McGrath Honda of Elgin - Service Center

Always very happy with our service and service rep Jerry! Jerry is the best, he always explains everything in detail. We know are car is well taken care of. Jerry is the best, he always explains everything in detail. We know are car is well taken care of. More

Service rep Jaxxson was awesome and very helpful. The team on Sunday saved me on time and work I couldn't get done Monday through Saturday. Tip my hat off to service team, and Jaxxson The team on Sunday saved me on time and work I couldn't get done Monday through Saturday. Tip my hat off to service team, and Jaxxson More

In for an oil change was offered an opportunity to talk to Ron for a possible buy back/trade in for my car. Just purchased the car several months ago w/$2K worth of service coverage and a high monthly amou to Ron for a possible buy back/trade in for my car. Just purchased the car several months ago w/$2K worth of service coverage and a high monthly amount based on the market and was now being shown that my car value actually dropped over $7k in worth while still having to pay an exorbitant amount of monthly payments/insurance. Not pleased. More

Service advisor is very helpful and understanding. I always go to this place for my honda car maintenance. I always go to this place for my honda car maintenance. More

Family helped finance I bought a total of 13 cars from this dealership to do business. All of my cars got shut down due to recalls. The recalls last a long time because even after they announced it, they this dealership to do business. All of my cars got shut down due to recalls. The recalls last a long time because even after they announced it, they didn’t have remedies. When they got approved to fix, I brought all of my cars in. I had never offered shuttles or help to go back home. Throughout my countless trips to the dealership, I always had to either walk or generated helps from friends and family members. Once someone explained it to me that I may get drop off, I was excited to ask for help and without any explanation or solutions, Elgin Honda Services told me to wait 45 mins because there’s a line. I looked around and no one had been treated like this except me. I’m Asian and regardless how much business I gave this place, they treated me poorly. I did give them a zero on their service in one of the recalls and once I came back the service person retaliated me. Until now they have not offered any apologies but accused me of instigation the arguments about the shuttle service. All I heard was that they had nothing to do with Honda and I should be thankful that they helped me with the recalls. I can’t believe every month I pay about $6000 to this place and they treated me less than a homeless person walking into their doors. If you are not White, don’t shop here. That’s how I got treated becuase I’m not white. More

Kind, courteous and helpful, provided good and helpful information and suggestions what to do and what not to do information and suggestions what to do and what not to do More

Service was great. They answered all my questions. Showed me how to use the cruise control. They answered all my questions. Showed me how to use the cruise control. More

I felt Brian listened to me He was friendly He made it right with me with a free oil change for having to wait for my seat part a long time and having a very bad experience with service . I was even told right with me with a free oil change for having to wait for my seat part a long time and having a very bad experience with service . I was even told are you sure you have the right McGrath . This is my second car bought . They had my phone number wrong Why? They couldn’t find my part ordered . I feel it was not ordered because once Brian took over it was in the dealership in a week . The experience was good when I took my car in to get installed . Thank You Brian! ❤️ More

High cost. High cost. Good customer service but high cost. Good work but high cost. High cost. Good customer service but high cost. Good work but high cost. More

I continue to have such a great experience in getting my Vehicle serviced at Honda Elgin Service Center. The service staff is truly professional, helpful, and knowledgeable. They take great care of my vehic Vehicle serviced at Honda Elgin Service Center. The service staff is truly professional, helpful, and knowledgeable. They take great care of my vehicle and keep me informed as my vehicle is being worked on. I wouldn’t take my vehicle anywhere else. More