McGrath Acura of Westmont - Service Center

I had the car towed here with flat tire over a weekend in a snow storm. They figured out who’s car it was first thing on Monday and called me before I did. They fixed everything as well as performed other se a snow storm. They figured out who’s car it was first thing on Monday and called me before I did. They fixed everything as well as performed other services same day and I was good to go the same afternoon. Way to turn a very stressful situation to a non issue. Thank you Rachel! More

Excellent service. Took the time to answer all my concerns about my car. They showed me the new 2022 MDX that just arrived in the show room. Sales took the time to talk about all the features on the concerns about my car. They showed me the new 2022 MDX that just arrived in the show room. Sales took the time to talk about all the features on the new 2022 MDX. I just came in to get my car service but ended up having a fun experience looking at the new MDX. More

McGrath Acura always takes great care when I bring my car in for service. I have had to work with several different advisors and all of them provide great customer service. This time I left my car with Ed Dr in for service. I have had to work with several different advisors and all of them provide great customer service. This time I left my car with Ed Dryer and he took great care of us. Thank you everyone at McGrath and thank you Ed! More

Ed is an awesome employee, very helpful and he explained everything pertaining to my car. He was knowledgeable and set clear expectations. I will deal with him going forward... everything pertaining to my car. He was knowledgeable and set clear expectations. I will deal with him going forward... More

I went in to redeem an oil change that was included when I purchased my vehicle. I did not purchase my vehicle from McGrath Acura however work nearby and elected to have the service performed there. My expe I purchased my vehicle. I did not purchase my vehicle from McGrath Acura however work nearby and elected to have the service performed there. My experiences to this point with McGrath auto group has been frustrating to say the least. From purchasing the vehicle from the Arlington Kia to trying to redeem the first of two oil changes had left me with a poor opinion as to how they operate and their values. Fast forward to scheduling the appointment and the day of service; I attempted to contact Arlington Kia twice to confirm date (once on Friday and again on Monday) and services that were included when I purchased my vehicle and both times I was transferred to the finance manager and received his voicemail which I left a message requesting a call back. After not hearing back on him on Monday, I contacted McGrath Acura of Westmont to schedule an oil change for the upcoming Wednesday. While on the phone I asked if the associate could verify that I had one oil change to be redeemed. She advised me she would have to transfer me to someone else. The lady I was transferred to was very professional and kind, offering to call the company to verify this. After placing me on hold for a few minutes she returned advising me she was still trying to reach the company and offered to call me back. A short while later I received a call from her and scheduled my oil change. Once at the appointment I was waiting for the service to be completed when I was approached by Peggi Terzakis who advised me she was a customer service concierge for McGrath Acura. I spoke to Peggi for about 10 minutes and appreciated how passionate she was for her career. Even though I was there for only an oil change, she seemed genuinely interested in hearing about my poor experiences prior with the other McGrath dealerships. Peggi apologized to me and assured me any future interactions would be better. After the service was complete I went home and received a call from Peggi stating she was going to send a teddy bear for my son to my home and that it would be dropped off the next day. This small gesture blew me away as it made me feel that even though I wasn’t buying a car that my business was appreciated. I have never received this kind of treatment from any dealership and because of that will consider McGrath Acura of Westmont for any future vehicle or service needs. More

The technicians are courteous, knowledgeable, and efficient. I have been going to Acura Westmont for over a decade and have always had outstanding customer service. They never disappoint efficient. I have been going to Acura Westmont for over a decade and have always had outstanding customer service. They never disappoint More

Ed Dreyer did an excellent job of describing what I should expect on squeak from brakes backing down my driveway. Described normal and suggested to bring in in to be safe. should expect on squeak from brakes backing down my driveway. Described normal and suggested to bring in in to be safe. More

Took my Acura here for regular maintenance and everything was easy from start to finish! I previously went to Acura in Naperville and not only did Westmont Acura have better pricing, but their service and pr was easy from start to finish! I previously went to Acura in Naperville and not only did Westmont Acura have better pricing, but their service and process to make an appointment was much, much better! Will continue working with Westmont Acura for all my needs. (Special thanks to Dan G. for the great service!) More

Been a service customer since 2012. Always get the service I need promptly and professionally. I have never been disappointed!!! Wouldn’t know how their prices compare to a local shop- because I I won service I need promptly and professionally. I have never been disappointed!!! Wouldn’t know how their prices compare to a local shop- because I I won’t anyone but the dealer. They’ve helped with warranty repairs, and I know they’re using the right parts and fluids! I’m in no hurry to replace my 2011 RDX / 76K miles. But when I do. It will be with them. More

Excellent service from making the appointment, intake at the service center, explanation of the nature and extent of the services to be rendered, providing a sanitized loaner and follow-up phone conversatio the service center, explanation of the nature and extent of the services to be rendered, providing a sanitized loaner and follow-up phone conversations. More