McGrath City Mazda

Bad employees make unhappy customers After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putti After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putting the 3rd row up and find out as we're leaving there is no 3rd row , (only reason we were buying a car was for 3rd row). Our sales associate apologized , assured us we would be taken care of the following Monday after the weekend. We kept the 2 row vehicle for the weekend went home and later that evening tried leaving and neither of the remotes had enough battery to open the vehicle (something I feel should be checked before selling a 20000 dollar vehicle). Monday comes we finally get the remotes to work enough to return the vehicle, upgrade to an even newer Journey and thought we were done and happy. When we left the dealership we were given two keys. Once realizing one of the keys didn't work we returned to autobarn and was told by the horrible customer service "service desk" we would have to pay 140 dollars and couldn't even do it that day if we wanted. We spoke to a manager and he explained that we were only supposed to be givin 1 key and that the employee who made the mistake no longer worked for them but in trying to make us happy gave us a full tank of gas. The manager was probably the most helpful person but unfortunately the manager isn't the sales person most customers deal with on a daily basis. After finally getting everything right besides the additional key that we now have that doesn't work for the car we thought we would take advantage of the "free car wash" that comes with purchasing a new vehicle. After the car wash the car is brought around and the window is completely down. I am not a auto professional but seems pretty basic after a car wash to make sure the windows are up so it doesn't cause water marks. When I went back the next day to get another car wash to hopefully have a better experience I was told it would be over an hour , which wouldn't have been a problem except my precious car wash I was told would take a half hour and took over an hour alone. I explained to the service desk guy who's been there each time I've come in that the wash was horrible and his response was only repeating what I had said "oh it was horrible" was the response. No apology no attempt to make the customer happy. I'm very disappointed that this is where we ended up buying the vehicle but will make sure to let friends , family and review sites not to make the same mistake. More

An enjoyable car shopping experience, at last! Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without running my credit! It that legal, I think not. On New Year's day we walked into Autobarn City Mazda and Dominique assisted us. She was great, down to earth and didn't give us the canned pitch. Instead she was warm, friendly and tried to connect on a personal level. During the negotiations there was a bit of back and forth, in the end we reached a fair deal. Over the next week we received several follow up calls to ask if we had any questions and if we were happy with our purchase, including the GM. A week later we took a road trip and a light came, I sent a text to the manager, Thijs, who responded in less than 15 minutes to explain the issue, exceptional service!! A few weeks later I returned for a car wash ( unlimited washed included for as long as you own the car!) and had the light serviced. The staff was friendly, kept me updated on the status and notified me of a recall that was fixed on the spot. Dominique happened to be in that day and quickly came over to say hello and congratulate me on our new baby girl, the reason for the car purchase. I can not say enough great things about the team at City Autobarn Mazda. If you are in the market for a new car, they are the folks to go see. More

HORRIBLE SERVICE Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little knowledge. More