McGrath Elmhurst Toyota

It is so difficult to by a new car right now because the inventory is so low. We had to pay $3550 over MSRP which we had no choice to negotiate. It was for add ons we did not want. inventory is so low. We had to pay $3550 over MSRP which we had no choice to negotiate. It was for add ons we did not want. More

My mistake was NOT paying attention to the financial details as I should have! The sales representative was unknowledgeable about the EV vehicle and has NEVER responded to any of the emails sent. To tha details as I should have! The sales representative was unknowledgeable about the EV vehicle and has NEVER responded to any of the emails sent. To that point neither has the new vehicle sales manager that entered a gentlemen's agreement after the fact to correct the Internet Price offered and manually signed. Do I recommend this dealership, No! Again, my mistake for not paying attention to the details or taking photographic copies of the signatures but I do NOT consider this dealership as an example of Toyota's commitment to excellence or quality. Overall, consider this similar to complaining about your food service prior to being given your meal. Bad idea. More

Purchased a new auto from McGrath Elmhurst last week. The salesman Enrique Valdivia was very knowledgeable and professional. There are so many new items on the 2023 auto. He took the time to explain a The salesman Enrique Valdivia was very knowledgeable and professional. There are so many new items on the 2023 auto. He took the time to explain all and said if we need additional questions. We would do business with McGrath again. More

Wonderful work done and the technician who worked with me was very helpful. He explained everything afterward and even helped me set up a next appointment! was very helpful. He explained everything afterward and even helped me set up a next appointment! More

I already wrote a review but I did not have my service advisor's name. Steve Arnold was excellent! advisor's name. Steve Arnold was excellent! More

Service is fantastic they take my car . They have great attitude and explain everything about repair and they did great job They have great attitude and explain everything about repair and they did great job More

Rude, unhelpful experience. My son and i went there yesterday to test drive two models to help narrow the search for his first vehicle purchase. We were greeted by the person at My son and i went there yesterday to test drive two models to help narrow the search for his first vehicle purchase. We were greeted by the person at the desk, told her what we were there for, she paged an available sales person. After no one came over, she yelled over towards a couple sales people standing there talking to each other. She said Omar can you please come help these customers. Omar came over, we told him what we were there for, he said that he couldn't help us, they had no cars to test drive. He offered no alternatives, no suggestions, no ideas, nothing, just stood there. We just left. I understand that the auto sales environment is very is a state of flux, but feel the least he could have done was offer potential alternatives. Like, let me check our incoming inventory for you, or maybe try this other dealership, or this alternate car that we do have that would be similar. We had visited two nearby competitor dealerships and had a significantly better customer experience. I will never go back to this dealership or recommend it to anyone I speak with. I am a local Elmhurst resident of over 25 years. More