McGrath City Mazda

New Car Purchase The salesperson was a friendly and respectful person but I feel that he needed to be a bit more clear with the numbers/price after making a few adju The salesperson was a friendly and respectful person but I feel that he needed to be a bit more clear with the numbers/price after making a few adjustments to the sale. He was helpful in trying to find the key for the lock in the rims because the new vehicle wasn't equipped with it. Unfortunately, he couldn't get me one so they ordered one and I came back to get it. He also did a good job of going over the car features and inspecting it before I took it home. When it came to signing the papers and going over the final sale, the gentlemen in the finance department was careless and in a rush. After being offered so many things, he also offered me some more services which by that point I was overwhelmed with numbers/amounts and different offered services. The most disappointing thing was that after there were more changes to my purchase order and he had me sign them again, I was signing documents that belonged to another customer, which I believe was the previous customer. I didn't realize this until I was looking over my copies at home. I went back the next day to address this issue and asked to have the right docs signed and a copy of them. This was done because the printer wasn't working. I did call before to try to avoid wasting my time and gas but no one would pick up. He ended up sending me the corrections through an email. More

Excellent presentation Andre was extremely helpful in finding us a car, doing a test drive abd goibg through all the details. We we're in and out in less than 2 hours. Great Andre was extremely helpful in finding us a car, doing a test drive abd goibg through all the details. We we're in and out in less than 2 hours. Great customer service More

Dash panel damaged during Android Auto upgrade install In general, service was completed within the estimated time and the service rep was nice to work with. However, for a solid $500, I expected the work In general, service was completed within the estimated time and the service rep was nice to work with. However, for a solid $500, I expected the work to have been completed without damaging my dash panels... Not the case however. Panels were scratched and gouged all along the screen insert and near the seam on the passenger side. I'm definitely disappointed in the quality of the workmanship, especially for the price. More

Exceptional The service was exceptional!! Tommy, Barry, Justine extremely helpful,professional, and personable. It's a pleasure dealing with them. These are 3 exc The service was exceptional!! Tommy, Barry, Justine extremely helpful,professional, and personable. It's a pleasure dealing with them. These are 3 exceptional individuals who I believe to be the back bone of your company hands down!! More

Detailing Dropped the car off for a complete detailing. Justine had me taken care of within minutes - complete with an all day loaner. The car looks amazing Dropped the car off for a complete detailing. Justine had me taken care of within minutes - complete with an all day loaner. The car looks amazing. Really pleased. On a side note, Justine helped me several weeks ago for my Apple Car install. It took a little longer then excepted. Justine was on top of it, keeping me in the loop. She delivered and I left a happy customer, She's a rock star. She's proactive. Very refreshing to see this these days. More

quick service to get the car I wanted great customer service....Matt and his team worked with me very quickly to bring in the exact car I was looking for, great and quick service! great customer service....Matt and his team worked with me very quickly to bring in the exact car I was looking for, great and quick service! More

Great experience with Mazda. Salesmen were great — honest and fair. I love the car. Very happy — will buy from Mazda again! Especially appreciated the explan with Mazda. Salesmen were great — honest and fair. I love the car. Very happy — will buy from Mazda again! Especially appreciated the explanations of all the technology in the car.. I understand how to use everything. Thanks! More

Great service department. Went for routine service and was amazed by how great the whole team was. Answered all my questions thoroughly and left me wanting to come back for fut Went for routine service and was amazed by how great the whole team was. Answered all my questions thoroughly and left me wanting to come back for future service. 10/10 More

Smooth as silk I found my Mazda CX- 9 at Autobarn City Mazda after a couple of online searches. Price was reasonable and communication was excellent. I’m very please I found my Mazda CX- 9 at Autobarn City Mazda after a couple of online searches. Price was reasonable and communication was excellent. I’m very pleased with the car and the dealership. I purchase all of my cars online and generally a good distance from my home. Brian had everything ready when it was time for pick up and we were on our way in just over an hour. Thanks again. More

Great service , great staff, very friendly. I would highly recommend coming if you need work done on your Mazda. Service manager Barry is also very friendly. , great staff, very friendly. I would highly recommend coming if you need work done on your Mazda. Service manager Barry is also very friendly. More