McGrath Ford Hyundai

Terrible experience trying to purchase a new vehicle. Was given a different payment amount each time we talked about numbers even after I started signing paper work. When we got to the loan contract page Was given a different payment amount each time we talked about numbers even after I started signing paper work. When we got to the loan contract page, the amount per month listed on the paper was nearly $100 more than what they told me I would be paying. They they told me that their system can only print fixed rate values but that I would have a lower payment for 3 years that I would see on my first statement. Then the payment would jump significantly. This was after I made the down payment and started transferring the insurance. I told them that I never agreed to anything other than a fixed rate loan and that a flex term was never even mentioned by the sales team. I promptly refused to sign the loan contract and walked out. I will say that the person who was going over the paperwork with me, I don’t remember his name, answered every question honestly and didn’t hesitate to try and help. The issue was the complete dishonesty of the people on the sales floor that I worked with. This was the Ford section. More

The service department is the worst. No communication. Left car for fauly alternator. xxxxx me for $1400. Charged $600 for a non oem part. Found it locally for $300. Picked up the car a No communication. Left car for fauly alternator. xxxxx me for $1400. Charged $600 for a non oem part. Found it locally for $300. Picked up the car and it squeeled so loud had to take it back. Now they want $400 more ! Stay away from these crooks. More

Taylor was an extraordinary rep for McGrath. Totally went out of his way. Wish all “extras” weren’t pushed so hard by Finance. Totally went out of his way. Wish all “extras” weren’t pushed so hard by Finance. More

I would definitely not recommend McGrath Hyundai/KIA to anyone. My wife’s Tucson was consuming a concerning amount of oil (about a quart every 30 miles) so I brought it to their service department as it anyone. My wife’s Tucson was consuming a concerning amount of oil (about a quart every 30 miles) so I brought it to their service department as it needed an ABS recall anyway. After I dropped it off I asked them to check to turbo charger maybe for a blown oil seal or the PCV valve etc. I had changed the spark plugs only a few weeks before and all four plug electrodes were consistently coated in some tan colored milky substance which I could assume was leftover additives from the engine oil that’s being burned. This assured me it had to be something intake related. McGrath offered me a $700 option to put a stop-leak substance in the engine to “slow down” the oil consumption, which I declined and insisted they just look at different things with the engine and try to find a problem. Later in the afternoon they call me and say my wife’s car is all done and that they didn’t find anything wrong. Upon asking they basically did nothing and I was told that they [as a certified Hyundai dealer] don’t do invasive engine inspections. This has me baffled, they absolutely refuse, passively, to handle any service customers who’s vehicle doesn’t have a straight forward problem. I also went in looking at new vehicles and I was pre-approved for a nice amount through my personal bank and had a cashier’s check IN HAND. I expressed interest in a particular SUV and wanted to talk numbers with a salesman. Upon telling him that I was pre-approved for a loan and had a check from the bank, he informed me that I only qualified for one specific vehicle in their stock, which was a low trim package and told me that if I was interested in any other car that I would have to get approved with their lenders. I walked out. In summary, McGrath Hyundai/KIA is a shady operation that only cares about making as much money as possible. I would NOT recommend ANY of the McGrath dealerships to anyone! If you need service, go to a smaller shop as they’re cheaper and way more honest. If you need sales, go to ANY other dealership! More

Great experience. Test drove a new Ford Bronco and then special ordered a different Bronco with the features we wanted. Riley and a manager Cameron (?) were great to d Test drove a new Ford Bronco and then special ordered a different Bronco with the features we wanted. Riley and a manager Cameron (?) were great to deal with and very responsive texting back and forth with me when we decided not to take the Bronco that was in stock. I came by myself and was treated very respectfully and was not given the "where's your husband little lady?" schpeel. I bought my dodge many years ago from their sister dealership and it was for the same reason. More

My wife and I were in Hiawatha to pick up our travel trailer. While there our Ford F150 started leaking coolant. McGrath being only blocks away made this place a no brainer to have it serviced there. As trailer. While there our Ford F150 started leaking coolant. McGrath being only blocks away made this place a no brainer to have it serviced there. As it was late in the day Brett from service informed us they would get at it first thing in the morning. Long story short we were shuttled to a car rental by McGrath and secured a vehicle to travel back back to the Quad Cities. The repairs were made and Brett made sure all issues were addressed. I would recommend McGrath Ford anyday. More

Logan and Payton take the time to listen to what you want. Easy at home delivery. Will definitely be back. want. Easy at home delivery. Will definitely be back. More

I just purchased a used car from McGrath this past week. After being in sales myself for almost 40 years I was pleasantly surprised by the excellent service we received from a new sales agent at this deale After being in sales myself for almost 40 years I was pleasantly surprised by the excellent service we received from a new sales agent at this dealership named Simeon Lantzer. I have managed sales team and let me tell you this guy checks all the boxes that I look for in a sales agent. It was a great experience for sure. Give him a call he will be ready to help. He listens and is a problem solver. Thats just what I needed. Thanks, Simeon. More

Friendly. Answered all of our questions. Worked with us to get a deal that we could both agree upon. Answered all of our questions. Worked with us to get a deal that we could both agree upon. More

Carter Vieth is the man to see, I was in and out with everything I wanted in my new car!! everything I wanted in my new car!! More