McGrath Acura of Westmont

what a great expiernce Paul Stewart was very kind to my wife and myself I will recommend him For and outstanding job well done he is a professional great at what he does. Paul Stewart was very kind to my wife and myself I will recommend him For and outstanding job well done he is a professional great at what he does. More

"Wonderful Experience" Sam was amazing! He was courteous, extremely knowledgeable, friendly and an absolute joy. My husband and I knew we wanted a SUV, but wasn't sure of th Sam was amazing! He was courteous, extremely knowledgeable, friendly and an absolute joy. My husband and I knew we wanted a SUV, but wasn't sure of the model we wanted. Sam guided us to the perfect SUV for our family!!! THANK YOU SAM.....YOU ARE A BLESSING! More

Horrid When I think of a used car salesman, Patrick O’day comes to mind. He is exactly what’s wrong with the automotive sales industry. I had come in to see When I think of a used car salesman, Patrick O’day comes to mind. He is exactly what’s wrong with the automotive sales industry. I had come in to see a TSX that I was interested in and eventually purchased it. I had previously discussed the car as well as the out the door cost prior with Paul Stewart. I was looking forward to dealing with him through this, as it seemed like he would be able to assist me with minimal stress. However, when I came in, Paul was not in and Patrick had “helped” (depending on what your definition of help is) me. Initially, I didn’t think would be an issue seeing as I had already discussed the price and had emails back and forth with the agreed upon price. However (again), Patrick ran me through almost every trick in the book to not honor the price I was given. From having a “loud conversation” with a manager to make it seem like he was trying to negotiate on my behalf, to just blatant lies such as I would have to pay an additional fee to certify the car, even though I was exclusively looking at the “certified” section of the Acura website. I have purchased cars before and I know that’s not how it works. Another lie was the fact that he tried to convince me that I did not get 2 pairs of keys with the car, and I had read about Acura certified cars and getting 2 keys upon purchase is outlined within this, as well as being advised by the finance representative that getting 2 keys is part of the deal when getting a certified car. Finally the car had 4,000 more miles than discussed, I would understand a few 100 in transportation, but a few thousand over is a bit ridiculous. When this was mentioned in negotiating the price, Patrick just underplayed it changed the subject. If my money was important, why wasn’t the miles on the car important? After feeling like I got taken for a complete ride, as I got to the car to drive home, there were more surprises. The final 2 slaps in the face were a.) The car was given to me at almost an empty tank of gas, something I’ve never seen when buying a car, used or otherwise, and b.) Not being able to give me the car with a functioning radio. I was told that a rep would call me the next day to get me codes. The codes didn’t work, and I was forced to bring it back on another day to get it resolved. This was by far the worst sales interaction I’ve ever had. My only mistake was wanting to give the dealership my business sooner, and not waiting for my salesman that I had talked to. I had traded a competent salesman for convenience. I wouldn’t recommend him to my enemies. But hey I guess it really doesn’t matter right? You already sold the car, got the commission, and moved on. I mean let’s be honest. This review isn’t going to change anything. I just more used it as a forum to vent my frustration at how terrible of an experience this was, and if at all possible have my story be a cautionary tale for others to not have to go through this. By the way nice try attempting to silence me when I tried to post a review on your internal website, where only good reviews are posted. More

Professional, Fast, and Courteous John Vestuto guided me through my first car buying experience in a professional and courteous manner. After taking me on a test drive and after explai John Vestuto guided me through my first car buying experience in a professional and courteous manner. After taking me on a test drive and after explaining everything I wanted to know, he sent me over to Dean Wareh to handle the financial side of things who was also very friendly and efficient. The price of the Ford Fusion I purchased was better than anything else I could find on the internet. They sorted everything out for me and got me the best deal I could expect and I am very pleased with my experience at McGrath Acura. More

Purchased Lexus ES 2013 I liked the professional and friendly interaction with Paul and he is a good salesman.Due to renovation in their dealership show room some of the pape I liked the professional and friendly interaction with Paul and he is a good salesman.Due to renovation in their dealership show room some of the paperwork took longer.But overall i liked it. More

Pushy Scam Artists Galore Simply put, I scheduled a test drive on the website and they won't stop emailing me to call. I returned emails and phone call immediately based on the Simply put, I scheduled a test drive on the website and they won't stop emailing me to call. I returned emails and phone call immediately based on the "scary sold car messages". What was more frustrating no one was available the ENTIRE day to return my call or emails. 5 days of this, I told the receptionist the story and said to cancel my scheduled test drive. 1 hour later, I get a returned call from the Sales Manager, Angel, who wants to correct the miscommunication. I inform him that I will not be visiting until price is discussed. He states, he will need to check costs and rebate incentives to get back to me with a price. At the same exact time, the price of the car changes on their web up $2,000. Continuing the frustration, I never get a returned call from the manager, Angel. After 5 hours and end of the business day, I called Angle directly to informed him I purchased the car I wanted at another dealer. I am polite by returning phone calls, honest and direct; unlike this dealership. More

Excellent sales experience Tony Giuffre was very conscientious as my sales guy. I appreciated his good work. He knew the car extremely well. As an out-of-state buyer, I wanted s Tony Giuffre was very conscientious as my sales guy. I appreciated his good work. He knew the car extremely well. As an out-of-state buyer, I wanted someone who would be sensitive with my limited time once on site. Tony was. Your only challenge will be pronouncing his name right the first time you meet him. But even there, he'll help you! Very happy with my new TLX and McGrath. More

Online purchase of a used Acura I worked with Sam Shaheen for the used Acura online and he always there to talk to or returns the call when you leave a message, also Mr Paul Morris t I worked with Sam Shaheen for the used Acura online and he always there to talk to or returns the call when you leave a message, also Mr Paul Morris the internet sales manager was very helpful to guide Me through the process. Very happy with my purchase. More

Amazing experience Purchased an Acura TLX from agent Paul Stewart. No pressure and patient salesman. I had some issues to be taken care of with financing but they finall Purchased an Acura TLX from agent Paul Stewart. No pressure and patient salesman. I had some issues to be taken care of with financing but they finally made it work. Paul took his time to take care me and my family. He even provided lunch for us while we waited for financing to through. Great experience from the dealer, will be back next time and will also refer friends and colleague to Paul Joe More

Best place to invest into a vehicle John provided the ultimate experience no haggle and pressure. Very patient and personable person to do business with. John makes sure all of your nee John provided the ultimate experience no haggle and pressure. Very patient and personable person to do business with. John makes sure all of your needs are met. Nick was also amazing working out a great deal in payments. I'm so glad I came here vs the other dealership which is closer to home. Thank you so much! More