McGrath Ford Hyundai

Let me start this by saying I will now be going to a dealership that is an hour and a half away, compared to this dealership that is about 5 minutes away from home. Let me also state that this is the th dealership that is an hour and a half away, compared to this dealership that is about 5 minutes away from home. Let me also state that this is the third German car that I have owned since 2002, and my first BMW. My last car was a 2007 Mercedes E class, purchased new, that cost me $72,000 for which I paid cash for. I have a certain level of expectation from a dealership and service department when asked to pay a premium for not only your vehicle, but for parts and labor for any service appointment that you will need. Having never owned a BMW before I cannot speak to the cost of servicing them at other dealerships, however I can say that the Audi I previously owned cost me $50 for an oil change, for which they also washed and detailed the car and changed wiper blades. This dealership charges $106 for doing the same thing-except they don't detail your car, and don't even dry it after washing (my car is black and shows every single water spot). I have had my car serviced at this dealership 4 times now, and each time I've visited it has been worse than the time before. This dealership takes no accountability for anything, only one contact person for the whole BMW division ( a person who at once can be nice and seconds later completely condescending...the kind of person that for some reason feels they have more power or abilities than they do), they are completely disorganized in every way possible. They have a dealership that hasn't been remodeled since it opened in the 60's, with the exception of new furniture and carpeting, not to mention that your BMW is serviced in the same garage directly next to Ford and Hyundai. I assume the service technician is BMW trained, however I don't think there is more than one working at a time. I could go on for hours explaining all of the ways this dealership is unprofessional, incompetent, and just completely awful. I have owned many different makes and models of cars, from mostly Japanese and German automakers. I have also lived in many places in this country, from several East Coast cities including NYC and Boston, as well as many years in Chicago. I can tell you that I have never encountered a dealership like this that has such terrible professionalism, and nearly non-existent communication between service, manager, and customer. Considering the model and price of the car I own I find it very disappointing and unacceptable, yet I cannot imagine if I had purchased a brand new flagship model from this dealership how completely appalled I would be. My experience with BMW, though I love my car, has been completely destroyed by such a terrible dealership. And let me just add, I have had some contact with the sales department as well and found the salesman to be equally unprofessional and at times completely rude and standoffish, at one point even being told that they only sell about 6 BMW's a month, as if to say that it wasn't really a priority to take care of their BMW customers. I have owned several Lexus, Infiniti, Audi and Mercedes, and at times visited several dealerships for both sales and service while I owned these vehicles. I cannot honestly remember having had any negative experiences with any of these dealerships, and no where near the level of being so unsatisfied as I feel from using this dealership. The feeling I get every time I have left this dealership is that they are only concerned with taking your money and not with providing their customers with the best level of service possible. There is no justification from either the ownership or BMW North America to be treated in such a way that leaves you feeling that your money and loyalty mean nothing. More

Went in looking for a replacement car after mine was totaled when someone rear-ended me. The saleman was friendly and I took a test drive of a car I was interested in, pending the financing. The experie totaled when someone rear-ended me. The saleman was friendly and I took a test drive of a car I was interested in, pending the financing. The experience was fine up until this point. Suddenly "interested in" meant "I was going to buy this car today." The saleman involved his manager at that point. I had a specific budget in mind and they presented a lot of vague numbers without disclosing interest rate, etc. unless I initialed the "agreement to buy the car." I explained that I like to think about all of the financial options before agreeing to any major purchase and I was also considering another vehicle. I felt very pressured and demeaned by their tactics in presenting financing options. They also had my drivers license for the test drive and did not return it. I realized later that it was still there and did not receive any notification from the dealership that they still had it. I had to make a trip back to pick it up and was asked if I thought I would have a decision about the car that day. I explained that I was still processing the information and comparing cars. I chose to return to a different dealership with a customer-centered, more respectful service approach and found what I needed that fit within my budget. More

I honestly felt marginalized and insulted by my experience at this dealer. The first question after arriving was whether my husband was going to be there, and the second was could I make this decis experience at this dealer. The first question after arriving was whether my husband was going to be there, and the second was could I make this decision without him. Seriously? I'm going to go out on a limb and bet they don't ask men where their wives are or whether they can make the decision to purchase a car all by themselves. But whatever, I can let that go. Then we start negotiating. Wow, totally old school. I'm asked to sign a piece of paper that says if "we can come to an agreement" I intend to buy the car. I'm sorry, isn't that what "come to an agreement" means? Now, let's talk about the "we." The sales rep is completely unempowered, or their strategy is to make the manager the bad cop. I'm guessing they're both true, but in either case, he has to go to the manager (who is sitting not more than 10 feet from us) to find out what price and trade in they can offer me. Sigh. But wait, it gets better. Let's talk trade in. Now my vehicle is 7 years old and has 100K miles. The paint definitely has some small chips and a few scratches in places. But it's never been in an accident and I think almost anyone would say it's in good condition. But my sales rep comes back with an offer that is $1800 below the _lowest_ trade in value according to Kelly Blue Book, and when I objected he looked me in my face and tried to convince me that my vehicle has 'extensive body damage' and surely I "had to agree." Uh, no, I don't have to agree and I don't. I counter (high because by this point I've lost much of my willingness to be flexible), the sales rep again has to go ask the manager, and when he returns he turns the paper over and _reads_ the manager's note to me. Which is basically, thanks for your offer, we'll offer you a little more (but still less than the lowest trade in value online). I say thanks but no thanks. The sales rep says he'll have the manager come over with my keys. The manager comes over, and actually introduces himself at that point, and says he has my keys but doesn't give them to me (are they hostage?). He asks if I have any flexibility in my counter. I say no, that I think it's a fair offer. He says okay, let us know if they can do anything else for me and only then hands me my keys. I wonder, did he expect me to change my mind? So, no, I cannot recommend this dealer. But best of luck if you try them out. I hope they prove me wrong. More

I purchased a used BMW from Brian, one of the managers, and could not have been happier. He provided the total history of the car before the dealership received it, and he went through every detail that t and could not have been happier. He provided the total history of the car before the dealership received it, and he went through every detail that the extended warranty provided. He followed up after the purchase to make sure I didn't have any questions or concerns about the purchase. I couldn't have had a better car buying experience.<br>I haven't used the service. More

I have bought two cars here and had horrible experiences both times. The only reason I went back was they had the cars I wanted at the best prices. If price is all that matters this may be the dealership fo both times. The only reason I went back was they had the cars I wanted at the best prices. If price is all that matters this may be the dealership for you but you have to be on your toes and don't expect much service. The first car I bought they pulled a classic bait and switch. They had a <br>large sign with a very good price in front window of the car I wanted to buy. After some deliberation I found a sales associate and told her I wanted to buy the car. She informed me the price in the window was not correct and someone must have put the wrong sign in the car. I nevertheless ended up buying this car at a higher price. When I went to pick the car up it was not ready since the person I had bought the car from had gone on vacation etc....a big hassle. <br>When I bought the second car here I got a dopy salesman who wasn't authorized to make any kind of offer or decision on his own. I arranged to test drive the car after work and when I arrived another party was out with the car I was interested in. We waited around for an hr. but were not allowed to take the car out while they negotiated with this other couple. I would not wait around so I suggested we come back the next day, the salesman had the guile to request a $20 deposit for<br>them to hold the car for a test drive. I did end up buying this car at 25% off the sticker price but had to put up with alot of b/s. Thank god <br>I have not had to have maintenance. More

Sold me the Smart choice 2000 extended warranty,which was no good secondary to bankruptsy. They would not put anything in writing<br>after they said they would honor the contract. "Curtis" told me i should g no good secondary to bankruptsy. They would not put anything in writing<br>after they said they would honor the contract. "Curtis" told me i should get AAA towing insurance. They extended warranty cost <br>me $1900.00 More