McGrath City Mazda

I brought my car in a couple of weeks ago to fix the air conditioning. It was a recall; it was the third time I brought my car in for the same problem. Previously I have brought my car in because the batt conditioning. It was a recall; it was the third time I brought my car in for the same problem. Previously I have brought my car in because the battery was malfunctioning. The first time I brought it in, they charged me $100 to "fix" the problem. A couple of months later, I brought it in because there was another issue, and this time I was told I needed a brand new battery, and they could not put the $100 towards it. About a year later, I had issues with the battery again and brought it in. When I went to pick up my car at that time, I was told nothing was wrong with the battery, and I must be making things up (fyi- the battery was under warrranty because they had just replaced it the year prior). At that time, the customer service rep Everett put his cell phone number on my paperwork and let me know I could call him whenever I had problems, even if it was in the middle of the night, and he would come to help me. Super professional. When I got home, I read the paperwork, which clearly stated there was a problem with the battery. I called and spoke with the manager, who said that yes, they should have replaced the battery free of charge when it was in there, and he is not sure what happened. I had to bring the car in again to have it replaced at that time. All the extra trips I have had to take to Mazda are a waste of time for problems that could have been fixed when my car was there. A couple of weeks ago, I brought my car in to finally have the air conditioning fixed, as the machine was broken the previous two times. It worked for two weeks and then stopped working all of a sudden today. I called the manager and asked if I could drop the car off on Monday and get a rental for whatever period they needed to fix it. He said that I would have to come in Monday, no rental would be available, and maybe they could fix it at that time, maybe not, and perhaps I would have to bring it in another time. So they screwed up, and I am expected to continue driving over an hour to Mazda continually to get something fixed that was their fault, to begin with, after trying three times already. All I am asking for is that you take my car, give me a rental, actually fix my car and call me when it is ready. I do not believe that to be unreasonable. I have filed a complaint with the BBB and hope to get this resolved soon! Go somewhere else to get your car fixed if possible is my advice to others! More

I had no issues at McGrath the service was great and Manuel made sure that I got exactly what I wanted I would recommend this family to anyone who needs a car even the finance department great job and t Manuel made sure that I got exactly what I wanted I would recommend this family to anyone who needs a car even the finance department great job and thanks again for making my Mazda experience great!!!!’ More

Yazmin, and the entire team at McGrath City Mazda with whom I interacted during my purchase process, were courteous, professional and willing to work with me. If you’re in the market for a Mazda automobi whom I interacted during my purchase process, were courteous, professional and willing to work with me. If you’re in the market for a Mazda automobile I would recommend McGrath City Mazda and ask to meet with Yazmin! More

Very friendly environment easy process Very friendly environment easy process Very friendly environment easy process environment easy process Very friendly environment easy process More

Ayanni was great. Being groomed by Mark, he is doing very well. He was very patient in showing us the features of the new CX-5. He is commendable and will refer him to Being groomed by Mark, he is doing very well. He was very patient in showing us the features of the new CX-5. He is commendable and will refer him to friends and family. It was a delight working with the whole team. Thank you Ayanni from the Mahmuds More

Very helpful service. I was greeted when I arrived and the video inspection of my car was very helpful. Sharon Harvey is the best I was greeted when I arrived and the video inspection of my car was very helpful. Sharon Harvey is the best More

Ayanni was awesome and incredibly knowledgeable about the cars he showed me. He was extremely helpful throughout the entire process and I’d definitely send any friends looking for a car their way. cars he showed me. He was extremely helpful throughout the entire process and I’d definitely send any friends looking for a car their way. More

My experience with McGrath City Mazda was awesome! ! My salesperson Ayanni V, was great, along with the entire team! I highly recommend that if you're in the market for a new or pre-owned vehicle, go s ! My salesperson Ayanni V, was great, along with the entire team! I highly recommend that if you're in the market for a new or pre-owned vehicle, go see Ayanni, he will do everything possible to get you in the vehicle you want. Sincerely, Pastor PJL More

Yazmin and all of the sales personal from the beginning to end was amazing! Never felt more welcomed by Yazmin and excited to work with such a great team. My partner and I never laughed so much with Adam i to end was amazing! Never felt more welcomed by Yazmin and excited to work with such a great team. My partner and I never laughed so much with Adam in financing while handing over our money. Y’all were amazing. Thanks from the AR girls More

I got 21 cx5 from this dealership and the experience has been smooth. The subsequent service and maintenance visits were pleasant. The facility is well equipped. been smooth. The subsequent service and maintenance visits were pleasant. The facility is well equipped. More