Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGrath Elmhurst Toyota
Elmhurst, IL
841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 841 reviews
August 07, 2019
Shady Received a quote from Neda but when I called to tell her I wanted to buy she informed me that the price went up to the tune of $1,900! I called Rob Sm Received a quote from Neda but when I called to tell her I wanted to buy she informed me that the price went up to the tune of $1,900! I called Rob Smithburg, her manager, but he never returned my call. I messaged him along with Tony Gmitrovic and Vlad Rikhman, Director of Sales Operations and New Car Manager respectively, but have not heard back from any of them. This dealership does not come across as trustworthy or concerned about customer service. They lost a sure sale and a customer for life. Would NOT recommend doing business with them. There are plenty of other Toyota dealers in Chicago. More
by mustangman
Employees Worked With
Neda Gorancic, Rob Smithburg, Tony Gmitrovic, Vladimir Rikhman
May 09, 2019
Never Again This is my first review of a business online. Ever. So imagine how unhappy I am with these guys. Their service department lives down to the worst s This is my first review of a business online. Ever. So imagine how unhappy I am with these guys. Their service department lives down to the worst stereotypes of dealership service depts: Phantom charges on the invoice. Non-adherence to a written estimate. Bad customer service. And on and on. The icing on the cake...the reason that I'll NEVER go back there: When I went to the Sales Manager to complain, he just sat looking at me with a condescending grin on his face, and said "Why are you so stressed, don't worry about this, I'll take care of it". Of course, he took care of NOTHING. I bought my car there and have spent a lot of money there for service on both my cars, but I will NEVER step foot in the place again. They clearly don't appreciate their customers. More
by G.Z.
Employees Worked With
Tony Gmitrovic
April 16, 2019
Great experience. Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick, knowlegable and even stayed much later than she was supposed to to get the deal done. More
by David918
Employees Worked With
Melissa Garcia, David Castellanos
March 13, 2019
Great experience Pressure free atmosphere and great people to deal with. Very nice establishment , great showroom , and a great selection of new and used vehicles. Hi Pressure free atmosphere and great people to deal with. Very nice establishment , great showroom , and a great selection of new and used vehicles. Highly recommended. More
by southside
Employees Worked With
Omar Sherief
March 12, 2019
Great Dealer Very professional dealership and dealers. Very helpful and pleasant staff. Very helpful with every visit, wether it’s for a purchase or even simple ro Very professional dealership and dealers. Very helpful and pleasant staff. Very helpful with every visit, wether it’s for a purchase or even simple routine maintenance. More
by Kasia13
Employees Worked With
Justyna Kwiatkowska
February 23, 2019
Awesome dealership I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up More
by Alanm
Employees Worked With
Dan Briggs, Peter Gallichio
January 26, 2019
2018 Prius Purchase Justyna Kwiatkowska and the team at Toyota were great! This is my company's 2nd car purchase from them and service is second to none. Justyna Kwiatkowska and the team at Toyota were great! This is my company's 2nd car purchase from them and service is second to none. More
by James
Employees Worked With
Justyna Kwiatkowska, David Castellanos
January 12, 2019
marlen and dave👍 Very good experience Drove 4 hours in snow storm to buy our Rav4 Marlen and Dave were great. Always heard Chicago dealers were high pressure.100% Very good experience Drove 4 hours in snow storm to buy our Rav4 Marlen and Dave were great. Always heard Chicago dealers were high pressure.100% not true More
by Cfo from Pekin
Employees Worked With
Marlen, David Castellanos
January 01, 2019
The best experience! We worked without Andy Hoeft at Elmhurst Toyota and he was wonderful!! It was the best car buying experience I’ve ever had! I’m so glad we decided t We worked without Andy Hoeft at Elmhurst Toyota and he was wonderful!! It was the best car buying experience I’ve ever had! I’m so glad we decided to do business with him and the dealership. More
by Marley
Employees Worked With
Andy Hoeft
December 18, 2018
Fulfilling It was my first experience and Tom Hong made me feel welcomed and was honest about the deals and accommodated all my troubles and confusions It was my first experience and Tom Hong made me feel welcomed and was honest about the deals and accommodated all my troubles and confusions More
by Troy
Employees Worked With
Tom hong
