ texts Great communication Great location Loaner vehicle provided Nice customer lounge area with WiFi and TVs , coffer More

Service was fast, priced exactly as advertised, and no extra work was found to be necessary. In fact, all parts of the car were given the “green light” extra work was found to be necessary. In fact, all parts of the car were given the “green light” More

Top notch service department that is willing to listen to customer concerns and then doing the right thing for the customer, not the dealership. Thanks customer concerns and then doing the right thing for the customer, not the dealership. Thanks More

I had the car towed here with flat tire over a weekend in a snow storm. They figured out who’s car it was first thing on Monday and called me before I did. They fixed everything as well as performed other se a snow storm. They figured out who’s car it was first thing on Monday and called me before I did. They fixed everything as well as performed other services same day and I was good to go the same afternoon. Way to turn a very stressful situation to a non issue. Thank you Rachel! More

Price changed from what was confirmed on phone caused me lot of stress was not happy about it, the GM had to get involved to fix it. lot of stress was not happy about it, the GM had to get involved to fix it. More

Excellent service. Took the time to answer all my concerns about my car. They showed me the new 2022 MDX that just arrived in the show room. Sales took the time to talk about all the features on the concerns about my car. They showed me the new 2022 MDX that just arrived in the show room. Sales took the time to talk about all the features on the new 2022 MDX. I just came in to get my car service but ended up having a fun experience looking at the new MDX. More

McGrath Acura always takes great care when I bring my car in for service. I have had to work with several different advisors and all of them provide great customer service. This time I left my car with Ed Dr in for service. I have had to work with several different advisors and all of them provide great customer service. This time I left my car with Ed Dryer and he took great care of us. Thank you everyone at McGrath and thank you Ed! More

Ed is an awesome employee, very helpful and he explained everything pertaining to my car. He was knowledgeable and set clear expectations. I will deal with him going forward... everything pertaining to my car. He was knowledgeable and set clear expectations. I will deal with him going forward... More

I went in to redeem an oil change that was included when I purchased my vehicle. I did not purchase my vehicle from McGrath Acura however work nearby and elected to have the service performed there. My expe I purchased my vehicle. I did not purchase my vehicle from McGrath Acura however work nearby and elected to have the service performed there. My experiences to this point with McGrath auto group has been frustrating to say the least. From purchasing the vehicle from the Arlington Kia to trying to redeem the first of two oil changes had left me with a poor opinion as to how they operate and their values. Fast forward to scheduling the appointment and the day of service; I attempted to contact Arlington Kia twice to confirm date (once on Friday and again on Monday) and services that were included when I purchased my vehicle and both times I was transferred to the finance manager and received his voicemail which I left a message requesting a call back. After not hearing back on him on Monday, I contacted McGrath Acura of Westmont to schedule an oil change for the upcoming Wednesday. While on the phone I asked if the associate could verify that I had one oil change to be redeemed. She advised me she would have to transfer me to someone else. The lady I was transferred to was very professional and kind, offering to call the company to verify this. After placing me on hold for a few minutes she returned advising me she was still trying to reach the company and offered to call me back. A short while later I received a call from her and scheduled my oil change. Once at the appointment I was waiting for the service to be completed when I was approached by Peggi Terzakis who advised me she was a customer service concierge for McGrath Acura. I spoke to Peggi for about 10 minutes and appreciated how passionate she was for her career. Even though I was there for only an oil change, she seemed genuinely interested in hearing about my poor experiences prior with the other McGrath dealerships. Peggi apologized to me and assured me any future interactions would be better. After the service was complete I went home and received a call from Peggi stating she was going to send a teddy bear for my son to my home and that it would be dropped off the next day. This small gesture blew me away as it made me feel that even though I wasn’t buying a car that my business was appreciated. I have never received this kind of treatment from any dealership and because of that will consider McGrath Acura of Westmont for any future vehicle or service needs. More