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McGrath Acura of Westmont - Service Center
Westmont, IL
267 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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267 Reviews of McGrath Acura of Westmont - Service Center
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January 01, 2020
Just got 2017 MDX yesterday We bought the 2017 MDX at the last day of 2019. Gerry helped us in the whole process. He is very kind and always is willing to answer any questions w We bought the 2017 MDX at the last day of 2019. Gerry helped us in the whole process. He is very kind and always is willing to answer any questions we have. Overall it is a very good experience at the dealership. More
by dxj
Employees Worked With
Gerry Arquines
February 06, 2018
Awesome Job on Tinting! I brought my 2017 Honda Civic EX Hatchback in to get all of its' windows tinted + the service advisor couldn't have been more helpful. They were frien I brought my 2017 Honda Civic EX Hatchback in to get all of its' windows tinted + the service advisor couldn't have been more helpful. They were friendly + willing to answer any questions I had without frustration. While I waited, the lounge area + refreshments were great -- made the wait seem not as long! The tinting was excellent, they gave me a great price, + thoroughly informed me on what to do after I left to keep the tinting pristine. I would definitely return to this dealer + would highly recommend others to do so as well! More
by vundgren
Employees Worked With
Brad Bartholow, Cathy Kacor
December 09, 2017
Did not do the work they charged for We bought a new TLX from this dealership in 2016. I have since brought it back there for its regular maintenance, which isnt cheap but it saves my hus We bought a new TLX from this dealership in 2016. I have since brought it back there for its regular maintenance, which isnt cheap but it saves my husband some work. That being said, my husband is very weary of trusting that the work that people pay for gets done. The last time I brought the car in, I paid to have the tires rotated & he didn't believe that it got done. So, when it was time to bring the car in again, he marked the tires & insisted I double check them after the service was completed to ensure it was done. So I did & the tires were in the same position. I immediately told the service writer who insisted that they did rotate them. I explained how I knew they were not rotated & she asked me to show her. When we returned to the building, I heard her tell a group of mechanics that we had marked the tires. I asked that the service be refunded & she told me they could not refund it bc they would need to mail me a check but they could comp my next service. At this point, I asked to speak with the manager. Long story short, after they reviewed the security video, they admitted the mechanic forgot to rotate the tires. So the manager did refund my money, they rotated the tires, & supposedly changed the filters ( haven't had the time to double check those yet, but will later this weekend), they also promised to comp my next oil change. Is it possible they forgot? Sure but given we marked the tires due to suspicion they didnt do it last time. Well, lets just say they lost our trust. If I do return, I will insist on watching them while they work on the car. I am thankful for the efforts of the service manager, his dedication to customer service was the only redeeming thing throughout my experience. Bottom line-be careful. More
by aclindgren71
Employees Worked With
Brad, service manager. Samatha service writer. Roman mechanic
June 13, 2017
Service I went for my first routine oil change . My service associate was a young lady who was very professional and I was happy to have a woman take care of I went for my first routine oil change . My service associate was a young lady who was very professional and I was happy to have a woman take care of the service . Of course Acura is a great vehicle but service at Mc Grath was exceptional too. More
by Happy customer
Employees Worked With
If
May 06, 2017
Oil change. Everyone is always plesent. I can count on excellent customer service when we have to visit. Samantha from service, as well as Gloria who answers the Everyone is always plesent. I can count on excellent customer service when we have to visit. Samantha from service, as well as Gloria who answers the phone are just as friendly and helpful. More
by Luresie1
Employees Worked With
Amiee O., Phillip Masionis
December 07, 2016
BEST SERVICE EVER Cathy Kacor is the best Service Adviser, Whenever I have a question or need help she is always there to help. I had a window problem not working righ Cathy Kacor is the best Service Adviser, Whenever I have a question or need help she is always there to help. I had a window problem not working right on my RDX and right away she had it reprogramed and knew what the issue was very impressed. Thank you Craig K More
by Craig K
Employees Worked With
Cathy Kacor
December 06, 2016
Great service experience with Cathy Kacor Cathy Kacor provides excellent service every time I am there. My MDX runs perfect every time I pick it up. Highly recommend her for anyone looking f Cathy Kacor provides excellent service every time I am there. My MDX runs perfect every time I pick it up. Highly recommend her for anyone looking for a 5 star experience. More
by Jacqueline L.
Employees Worked With
Cathy Kacor
December 06, 2016
Great service I was completely satisfied with my service. Cathy Kacor was very helpful and very friendly in assisting me with my car troubles. I really appreciate t I was completely satisfied with my service. Cathy Kacor was very helpful and very friendly in assisting me with my car troubles. I really appreciate the work. More
by Bill K.
Employees Worked With
Cathy Kacor
July 27, 2016
Scheduled maintenance Ed Dryer has literally helped me maintain my last three Acuras! He always greats me warmly when he sees me and makes me feel welcome. I think everyone Ed Dryer has literally helped me maintain my last three Acuras! He always greats me warmly when he sees me and makes me feel welcome. I think everyone in service is great but I always hope he's the person I see when I get there. He also makes my daughter a whole lot less bored by making her paper hats etc... Overall he's wonderful!!!!! More
by ANGELA CAVICCHIONI
Employees Worked With
Ed Dryer
April 23, 2016
Repair Success I highly recommend the McGrath Acura Westmont service department. Three previous service dealerships failed but Devon at Westmont Acura trouble shot a I highly recommend the McGrath Acura Westmont service department. Three previous service dealerships failed but Devon at Westmont Acura trouble shot and succeeded at isolating my complex wiring problems. Then, after listening to my repair budget and goals, rather than replacing the $2000-$3000 wire harness, he bypassed replacement by successfully conducting a wire repair effort at 20% of the alternative cost. Excellent effort to support his above and beyond results. G.R. More
by G.R.
Employees Worked With
Devin Coney(sp)
