McGrath City Mazda

Amazing experience! The service advisors we’re UBER friendly and helpful 20/10 would come again. The Technician was very helpful explaining the situation, and offered adv The service advisors we’re UBER friendly and helpful 20/10 would come again. The Technician was very helpful explaining the situation, and offered advise on how to better maintain my vehicle. More

A Pleasurable Experience Every person with whom I had a touchpoint in the process was a pleasure to deal with. They conducted good faith bargaining, They were not pushy at sig Every person with whom I had a touchpoint in the process was a pleasure to deal with. They conducted good faith bargaining, They were not pushy at signing. They processed quickly once the deal was reached. It was a 180 degree turn from experiences I have had at other dealerships. I don't dread returning for services. Thank you for turning what turned out to be a tough day into something positive. On recommendation would be to create a What Now visual cheat sheet to give to cusotmers who are new to leasing - so that the process flow and actions are clear for the customer to follow for the duration of the lease. More

Quick and efficient service I was pleasantly surprised by the efficiency, level of courtesy, and speed of the service. I was in and out within 3.5 hours with new vehicle and not I was pleasantly surprised by the efficiency, level of courtesy, and speed of the service. I was in and out within 3.5 hours with new vehicle and not only they met my pricing expectations, but did so with a great pleasure. Adrian was very helpful in navigating through the process and did his best to get me the offer I wanted. Strongly recommend the dealership. More

Dealership rating After negotiating a trade in with the dealership the proccess went well. When I drove the car off the lot onto the highway, I noticed the car shaking After negotiating a trade in with the dealership the proccess went well. When I drove the car off the lot onto the highway, I noticed the car shaking when braking over 60 MPH. I called the dealership and the sales team told me to bring it in. I brought the car in and the dealer fixed the brakes and rotors on the car free of charge. The brakes and rotors were not covered under warranty. I am very pleased with the custom service the dealership provided. I would go back to the dealership to buy future cars. Make sure you drive the car on the highway before buying, beginners mistake. More

Great sales team The sales team was terrific. I would highly recommend dealing with them. There was a little confusion with the finance person about how the titl The sales team was terrific. I would highly recommend dealing with them. There was a little confusion with the finance person about how the title process worked because I was from WI buying the car in IL. It got more complicated than it had to be. That is the only reason for the 4 star rating vs the 5 star rating. I would recommend them. More

GREAT EXPERIENCE The service was exceptional and the staff did an excellent job communicating the process to me. I was very pleased with my experience. I would definit The service was exceptional and the staff did an excellent job communicating the process to me. I was very pleased with my experience. I would definitely recommend The Autobarn City Mazda! More

Above and Beyond Best service I ever had. Manny is a loving caring person made me feel so comfortable as if we known each other for a long time. Love this place will d Best service I ever had. Manny is a loving caring person made me feel so comfortable as if we known each other for a long time. Love this place will definitely be back, please ask For Manny in service!! Coffee could be better. More

Normal business ransaction, no over the top service I had a fair experience when purchasing a new vehicle but follow up service appointment lacking in clarity of how services are to be provided for a va I had a fair experience when purchasing a new vehicle but follow up service appointment lacking in clarity of how services are to be provided for a value protection package I had purchased. I was simply told to download the Xzilon app and make future appointments through it. I was having issues login in to the Xzilon app when entering the VIN number, sent Xzilon an email and never replied to me. So I emailed my Sales Rep to get the service scheduled. When i got there, I pulled up next to the service window after being asked to come forward. Then thinking someone would wave me in to tell me it was ok to leave my car, nobody addressed me. Not even the Sales rep that had worked with me and who I gave him the sale. He straight looked at me then turned and did not even wave or said hi. I was sitting there inside my car for about 5 minutes before deciding to step out and into the office next to the car. Then they couldn't find me in the system for a scheduled appointment. Overall, the windshield protection service was taken care of and once again was told that if any future services were required to handle them through the app. I would need to take a picture of the damage for example, if the paint was chipped or something happened. So I decided to called Xzilion and what I was told is that the app is no longer functional and that I will have to call Xzilion if I ever need to have a repair. That's why I wasn't able to login to it. More

Great Experience at Autobarn City Mazda I had a great experience at the Autobarn City Mazda. Manny helped me during my visit. He was friendly, helpful, respectful and knowledgable. The servi I had a great experience at the Autobarn City Mazda. Manny helped me during my visit. He was friendly, helpful, respectful and knowledgable. The service team kept me updated throughout the visit. Overall, I was very pleased with the experience. I would highly recommend Autobarn City Mazda. More

Perfect. and Quick Service Was there for an oil change and tire rotation per my service agreement. He noted that there was a recall that would take about 45 minutes to update on Was there for an oil change and tire rotation per my service agreement. He noted that there was a recall that would take about 45 minutes to update on the computer. Took about that amount of time. Had time to relax and have 3 cups of coffee. More