McGrath City Mazda

Horrible service again!! Totally forgot my order for new tow cap. Second time this has happened here. Told me afterwards that they are out of stock, and try back later. Totally forgot my order for new tow cap. Second time this has happened here. Told me afterwards that they are out of stock, and try back later. No. 2nd oversight and horrible service means I go elsewhere, despite the longer drive. Maybe not so rude to your customers too! More

slow service. not responsive. expensive brought in car for non working AC. Still should be under warranty. After few days, Service claimed it was due to external damage. I waited over 3 hrs brought in car for non working AC. Still should be under warranty. After few days, Service claimed it was due to external damage. I waited over 3 hrs at the dealer until i was told they did not have the equipment to test the vehicle, which they finally gave me a loaner. I ended up paying $60 for parking the loaner since it did not have my parking sticker. Service never proactively called me to tell me what was going on. They said they needed the machine to check the issue. If service does not have the right equipment for the work, what good are they? I had to call and email regularly to check on the issue. I have read many issues on the 2017 CX3 about a flaw in condenser design and also it's low hanging position. It should be recalled. I feel the problem was with this flaw and not external damage. Still charged me > $150 after they had my car for days. To top it all off, after paying $150 to have it checked and taking the car back, they did not reinstall the AC valve caps. I emailed/called to request them. They had left them on top of the hood. I sent a photo and requested that they send me replacements. There has been no response. I have owned Mazda's for most of my life. I have owned 5 up to now and have been very satisfied with Mazda cars. I have never been satisfied with dealers and dealer service though. The design of the condenser is flawed. Your service wont cover it under warranty. I a have to spend > $1100 for a repair on a 2 year old car with less than 22k miles. That is unacceptable. Pros: the waiting area is nice More

Usually great, not so this time I have always had good experiences there and the people are always very nice, helpful and polite. I was disappointed this visit because I called ahead I have always had good experiences there and the people are always very nice, helpful and polite. I was disappointed this visit because I called ahead and requested new tires and was quoted a price. When I got there I was offered more expensive tires. I did not want those so it took 8 hours to have my car ready. More

Manny Castillo Manny took excellent care of me. I have gone to Manny at his past dealership and will always choose to go to him for my service needs no matter where Manny took excellent care of me. I have gone to Manny at his past dealership and will always choose to go to him for my service needs no matter where he is. He is very knowledgeable, consultative, and makes me feel like my needs as a customer are his #1 priority. Autobarn City Mazda should feel honored to have an advisor of his calibur. I will be returning. More

Great service very professional and clean place.they took my car in without an appointment and went to work .I was updated daily , recommend it very professional and clean place.they took my car in without an appointment and went to work .I was updated daily , recommend it More

Service Kept informed through the whole process. Finished as promised. Only repaired what needed to be completed. Was told what to look for in the future for Kept informed through the whole process. Finished as promised. Only repaired what needed to be completed. Was told what to look for in the future for the car. And as a customer was sent a service coupon which always helps More

Stellar Great people to do business with. Take pride in what they do. Good communication with service as vehicle is being worked on and good value, good snack Great people to do business with. Take pride in what they do. Good communication with service as vehicle is being worked on and good value, good snacks too More

Above and Beyond I was so impressed with my experience here. I was stuck traveling with car trouble and the service from Tommy in the service center was above and beyo I was so impressed with my experience here. I was stuck traveling with car trouble and the service from Tommy in the service center was above and beyond. They were thorough and very helpful. More

Oil change Super friendly staff. Good service. Recommendations appreciated. Clean waiting area with snacks and beverages. Treasure chest for kids is a great idea Super friendly staff. Good service. Recommendations appreciated. Clean waiting area with snacks and beverages. Treasure chest for kids is a great idea and kept them busy with appropriate activities. More

Excellent Service I bought my truck here a year ago and I will continue to bring it here because of the excellent service I receive. I owned a Mazda 6 before my CX-5 an I bought my truck here a year ago and I will continue to bring it here because of the excellent service I receive. I owned a Mazda 6 before my CX-5 and will continue to stick with the Mazda family of vehicles and Autobarn on Cicero because of their excellent customer service. More