McGrath Acura of Westmont - Service Center

I have been a Customer since 1998 and Cathy has always been excellent, but service deteriorated suddenly in the last 3 years. Cathy told me she no longer works directly with customers (strange because 3 been excellent, but service deteriorated suddenly in the last 3 years. Cathy told me she no longer works directly with customers (strange because 3 other reviews mention her in the last few months) In the last 3 years I have been dumped on new in-experienced techs who caused more problems and I had to return to fix them. Two months back I took my car for an oil change, got over billed and got a burning smell - took 6 weeks to finally get that fixed. Last Monday, I took it to fix a sticking ignition key. Acura no longer makes the part, but they were unwilling to point me to an alternative and told me to go to a locksmith - would not even suggest where to go or what to install. rachel >>As Per Cathy we will not install aftermarket parts or locate parts. I have been left to fend for myself - obviously loyalty does not matter to acura of westmont. So much for paying the higher dealer rates for 22 years. I should have gone to other repair shops - at least I would have had a backup. Now they want me to buy another car from them, but I would rather look at other dealerships . More

Ed Dreyer was fantastic. He is a real car enthusiast and is very eager to please. He couldn't have been nicer or more interesting. Thanks! is very eager to please. He couldn't have been nicer or more interesting. Thanks! More

Rachel and Cathy are thorough, excellent at providing updates, friendly and trustworthy. Grateful to have know they are always ready to help Thanks Sue McGrath updates, friendly and trustworthy. Grateful to have know they are always ready to help Thanks Sue McGrath More

Ed Dreyer is the best! Excellent client care That’s all Ed Dreyer is the best! Excellent client care That’s all I want to say. Is that twenty five words minimum please say yes okay Ed Dreyer is the best! Excellent client care That’s all I want to say. Is that twenty five words minimum please say yes okay More

Always have a pleasant experience whenever I take either of my Acuras for service. Very friendly and attentive staff throughout the entire establishment. Thank you! of my Acuras for service. Very friendly and attentive staff throughout the entire establishment. Thank you! More

Just had my 2020 TLX in for its first service & it went smoothly. Greeted immediately when entering the service lane, with a masked service associate. He was very friendly. Asked my husband & I if we knew smoothly. Greeted immediately when entering the service lane, with a masked service associate. He was very friendly. Asked my husband & I if we knew were the waiting area was. We helped ourselves to free coffee and a newspaper and sat comfortably. No more than 3 minutes after we sat I received a text saying if I needed anything while waiting to please text & they would assist me. Excellent customer service. Car was done within an hour and we were walked to our freshly washed car and that was it. All in all as pleasant of an experience as you can have getting your car serviced. More

Always fast a friendly service. They work hard to make a customer feel valued and seem to work on the little things to ensure a long lasting relationship. customer feel valued and seem to work on the little things to ensure a long lasting relationship. More

Ed provides great service and always explains in detail what is going on with my car. Acura should keep more guys like him around. He’s the best. what is going on with my car. Acura should keep more guys like him around. He’s the best. More

Customer Service is TOP NOTCH!😆TOP RATED and 5 Customer Service is TOP NOTCH!😆 TOP RATED and 5 *****Stars.😆 I the fact that Scott doesn't try to suggest something you don't need. 😆 Customer Service is TOP NOTCH!😆 TOP RATED and 5 *****Stars.😆 I the fact that Scott doesn't try to suggest something you don't need. 😆 More