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McGrath Acura of Westmont
Westmont, IL
1,200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 04, 2016
Purchased Lexus ES 2013 I liked the professional and friendly interaction with Paul and he is a good salesman.Due to renovation in their dealership show room some of the pape I liked the professional and friendly interaction with Paul and he is a good salesman.Due to renovation in their dealership show room some of the paperwork took longer.But overall i liked it. More
by ram
Employees Worked With
Paul Stewart
February 28, 2016
Pushy Scam Artists Galore Simply put, I scheduled a test drive on the website and they won't stop emailing me to call. I returned emails and phone call immediately based on the Simply put, I scheduled a test drive on the website and they won't stop emailing me to call. I returned emails and phone call immediately based on the "scary sold car messages". What was more frustrating no one was available the ENTIRE day to return my call or emails. 5 days of this, I told the receptionist the story and said to cancel my scheduled test drive. 1 hour later, I get a returned call from the Sales Manager, Angel, who wants to correct the miscommunication. I inform him that I will not be visiting until price is discussed. He states, he will need to check costs and rebate incentives to get back to me with a price. At the same exact time, the price of the car changes on their web up $2,000. Continuing the frustration, I never get a returned call from the manager, Angel. After 5 hours and end of the business day, I called Angle directly to informed him I purchased the car I wanted at another dealer. I am polite by returning phone calls, honest and direct; unlike this dealership. More
by mega
Employees Worked With
Angel (manager), John Vestuto
February 26, 2016
Excellent sales experience Tony Giuffre was very conscientious as my sales guy. I appreciated his good work. He knew the car extremely well. As an out-of-state buyer, I wanted s Tony Giuffre was very conscientious as my sales guy. I appreciated his good work. He knew the car extremely well. As an out-of-state buyer, I wanted someone who would be sensitive with my limited time once on site. Tony was. Your only challenge will be pronouncing his name right the first time you meet him. But even there, he'll help you! Very happy with my new TLX and McGrath. More
by Peter M.
Employees Worked With
Tony Giuffre
February 22, 2016
Online purchase of a used Acura I worked with Sam Shaheen for the used Acura online and he always there to talk to or returns the call when you leave a message, also Mr Paul Morris t I worked with Sam Shaheen for the used Acura online and he always there to talk to or returns the call when you leave a message, also Mr Paul Morris the internet sales manager was very helpful to guide Me through the process. Very happy with my purchase. More
by Ray
Employees Worked With
Sam Shaheen
February 16, 2016
Amazing experience Purchased an Acura TLX from agent Paul Stewart. No pressure and patient salesman. I had some issues to be taken care of with financing but they finall Purchased an Acura TLX from agent Paul Stewart. No pressure and patient salesman. I had some issues to be taken care of with financing but they finally made it work. Paul took his time to take care me and my family. He even provided lunch for us while we waited for financing to through. Great experience from the dealer, will be back next time and will also refer friends and colleague to Paul Joe More
by Joe
Employees Worked With
Paul Stewart
February 16, 2016
Best place to invest into a vehicle John provided the ultimate experience no haggle and pressure. Very patient and personable person to do business with. John makes sure all of your nee John provided the ultimate experience no haggle and pressure. Very patient and personable person to do business with. John makes sure all of your needs are met. Nick was also amazing working out a great deal in payments. I'm so glad I came here vs the other dealership which is closer to home. Thank you so much! More
by Ctaylor326
Employees Worked With
John Vestuto, Nick Kabro
February 15, 2016
Fast and easy Purchased an Acura TLX from agent John Vestuto. No pressure and patient salesman. Quick and easy buy. Store currently under construction, however, all Purchased an Acura TLX from agent John Vestuto. No pressure and patient salesman. Quick and easy buy. Store currently under construction, however, all staff members are very friendly and are willing to show visitors directions. More
by PF
Employees Worked With
John Vestuto
February 14, 2016
What an Odyssey Our dealings with this business were drawn out and the negative details are too many to put in this review! Seriously! Most of the positive reviews m Our dealings with this business were drawn out and the negative details are too many to put in this review! Seriously! Most of the positive reviews must be fake!! They are only interested in getting your money. They are ruthless and crooked. When you sit down in the finance office you feel like you just sat down to face Satan. I'll try to give some details as briefly as I can anyway, because I really feel compelled to help even if it's only one person: 1. They tried to overcharge us $2500.00. One paper we looked at had the correct numbers and then they slipped us the actual contract, which we failed to look at in detail because we had been there so long with children in tow and had plans for later that day. So we were getting pretty impatient. We discovered the truth only after we arrived home and looked over everything more carefully. 2. They tried to tack on a bogus "dealer prep fee" of $900.00. 3. They siphoned the gas out of the tank before we drove it off the lot. (It was pretty full when we test drove it. 2 or 3 hours later, it was empty). 4. They purposely kept us there for a lengthy period of time. (We were there for 3 -4 hours even though we had pre-selected the vehicle online!) 5. It took us over a month to finally get a 2nd keyless remote and extra key. The salesman blatantly lied and told us they were waiting for the previous owner to turn it in. Eventually he said they had turned it in finally and that he would send it to us. When we never received it he told us it was the office employees' fault that it wasn't sent, so he would send it himself with tracking ability for us to follow. This went on for a month. My guess is that he hoped we would give up, but we were persistent. In the end we received a brand new uncut key without a keyless remote. After more persistence they sent us a check to pay for us to have a keyless remote programmed ourselves! So again to summarize: We have concluded that this company is dishonest and will try to get over anything they can on you. I am even removing their license plate holder from our vehicle because I do not want to endorse this company in any way! If you decide to go there despite this warning here is a couple of things I would advise: 1. Firstly, of course do much research on the vehicle before even considering purchasing to make sure it is a fair deal pricewise. 2. Be ready to walk off the lot at any moment. (Never be dead set on a vehicle or desperate. If you are, don't let them know this.) 3. Use your cellphone to google anything you don't understand or find suspicious, even while they are sitting there. They can wait. You had to! 4. Tell them you want the tank to have gas in it when you drive the car away and double check it before leaving the lot. If it is empty, have them fill it. 5. Please don't let them dominate you. The finance manager will try to. 6. If you purchase a car from them, be persistent and don't hesitate to call the business manager if you find ANYTHING awry in your deal. That was our saving grace. We were persistent and contacted the business manager more than once. Most of the issues were corrected for us because of this. 7. Get pre-approved for a car loan at your bank or credit union before going and don't finance from the dealership if you don't have to. They will still try to talk you in to it. 8. Anticipate the possibility that you could be there for several hours. They want you to feel rushed when it comes time to visit Satan's minions in the finance office, so that you will overlook things and be less observant. 9. Please, please, please double, triple check the numbers they present to you. Look over the contract very carefully. (Take your time)! Ask a friend or family member to help you if you don't understand. Check over everything again when you get home. On the plus side: 1. The dealership is nice and modern aesthetically. 2. They have a little cafe that serves free cookies, coffee and tea. 3. All of the adjunct employees we encountered seemed very nice and genuine. 4. They gave our children free teddy bears. 5. We really like the vehicle we purchased. 6.The salesman himself was not pushy but we had already decided on the car we wanted to look at prior to coming and we would not even consider anything else anyway. Maybe most car dealerships are like this one. I don't know, but if so, it's time we wise up and quit letting the car dealerships rip us off!!!! More
by MHumperdinck
Employees Worked With
Jay Ismail, Maciej Musial
February 03, 2016
Amazing Experience I've had some small issues that needed to be taken care of as well as a TSB. Devin was the mechanic that worked on it and let me tell you this...He kn I've had some small issues that needed to be taken care of as well as a TSB. Devin was the mechanic that worked on it and let me tell you this...He knows his stuff. I will never consider taking my MDX to another dealer. McGrath is the BEST. Thank you for everything. One Happy Customer More
by crwmlw
Employees Worked With
Devin Conne
January 31, 2016
Great Experience! I recently purchased a vehicle (RDX) at this dealership and could not have been more happy with the entire experience! Paul Stewart, who was my sales I recently purchased a vehicle (RDX) at this dealership and could not have been more happy with the entire experience! Paul Stewart, who was my sales person, was outstanding! He could not have been more helpful or accommodating. Additionally, Paul's follow-up on several items was great. I will absolutely recommend this dealership (and Paul Stewart) to family, friends and colleagues! More
by KC
Employees Worked With
Paul Stewart
