McGrath Acura of Westmont

First time at McGrath, First time Acura buyer Leslie took me though 5 plus cars without losing enthusiasm. She wanted to help and understood that this was not a decision that I was going to take l Leslie took me though 5 plus cars without losing enthusiasm. She wanted to help and understood that this was not a decision that I was going to take lightly. Tony (used sales manager) was also welcoming and was the first sales person I encountered before he introduced me to Leslie. I was also on the fence towards the end because the car I had found was slightly out of my price range. They worked with me on the trade in price and stressed that they weren't sure if they could do any better, and didn't want me to leave with a poor taste in my mouth. They were able to work the trade in price and got me exactly were I needed to be. I should also mention that I used the Cost Co program in order to negotiate price. This got me a reasonable price without having to haggle. It provided me a blue book value, a whole sale value, and the dealer price was then in between. The car I was trading in was in poor condition, but they were still willing to give me slightly more more money to insure that I left happy (which in fact I did). I should also include some "bad" things. The car I bought needed to be cleaned slightly better when I left. There was a mark (bottom of a shoe?) on the passenger side door and some stuff on the outside. Nothing horrible, honestly, but if I noticed it before I left I would have mentioned it. The other issue (and I really don't think this is a unique McGrath issue), but it took forever. A lot of waiting around. I was there early (at 10:30am) and didn't get out until 2:45. Granted, the first 2 hours was finding and trying out cars, but overall the process is just so slow. All in all, I would recommend this to a friend. More

2010 MDX Lease Upgrade to 2013 I had relocated back to Chicagoland from Texas after over 25 years. I was also recovering from serious health issues. I was in my 3rd Acura lease I had relocated back to Chicagoland from Texas after over 25 years. I was also recovering from serious health issues. I was in my 3rd Acura lease vehicle and my 2nd MDX. I couldn't decide whether to purchase my 2010 MDX Lease vehicle, upgrade to a new 2013 MDX or wait list for the 2014 MDX. Beth was new to the Car Business but had extensive professional experience with Customer & Employee Relations. She ensured that I had all the facts I needed to make an informed decision. She made the whole experience easy and ensured I got the right vehicle for the right price. At the end of this May, it will be 1 year since I upgraded into my 2013. Couldn't be happier with my decision! More

Customer Service At McGrath Acura in Westmont I experienced excellent customer service from the greeting I received as I walked in the door all the way to the finance At McGrath Acura in Westmont I experienced excellent customer service from the greeting I received as I walked in the door all the way to the finance department. Terry couldn't have been more wonderful in helping me make the right decision on a vehicle and Nick in the finance department was equally as excellent. They are also allowing me to park my vehicle at the dealership temporarily, due to my decision being a quick one. Couldn't have been more accommodating. Thank you, I will be back for my next vehicle as well! More

2013 MDX Purchase Great service by Terry, we test drove several vehicles then received a great price on a 2013 Certified Acura MDX. I highly recommend working with Terr Great service by Terry, we test drove several vehicles then received a great price on a 2013 Certified Acura MDX. I highly recommend working with Terry. More

Great service and Great buy! Bought my first car here! The staff was very friendly from start to finish! Paul Stewart did really good job being patient with us and our needs! I'm Bought my first car here! The staff was very friendly from start to finish! Paul Stewart did really good job being patient with us and our needs! I'm so happy with my purchase and the service that I was provided here! Tony, Paul, and Dean were all amazing and I look forward to purchasing my future cars here! :-) More

Used Car Sale I highly recommend this dealership! Bought my first car today and felt completely happy with my experience. The customer service here is hands down a I highly recommend this dealership! Bought my first car today and felt completely happy with my experience. The customer service here is hands down a 5/5. Very friendly and helpful staff. Made my experience enjoyable. More

Good Experience at McGrath Acura Came in looking for a used TSX wagon that I had researched online. Leslie Kunziar met us at the door and was friendly and helpful in showing us the v Came in looking for a used TSX wagon that I had researched online. Leslie Kunziar met us at the door and was friendly and helpful in showing us the vehicles we were interested in, and very knowledgable about the vehicle. We decided to come back with our trade-in car later, and Leslie had the car we were interested in pre-cleaned and insisted we do a second test drive to be sure we were happy with it. Negotiations on the trade-in value and the car were cordial and we were able to get to an acceptable price. Dean Wareh in the finance department was very friendly and easy to talk to, though I was a bit annoyed that they tried to push us an extended warranty on us... All in all, a very good experience and I will definitely recommend this dealership to my friends. More

Good experience and friendly We went in looking for an SUV and settled on the MDX - wanted a certified pre-owned. Also looked at the RDX, but felt they were a little too small. Br We went in looking for an SUV and settled on the MDX - wanted a certified pre-owned. Also looked at the RDX, but felt they were a little too small. Brian was very nice, and not overly pressuring. We were there for most of the day and ultimately took home a car we liked. Nice dealership, nice people. More

Great exp on awesome car Just had my first experience with McGrath and it won't be my last. My salesman Paul Stewart was fantastic, he worked with me at my pace. Best part was Just had my first experience with McGrath and it won't be my last. My salesman Paul Stewart was fantastic, he worked with me at my pace. Best part was, we were able to workout the whole deal via text messaging. I work long hours and have 4 month baby, so I just do not have time to spend hours at dealerships. Paul made it simple, we were able to communicate over few days working out details. I just than came in and signed the paperwork, easiest and smoothest car purchase. Oh and I got an awesome deal on a TL! Nick was very quick and also gave me grate rate. Even though there is another Acura dealership near me I will be going back to Paul and Nick. More

Wonderful car buying experience My husband and I were looking online for a Honda CRV. We found one we really liked a hour and a half from our home at McGrath in Westmont. Our first c My husband and I were looking online for a Honda CRV. We found one we really liked a hour and a half from our home at McGrath in Westmont. Our first contact was through their website and we inquired if the one they had on the lot was available. Being a Acura dealership, I believe the nice CRV must have been a trade-in and they had a very good price on it. My husband then spoke over the phone with Melissa, and we made the trip to Westmont to take a test drive. Our salesman Christopher Smith made us feel very comfortable the whole time we were with him. A really nice and conscientious young man. We would recommend McGrath to anyone and I would recommend asking for Christopher. An all-around low stress, pleasant buying experience. More