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McGrath Acura of Westmont
Westmont, IL
1,206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,206 reviews
August 07, 2019
The car is nice, the Salesman was better!! I was looking to transition from a car to an SUV, and had researched both Acura MDX's and Infiniti QX60's online for over a month. CarMax and several I was looking to transition from a car to an SUV, and had researched both Acura MDX's and Infiniti QX60's online for over a month. CarMax and several Infiniti Dealerships and no luck for the features I wanted at the price I was looking for. FINALLY....I came across the perfect car at McGrath Acura of Westmont. I called to verify the car was available and as listed. They connected me with sales man Gerry Arquines and the experience went from just an online search to an over the top shopping experience-immediately! Gerry was friendly and helpful without being pushy, which to me was definitely a plus. I made a next day appointment for a test drive and was really interested, but not sold. Gerry wasn't all sales and stood out as personable outside of just "closing." Gerry offered exceptional service despite me not being the ideal customer. I came in with my own financing (they never love that) and didn't want extended warranties and any of the extras that are usually being strongly encouraged by the average car salesman. He had a "if your happy, then I've done my job" attitude. I left the dealership still needing a second key, and was scheduled to come back at a later date to get the key. Gerry stayed on top of making sure I got an appointment and that my needs were met even after I had the SUV for several weeks. I can honestly say that my experience with Gerry was a total plus and I would highly recommend him for anyone that wants a hassle free experience with a salesman with integrity. More
by Cherilyn
Employees Worked With
Gerry Arquines
July 28, 2019
Bought 2020 RDX I went to Westmont Acura Dealership to buy a Car. I was greeted by another Sales Man initially. I met Gerry Arquines sold me a Car approximately 13 y I went to Westmont Acura Dealership to buy a Car. I was greeted by another Sales Man initially. I met Gerry Arquines sold me a Car approximately 13 years ago. I bought Acura from Westmont Dealership because of Gerry, he made it easy and he is a very Good Sales Man and a good person. More
by Acura 2020
Employees Worked With
Gerry Arquines
July 01, 2019
RDX 2020 - Great Experience We had walked into the dealership before and had a positive experience. We returned and we ran into Gerry. He is one of the best people in the busines We had walked into the dealership before and had a positive experience. We returned and we ran into Gerry. He is one of the best people in the business. My family has known him since 2006 and we have bought a car from him before as well. We have also referred friends to him. Gerry does a great job with everything and creates a great experience. He makes the process much smoother and is genuine. I really enjoyed working with him and would do it again. More
by tej
Employees Worked With
Gerry Arquines
June 19, 2019
New TLX - very positive experience Hi, I worked with Chaxel Juanico (salesperson) and Wally in Finance to close the deal. McGrath was excellent and provided a very competitive price Hi, I worked with Chaxel Juanico (salesperson) and Wally in Finance to close the deal. McGrath was excellent and provided a very competitive price and was a pleasure to deal with. More
by Ceviche35
Employees Worked With
Wally , Chaxel Juanico
June 18, 2019
Just in time After being in a car accident and car being totaled, I was put in a position to purchase a new vehicle. Typically not a problem, but two months prior After being in a car accident and car being totaled, I was put in a position to purchase a new vehicle. Typically not a problem, but two months prior we just purchased a new vehicle for my husband. I didn’t think I would be able to get back into an Acura RDX due to finances, and was just about to hand over the check for a different suv I was clearly settling for. The day I was scheduled to close the deal, Gerry text me to say, he thought he had a solution for me. Indeed he did. Gerry was able to get me back in an RDX, newer model than the one totaled. Although I didn’t want a used vehicle; I had a change of heart once testing driving the car and reviewing the car fax. This is our 4 th vehicle from McGrath Acura, and I’m truly pleased. Gerry demonstrated the kind of customer service that means the world to me... attentive, great listener, excellent follow up and personable. He even presented me with flowers and recommended a great restaurant to my husband for date night. Last brag... the manager gave my husband an Acura baseball cap he couldn’t stop talking about for being such a loyal customer. Thanks Gerry and the team at McGrath Acura. More
by TNT Lee
Employees Worked With
Gerry Arquines
June 17, 2019
I called and asked for a lease plane & breakdown before I come in & finalize the deal. I get games & responses with no exact price but an answer that your payment will be around this amount. ? REALLY ! My pa come in & finalize the deal. I get games & responses with no exact price but an answer that your payment will be around this amount. ? REALLY ! My payment will be around this amount. ? That's deception when they can't give you a straight answer. I dealt with salesman Josh & then I spoke with a rude manager named Keith. Waited 4 HRS for any sort of response. More
by Carguy
Employees Worked With
Josh & Keith.
June 14, 2019
Customer service Great customer service Sam Shaheen had the experience and respect to all my needs I will definitely recommend your dealer in the near future as well Great customer service Sam Shaheen had the experience and respect to all my needs I will definitely recommend your dealer in the near future as well More
by Hartse
Employees Worked With
Customer service , Sam Shaheen
June 07, 2019
Amazing Sam is such a great guy! He treated my family so wonderfully I couldn’t have asked for better. Definitely going to recommend family and friends!(: Sam is such a great guy! He treated my family so wonderfully I couldn’t have asked for better. Definitely going to recommend family and friends!(: More
by Mdonchez12
Employees Worked With
Sam Shaheen
June 07, 2019
Great experience!! Sam Shaheen helped me purchase the best car that would fit me. He knew exactly what I was wanting and it was very easy going. Sam also made it very fu Sam Shaheen helped me purchase the best car that would fit me. He knew exactly what I was wanting and it was very easy going. Sam also made it very fun and exciting through the whole experience. I highly recommend going to see Acura in Westmont and ask for Sam Shaheen. More
by xbuttonx21
Employees Worked With
Sam Shaheen
June 07, 2019
Friendly staff Sam was helpful friendly and overall a pleasure to work with. He was able to answer all my questions and make suggestions to make sure I made the corr Sam was helpful friendly and overall a pleasure to work with. He was able to answer all my questions and make suggestions to make sure I made the correct choice for me and my family. More
by Khen1991
Employees Worked With
Sam Shaheen
