McGrath Elmhurst Toyota

One morning last week, after frustrating experience of having my car key stuck in the ignition. Initially, I thought a locksmith would be the solution. After a great deal of frustration calling around, a having my car key stuck in the ignition. Initially, I thought a locksmith would be the solution. After a great deal of frustration calling around, and learning about locksmiths policies on their service, I called Elmhurst Toyota service department to inquire if they could help me. I was assisted by Joe Sturgeon a service advisor, who suggested it could be a number of things wrong. He recommened I come in and he would look at it. Not only did Joe take his time to assist me in my already many failed attempts to extract my key, but he continued to lubricate all of the other key locks, and thoroughly cleaned out the debris that had accumulated in my ignition causing the problem in the first place. My Toyota is a 1994. It has been around. I love my car to death! Joe saved my day and did it with great professionalism and kind gesture. I really want to commend him for his service to a long standing Toyota owner (this is not my first Toyota). I will continue to invest my faith in Toyota and this dealer. Thank you for hiring such a great person of integrety, like Joe Sturgeon. With employees like him, you will continue to have great ratings! Sincerely, OCinta More

This was the best experiance I have ever had at a dealership,Angel Estevez is an excellant sales rep.I will deffinatly be returning to Elmhurst Toyota Scion for my next purchase.Angel was friendly an dealership,Angel Estevez is an excellant sales rep.I will deffinatly be returning to Elmhurst Toyota Scion for my next purchase.Angel was friendly and knowlegable, when we arrived he greeted us at the door, offered us a beverage and was very reasonable as we discussed the price and features of the new Corolla. Thank You More

My '98 VW was on its last legs, so I'd been doing research (online & word-of-mouth) & car shopping for at least 6 weeks before visiting Elmhurst Toyota - where I had a great experience. Visits to oth research (online & word-of-mouth) & car shopping for at least 6 weeks before visiting Elmhurst Toyota - where I had a great experience. Visits to other dealers were really disappointing - either aggressively pushy or totally ignored me. Even though I was the buyer (a woman), one salesman directed all his questions to my brother, who was just along for the test drive, acting like I had no clue about cars. He was wrong. (Gee, he should be nicer to his female customers: research has shown that although a good percentage of car purchases are made by men, the major influence over which car to buy is often heavily influenced by, or completely decided by, the females in his life.) Anyway, I digress... Narrowed down my car choices & the Toyota RAV-4 was in the top 2. It quickly became my #1 choice because of the high level of service I received from Mike Stefanik at Elmhurst Toyota. My schedule is pretty busy, so I first contacted Mike via email and was impressed with his quick and straight-forward reply. I liked his style & decided to go in to test drive a 2011 RAV-4 4WD Sport. He shared good information about the car, answered all my questions well, provided me with the latest incentive info & wasn't pushy. And best of all, he actually followed up a few days later via email and phone. I needed a few more days to make a decision, but as soon as I was ready, Mike took time to answer more questions, set up a 2nd test drive, & work with me on pricing & my trade-in. Having done a lot of research on pricing, I felt good about the price we arrived at. Even though it was late on a Saturday afternoon, the gentleman in finance took time to explain the paperwork & how to work the incentives to my advantage. If anything could have been better, it would have been nice for someone to walk me through all the features on the vehicle & the maintenance schedule (or offer to have me come back for that). Loving my new vehicle since 2/19/11! More

Casey Lewis was the reason all ratings were 5 great and/or excellent. He continues to be the main reason I have all my service work done at Elmhurst Toyota. The Customer Service was excellent. The Qual and/or excellent. He continues to be the main reason I have all my service work done at Elmhurst Toyota. The Customer Service was excellent. The Quality of Work was excellent. The Friendliness was excellent. The Overall Experience was excellent. The Price was excellent. More

I had both truck and mini van in for a oil change and had tommy and Joe helping me at the service desk. They did a great job and were very freindly.They always are honest about things I need to keep current tommy and Joe helping me at the service desk. They did a great job and were very freindly.They always are honest about things I need to keep current on our vehicles, Its nice to have someone I can trust. More

I visited this dealership after getting a recall notice for my car in the mail. The letter ofcourse advised to call for an appointment. I was both surprised and impressed when I was told I could come in th for my car in the mail. The letter ofcourse advised to call for an appointment. I was both surprised and impressed when I was told I could come in the same day that I called. I did and the whole thing took under an hour from the time I walked into the dealership. After fixing it the service rep told me what to look out for in the next few days to tell if the fix was working well. More

The sales person I dealt with was friendly, responsive and knowledgeable. The price I was quoted was the price paid with no hidden or extra fees. The price was considerably less than two other dealers I and knowledgeable. The price I was quoted was the price paid with no hidden or extra fees. The price was considerably less than two other dealers I had contacted. The value of my trade seemed fair compared to other offers and an appraisal I obtained. More

I came in to discuss with Rob my financing options. I had a trade in that i was looking to get rid of... needed something more reliable. I was not at all optimistic that everything was going to work out with a trade in that i was looking to get rid of... needed something more reliable. I was not at all optimistic that everything was going to work out with my credit, etc., but Rob was very helpful and I left with a brand new Camry and lower monthly payments with 0% financing. Could not be happier. More

Max provided a great, stress and hassle free shopping experience. He is well knowledged in the vehicle we were interested in as well as current Toyota incentives. I would definitely be referring my frie experience. He is well knowledged in the vehicle we were interested in as well as current Toyota incentives. I would definitely be referring my friends and family to them when they are seeking a new car. Thank you. More

Customer services was great and Max was very helpful with finding me the best deal. I love the car I got. I would recommend my family and friends to your dealership. Please let know if you get more deals l finding me the best deal. I love the car I got. I would recommend my family and friends to your dealership. Please let know if you get more deals like this because my other family member are looking for a car. Thanks Samir Ajmeri More