McGrath City Honda - Service Center

Excellent customer service and support. A tad expensive and overpriced for repairs. Overall, great customer so far experiencing attentiveness and communicative when explaining service matt A tad expensive and overpriced for repairs. Overall, great customer so far experiencing attentiveness and communicative when explaining service matters with my truck. It’s definitely better than the Honda I purchased and vehicle from and receive regular maintenance. I was very dissatisfied with the other Honda customer service has changed drastically (I won’t mention the location). I rather visit Honda McGrath on Grand. Thank you! More

Avoid this dealer at all cost. Worst experience ever. Bait and switched. Quoted $340 for the front breaks end up payed over $600. Wanted to charge me $400 for spark plugs. This is Worst experience ever. Bait and switched. Quoted $340 for the front breaks end up payed over $600. Wanted to charge me $400 for spark plugs. This is not a honest dealer. Money is the only thing in their menu. Go someplace else. More

Waited two hours for an oil change. Advisor was nice and friendly but the waiting time is unbelievable. Advisor was nice and friendly but the waiting time is unbelievable. More

McGrath City Honda is a great dealership, both for purchasing and for service appointments. Highly recommend purchasing and for service appointments. Highly recommend More

Great fast service. Comfortable waiting room. Good follow-up. Easy to get appointment online. Easy check in. Comfortable waiting room. Good follow-up. Easy to get appointment online. Easy check in. More

The dealer is at location easy to find with prepared and polite staff. The waiting time when service is needed is reasonable. polite staff. The waiting time when service is needed is reasonable. More

This dealer have excellent customer services. The adviser Bill he was wonderful. i will come back The adviser Bill he was wonderful. i will come back More

I ask them to check my tire pressure and I got my car back with the tire pressure still on you guys check only your convenience not my thank you back with the tire pressure still on you guys check only your convenience not my thank you More

Jeremy and Alexis were extremely helpful and some of the nicest people I have ever worked with. They truly went above and beyond helping me when I needed it. nicest people I have ever worked with. They truly went above and beyond helping me when I needed it. More

I went from spending approximately $5k in February to no longer giving them my business because of $189. I went in knowing what my issue was. Something with my brakes was sticking out which they had worked longer giving them my business because of $189. I went in knowing what my issue was. Something with my brakes was sticking out which they had worked on in Feb of this year. Second I knew my starter was going bad because Auto Zone tested it. However the advisor talked me into getting an electrical test versus a quote for a starter. His reason being that Auto Zone tools are “less reliable”. He also tried to get me to get other work done that I declined which was fine. However when I found out that the quote for the starter was more than what I knew it should be I declined the service. Given my prior service costs that I racked up there, with the same advisor, the work that I still got done with them aside from the starter (that came out to be about the same price of the electrical test), and the error they made on my brakes I was naive enough to believe that they would waive the electrical test. Especially since I paid them for telling me what I already knew. I could have just gotten a quote and my brakes corrected without paying a dime. However, you live and you learn. Trust those “free” tools at Auto Zone folks. Don’t let these “certified” dealerships swindle you. Especially since another location originally told me my battery failed and it was Auto Zone tool that identified it was the starter and not my battery. While concluding my service at Honda and expressing my dissatisfaction about paying for the electrical test the advisor had the nerve to tell me “So you won’t feel bad if you come back in 30 days we’ll deduct that from the price of replacing your starter”. Lol so I won’t feel bad? How about so I won’t feel like you played me. Plus the price will still be more than it should be. Yet and still I will be continuing my car service needs at another Honda location. Thanks but no thanks. I was trying not to name the advisor but it requires me to on this site. More